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“I had fun but stayed in a smelly room.”
3 of 5 bubbles Review of Dunes Inn & Suites

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Dunes Inn & Suites
Ranked #4 of 8 Hotels in Tybee Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“I had fun but stayed in a smelly room.”
Reviewed July 23, 2013

I too ask for a AAA discount and was not given one even though a sign was hanging advertising it. My room had a bad smell as well. I also noticed that there was a bunch of hair in the shower when I got in for the first time. There was a large piece of something that looked like a chunk of vomit that could be viewed on the floor when I opened the door to the fridge. The toilet also looked dirty. Other than that the room looked okay. We were only in the room to sleep so we still had a great time on our vacation.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soniacam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjay P, General Manager at Dunes Inn & Suites, responded to this review, July 26, 2013
The conditions you described are absolutely appalling. We are completely shocked to learn of your stay, and we wish we had been able to move you to another room. We will look into this immediately, and we really appreciate your candor. Thank you, and please don't hesitate to reach out if you'd like to discuss this further.

Best,
Sanjay Patel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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523 reviews from our community

Traveler rating
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    164
    101
    41
    47
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Morristown, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2013

When I called to make reservations, I asked if they gave AAA or military discounts. I was told that they didn't give discounts. However, after being in the hotel for 5 days, I notice a AAA discount sign hanging from the sign out front. When I asked the desk clerk about it at sign-out, he said that they only give it to some guest. I suggest before you sign in to inquire about the AAA discount. The room we had was the worst. It looked clean, but the kitchen had an odor that was unbearable. It smelled like it had been mopped with an old soured mop. My wife said it smelled like someone had vomited. There were empty wine bottles in the cabinet, so that could have been the sourse. We had to go to the IGA and buy disinfectant and room deodorizing spray in order to sleep that night. It took 2 nights of spraying before the ordor left.

Room Tip: One of the beds in room 115 is 2 feet from the air condition and it blows right on you. I had to put...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Glenn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjay P, General Manager at Dunes Inn & Suites, responded to this review, July 26, 2013
We would never want our guests to feel that they had to take drastic measures to sleep in a clean room, and we would have been happy to find you another room to avoid needless work. It's disappointing that we were unable to remedy this during your visit, but we want to make this right for you. Please don't hesitate to reach out if you'd like to discuss this in depth, Glenn.

Regards,
Sanjay Patel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitwell, Tennessee
1 review
Reviewed July 18, 2013

We have stayed at the dunes three times this will be our fourth we spent our honeymoon here and return every year. Our bathroom was a little too small for my liking but we will have a larger one this time. we love the staff everyone is so nice and helpful. I tell all my friends about the dunes, we looked at other places but have chosen not to stay anywhere else. we will be down there for another great week in august cant wait.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisabaggett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjay P, General Manager at Dunes Inn & Suites, responded to this review, July 22, 2013
We can't wait to see you again, too! Thanks for spreading the word to all your friends, Lisa, and for the fantastic review. Let the countdown begin!

Cheers,
Sanjay Patel, General Manager
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Level Contributor
3 reviews
Reviewed July 9, 2013 via mobile

This was our second stay here. Joy at the front desk has always been extremely nice and helpful. The rooms are cleaned well. The pool is well maintained. Johnny the maintenance guy helped fix the lock on our door super fast. I will definately stay again. I highly recommend this hotel as a great value. Don't think twice about staying here!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clpebeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjay P, General Manager at Dunes Inn & Suites, responded to this review, July 10, 2013
Johnny and Joy will be so happy to hear from you! Thanks for taking the time to sing our praises. We'll see you next time you're in Tybee!

Regards,
Sanjay Patel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartwell, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2013

the hotel was in a great location, the room was nice and it was clean the bed comfortable, the bathroom was a little small but plenty of hot water and clean, had no problem getting more towels, loved the balcony and the pool was nice, staff very helpful especially joy

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjay P, General Manager at Dunes Inn & Suites, responded to this review, July 9, 2013
Sounds like you had a fabulous time here in Tybee, Stephanie! That said, we're a bit confused about your rating. If you'd like to share, we'd love to know what we can do to show you a five-star experience. Until then, thanks for staying with us. We'd love to have you back!

Regards,
Sanjay Patel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rogersville, Tennessee, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 3, 2013

We really enjoyed our stay. The hotel room was nice and clean and if we needed anything the staff was always there to help. Joy was great, very nice and always accommodating. The location is very convenient for walking to all the shops, restaurants and the beach.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tammy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjay P, General Manager at Dunes Inn & Suites, responded to this review, July 5, 2013
We couldn't be happier to read your kind words, Tammy! Thanks for staying with us. We'll see you next time you need a little sunshine!

All the best,
Sanjay Patel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Georgia, United States
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 3, 2013

We had a wonderful stay at the Dunes Inn. The rooms were very clean and large enough. Joy was so helpful. She answered all our questions and gave us directions to restaurants and activities for the grandkids. My grandson left his FAVORITE BLANKET. We didn't realize it until we were too far away to go back. Joy texted us the next day and said they had it and would mail it to us if we would like. My grandson was so happy!! That was just one more plus for Joy and the Dunes.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjay P, General Manager at Dunes Inn & Suites, responded to this review, July 5, 2013
Everyone has a favorite blankie, so we were happy to make sure that it got back to your grandson! Joy will be glad to know that it arrived safe and sound. Thanks for taking the time to sing our praises, Cindy. We'll see you next time you're looking to get away.

All the best,
Sanjay Patel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dunes Inn & Suites

Property: Dunes Inn & Suites
Address: 1409 Butler Ave., Tybee Island, GA 31328
Phone Number:
Location: United States > Georgia > Georgia Coast > Tybee Island
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #4 of 8 Hotels in Tybee Island
Price Range (Based on Average Rates): $
Hotel Class:2 star — Dunes Inn & Suites 2*
Number of rooms: 53
Official Description (provided by the hotel):
With pleasant relaxation being our specialty at Dunes Inn & Suites, we are a family owned business dedicated to providing our guests with the most comfortable accommodations possible at an affordable price. The only pet friendly hotel on Tybee Island, here you can enjoy luxurious, spacious rooms with a variety of features to accommodate your needs and budget.We feature a total of 54 luxurious rooms including poolside kitchenette rooms, nice big 2 bedroom apartments, annex rooms, and more.We are located on beautiful Tybee Island, Georgia approximately 100 yards from the beach. ... more   less 
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Also Known As:
Dunes Inn And Suites
Dunes Hotel Tybee Island
Dunes Motel Tybee Island

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