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“Close to everything but could use a serious upgrade....”

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Courtyard Atlanta Northlake
Ranked #4 of 11 Hotels in Tucker
Atlanta, Georgia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Close to everything but could use a serious upgrade....”
Reviewed March 18, 2013

I recently stayed here for the second time in the past two years and I have to say, other than the location of the hotel to restaurants, the mall, access to the highway...This place was a real let down...I wouldn't totally give it a poor rating because the staff was extremely nice and helpful...But the hotel room itself was very outdated...The paint on the walls was cracking...The fixtures in the bathroom are yellowing...There were water spots on the ceiling of the bathroom and HAIR???...There was so much DUST in the room my eyes immediately turned red...I mean dust on EVERYTHING...Would really like to stay here again ONLY because of the great location and good service...But I doubt I'll be back until they do a serious upgrade and a spot check of the rooms before they rent them out...

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ATLtoEverywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyE441, General Manager at Courtyard Atlanta Northlake, responded to this review, April 3, 2013
Thank you for your feedback about your stay at our hotel. I will agree that the hotel is a bit dated, but your room should have still be clean and well maintained. It appears that goal wasn't met, so my apologies to you. I do hope you will return when we've been renovated. Once those dates are set, I will post a notification and a timeline.
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151 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Northport, New York
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 2, 2013

I had business in the area, & wanted to stay close by. This was a very nice hotel & in very Good condition. Best part of this hotel is the service. The people working there were exceptional. Very friendly, & accommodating. Definitely recommend if you're in the area.

Room Tip: 2 Floor hotel. No elevator, so if you have a problem carrying your bag upstairs then you'll wan...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyE441, General Manager at Courtyard Atlanta Northlake, responded to this review, April 3, 2013
Thanks for your staying with us. I'm glad you enjoyed time here and I will share your comments with the team.The buffet will soon be going away and will be replaced by a Bistro. However, until then, we will continue to look for ideas on how to better maintain and keep it relevant.
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Orlando, Florida, USA
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 27, 2013

I stayed at the Courtyard (Northlake) last weekend for at least my 15th visit over the past ten years, and I have never been disappointed. The location is a real plus, which is what first drew my family and me to this hotel, but it has been the staff and the clean, comfortable facility that has kept me coming back all these years. We have had many family gatherings in the spacious, lovely lobby, have enjoyed the indoor hot tub and well equipped fitness center, and eaten very well at breakfast in the dining area. This is a true gem!

Room Tip: Request ground level if available.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyE441, General Manager at Courtyard Atlanta Northlake, responded to this review, April 3, 2013
It's great to know that our goal was met in ensuring that your stay with us was an enjoyable once. I thank you for your business and look forward to taking care of you and your family on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Georgia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 15, 2012

The beautiful view of the courtyard and balcony was a great surprise. The room was extremely clean and the staff was lovely. The balconies had chairs and tables which was lovely when wanting fresh air. I could walk right over to the gazebo (the smoking section). The breakfast for $10 lacked big time more like a continental breakfast shoudld be free. The typical make your waffle with bacon and eggs not worth the money to me. Besides that no complaints will stay again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kautious05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richmond hill, ga
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 5, 2012

With one exception, I really can't say enough good about this stay. The hotel isn't that new but it sure is kept up well. The place was very clean. All of the staff were professional and kind. It was quiet there, and the room was clean and properly stocked for all of our needs.

The only reason for my poor rating is that this location did not honor the elite member free continental breakfast. When we went down for breakfast, a staff member told us they discontinued it. My husband and I were heading out for an appointment so we did not have time to show them online what the current policy stated.

When we returned, we headed back to the room for a bit. (Staff was very gracious in granting us a late checkout at 2 pm) My husband went down to show them what the policy stated in the rewards program. (stated that if the elite member did not receive the breakfast they would have $100 credit.) We were somewhat dissapointed when the staff member helping him told him that she was not able to make that call herself, and the Hotel Manager would have to get back to us.

Our Stay was on Monday October 1st and we have not heard from the manager yet. like I said, our stay was great, everything was clean and nice, so we are not saying don't stay here... and we don't really care about the $100, we just really wanted our "included breakfast" instead of a power bar from the gas station.(and we do realize we could have gone to a restaurant, but we only had 35-40 minutes before my appointment and we didn't know where restaurants were, and i could NOT be late to my appointment.)

So, before you stay, if you are not a rewards member, we highly recommend this hotel. If you are a Marriott Gold Elite member, then please just verify your benifits before you book here so you won't be in a bind like we were. My appointment on October 2nd was a very special one. I received my US Citizenship. I gues you can see why I did not want to be late and i really wanted a wonderful FULL AMERICAN BUFFET to start my day at the USCIS office off right. If you are the manager of this property, kindly, please respond. Thank you.

Room Tip: the entire hotel seemed very nice and quiet at all times we were there, day or night. (weekday)
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  • Stayed October 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank BWPhotoGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tucker hotels

Saint Louis, Missouri
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 4, 2012

Needs major updating and maintenance issues. Pool grounds need concrete repairs, furniture updating, and sauna room needs help. Check out morning, at 6;10am on 9-2. Reservation agent behind desk talked to her friend on phone. I went on to handle my situation. Another person came up to the desk and she put her friend on hold ot see what the cutomer needed. Unbelievable. This Marriott needs to start over with construction and employees.

Room Tip: Go somewhere else. Be happy.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 50bemett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 1, 2012

Clean is always near the top of my list when I travel and this hotel did not disappoint. As other reviewers point out, the decor and rooms are dated, but housekeeping keeps this older property spic and span clean. They have Select Comfort beds which makes for a good night's sleep. They also offer free WiFi that was reasonably fast (10 Mb down and 3 Mb up).

The other plus that earned them 4 stars is the very friendly staff that went out of their way to accommodate my requsts for a late checkout and other incidentals during my short stay.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CubFan1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Atlanta Northlake

Property: Courtyard Atlanta Northlake
Address: 4083 Lavista Rd, Tucker, GA 30084-5206
Phone Number:
Location: United States > Georgia > Tucker
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Tucker
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Atlanta Northlake 3*
Number of rooms: 108
Official Description (provided by the hotel):
Guests will appreciate our spacious guest rooms, improved work space and complimentary high-speed internet access. Visitors in town for meetings will appreciate our 1,356 square feet of event space and on-site catering service. The hotel is located accross from Northlake Mall, with a lot of restuarants and shopping within walking distance. ... more   less 
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Also Known As:
Courtyard By Marriott Atlanta Northlake Hotel Tucker
Courtyard Hotel Atlanta Northlake
Courtyard Tucker
Tucker Courtyard
Tucker Marriott

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