I have stayed at this hotel many times over the years since it opened back in about 2003. It was a nice, modern hotel back then. After a few years, it started to go downhill. The staff started to show a lack of interest or compassion to the customers. Noise, lousy internet, pool and hot tub constantly out of order. I started to stay at the Best Western down the street as they were a complete 180 from them with customer service, amenities, etc...I gave the HIX place another try last week and was reminded why I gave up on it. It appears to be under renovation (long overdue), so I can accept that the place is in disarray, but get the wireless internet working, get better mattresses, and tell your staff to greet customers with a smile. As a platinum member of Priority Club, I feel I have earned the right to say the place needs to take a long hard look at what else is available locally for the same price.
I will give them props for a few things...
It's a safe hotel, the breakfast is very good and the morning host is quite gracious.
- Official Description (provided by the hotel):
- Historical Thomasville, GA now offers travelers a wonderful resting place for guests to lay their heads at night. Known as Rose City, Thomasville in the 1800's was home of the most luxuriously appointed hotels of America's gilded age, the 'Original Winter Resort of the South.'The Holiday Inn Express Hotel & Suites Thomasville offers numerous rose gardens for guests to view. The two Grand Fountains catch your eye as you reach the hotel entrance. The sound and view of the water cascading is an instant stress reliever. Our doors open to a Grand Chandlier that sparkles like thousands of diamonds and simply takes your breath away. As you stroll into the two story lobby you will see our Grand Staircase that gives you the feel as if you walked right into a Grand Plantation. Our hotel offers a total of 81 spacious rooms, featuring 32 suites. You have a choice of either a king or two queen beds. All of our standard rooms feature a frigerator coffee/tea pot, two phones with voice mail and personalized wake-up calls, free High-Speed Internet (DSL) access, a 27in flat screen TV with cable & HBO in your room.You will be able to start off your day alot smarter after showering with the new signature Holiday Inn Express showerhead, which is also featured in every room along with the curved curtain rod. Our suites feature a kitchenette and living area with a pull-out sofa. Other amenities include a pool, 24 hour business center, fitness center w/ coin laundry and a Deluxe Continental Breakfast Bar. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Thomasville
- Holiday Inn Thomasville
- Thomasville Holiday Inn
- Holiday Inn Express Thomasville