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“Rooms need some TLC”

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Comfort Inn & Suites at Stone Mountain
Ranked #6 of 11 Hotels in Stone Mountain
Tacoma, WA
Level Contributor
530 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
“Rooms need some TLC”
Reviewed July 18, 2012

We stayed at the Comfort Inn and Suites for 2 nights in mid-July. This motel is in a great location if you are planning on visiting Stone Mountain - about 5 minutes away. We liked that we could leave the park and go back to the motel to rest before going back to the nighttime laser show. The staff was awesome. I needed to fax some documents and both the nighttime and daytime managers helped me out with this. The breakfast was good - a cut above other Comfort Inns that we have stayed at with hot sausages, eggs and donuts.

This is not a new property and our room was showing it's age. There was a small hole in the wall, the fabric on one of the desk chairs was torn and the paint was peeling in some spots. There were also several large stains in the carpeting. Our room could have been cleaner too. The business center (a PC in a closet) could have been cleaner too as there were candy wrappers on the desk and floor and paper and pens strewn about.

Since we didn't spend a lot of time in the room, it wasn't a big deal to us, but may be for some others.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank County-Hunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortInnStnMtn, General Manager at Comfort Inn & Suites at Stone Mountain, responded to this review, August 6, 2012
Dear County-Hunter, On behalf of our entire staff here at the Comfort Inn & Suites – Stone Mountain, we would like to thank you for your business. We hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
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    17
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
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  • Any
English first
Orlando, Florida, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 11, 2012

While their website lists room for only up to 5 persons, we were pleasantly surprised when direct booking with the hotel to find out they have rooms that sleep 6 -- 2 queens and a pull out queen, with mini fridge and microwave. Of course, the pull out is a pull out, but the smaller kids (8 and 10) didn't mind. The "real" beds were extremely comfortable. The staff, especially the morning breakfast servers, were very friendly and helpful. We stayed here because it was close to Stone Mountain and we wanted to see the laser show. We would definitely stay here again.

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortInnStnMtn, General Manager at Comfort Inn & Suites at Stone Mountain, responded to this review, August 6, 2012
Dear Kathy H,
Thank you so much for sharing your review with guests! I'm glad to hear that you enjoyed staying with us and will be back. We look forward to seeing you on your next visit to Stone Mountain, GA. :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 6, 2012

My husband and I had planned a trip to Atlanta for a Braves game in March. We both like the Stone Mountain area and figured it would be convenient to stay there and drive in to Atlanta for the game. The hotel is a little hard to get to, but once you figure out the entrance, the hotel itself is a nice one. I had made reservations online, and since my husband has some arthritis in his hips and back had requested a walk in shower instead of the tub. When we got to our room, the bathroom was just the standard bathroom with tub and shower. When we asked the clerk about it, they did offer to move us, but since we had already unpacked and were tired from the drive we decided to stay. The hotel itself was quiet and comfortable. Bed was comfortable enough with plenty of pillows. Shower worked adequately, nothing over the top. We did not try the complimentary continential breakfast. We did have a coffee maker in room but few condiments especially when there were two people drinking coffee. Luckily we had brought our own supplies. The complimentary high speed internet was just ok, not quite high speed but better than dial up. We were not able to get the ipad connected in the room even though the desk clerk connected it at the desk so the signal was not all that great. If you are going for a few days, this would be an ok hotel to stay at. Be mindful of the entrance though, it is tough to find at night, especially when it is raining.

Room Tip: Be mindful if you book online and request special amenities that you verify with the desk clerk when...
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  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
Thank Virginiacountryboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortInnStnMtn, General Manager at Comfort Inn & Suites at Stone Mountain, responded to this review, August 6, 2012
We appreciate you taking the time to complete a survey regarding your recent stay with us. We are glad to hear that you enjoyed your stay. On behalf of our entire staff here at the Comfort Inn & Suites, Stone Mountain, we would like to thank you for your business. We hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 22, 2012

Very nice hotel really close to Stone Mountain to stay at if you do not want to pay for the resort at the Mountain.
Older hotel with slow elevator but clean and nice staff. Nice banquet room great place I would think for a youth group....

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
2 Thank Paige S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn & Suites at Stone Mountain, responded to this review, June 26, 2012
Thank you for your wonderful feedback about our staff. We always strive in providing exceptional and personalized service to each and every guest. We hope you had a great time in Stone Mountain, and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, South Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 4, 2012

I have never been to a hotel that all staff members were on the ball. From the time we checked in to the time we checked out we had the experience of 4 different front desk staff and each and everyone of them were like a fine tune drum that didn't skip a beat. The only regret is that I didn't get their names but I want to thank each and everyone of them for making a short trip a pleasant one.

As for the hotel I notcied that there were a few wear and tear places that needed some attention but other than that the property was great!

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
1 Thank Snakeman1662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn & Suites at Stone Mountain, responded to this review, June 26, 2012
You are truly appreciated for this fabulous review. It is comments like this that give our team the desire and incentive to make every guest's visit extra special. Thank you for sharing your opinion with TripAdvisor and please return again soon and often.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Tennessee
1 review
Reviewed June 4, 2012

i had a very good stay while in stone mountain. was able to find stores restuarants.hotel staff was vry helpful when ask for what ever

  • Stayed March 2012, traveled with family
    • Value
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Helpful?
Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn & Suites at Stone Mountain, responded to this review, June 26, 2012
Thank you for taking the time to review your stay with us at the Comfort Inn & Suites of Stone Mountain. We hope when you are in our area again that you let us host your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 27, 2012

The rooms do not smell fresh. The carpet is old and worn. Where the carpet was damaged, the patches are cut out and newer carpet patches are sewn in. The carpet in the rooms need to vaccumed. There was no hot water in the bathroon sink

  • Stayed May 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Teresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn & Suites at Stone Mountain, responded to this review, June 26, 2012
We apologize for the inconveniences you experienced during your stay at our hotel. We hope you will give us a second chance during your next trip to Stone Mountain, so you can experience the real Comfort Inn & Suites - Stone Mountain.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites at Stone Mountain

Property: Comfort Inn & Suites at Stone Mountain
Address: 5355 Stone Mountain Hwy, Hwy 78, Stone Mountain, GA 30087-3510
Phone Number:
Location: United States > Georgia > Stone Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Stone Mountain
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites at Stone Mountain 2*
Number of rooms: 57
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Also Known As:
Comfort Inn And Suites At Stone Mountain
Comfort Inn & Suites At Stone Mountain Hotel Stone Mountain
Comfort Inn Stone Mountain
Stone Mountain Comfort Inn

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