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“Staff needs some work”

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Hampton Inn Atlanta/Stone Mountain
Ranked #3 of 11 Hotels in Stone Mountain
Indianapolis, Indiana
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Staff needs some work”
Reviewed April 1, 2014

The hotel overall was great, and comfortable they allowed a very early check-in 3am and still only charged us for 1 day that was awesome, however since we were only in town literally for 1 night my family and I shared a room (7 total in all) (as we went to visit a sick relative and just needed somewhere to sleep for a couple of hours before getting back on the road. Once there we asked for extra towels (to take showers of course) and was told that, they could not service the room or provide extra towels on our check-in day that we had to wait until the next day! That was awful customer service but all in all we ended up getting the extra towels but it was a headache in doing so! But much thanks to the wonderful breakfast that is included. We enjoyed the breakfast at the hotel 10 times more than the breakfast that we had at Waffle House.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catt317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, April 11, 2014
Dear Catt317,
Thank you for staying with us at the Hampton Inn Stone Mountain. I would like to apologize to you for any inconveniences that you may have experienced during your stay. If there were any issues or concerns that you would like to discuss further, please feel free to contact me at (770)934-0004. We look forward to the chance to serve you better. Sincerely, Mike Lanoza, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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579 reviews from our community

Traveler rating
    276
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    76
    27
    25
See reviews for
281
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121
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • English first
  • German first
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  • Any
English first
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 31, 2014

This hotel was ok for a night. The staff was very friendly and helpful. Our floor and room were no smoking but there was a slight smell of cigarette smoke when we got off of the elevator and in our room. It wasn't terrible but it was noticeable.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, April 10, 2014
Dear Lisa L,
Thank you for staying with us at the Hampton Inn Stone Mountain. I do appreciate you taking the time to respond to this survey, and would like to apologize to you for any inconveniences that you may have experienced during your stay. If there were any issues or concerns that you would like to discuss further, please feel free to contact me at (770)934-0004. Again, thank you for staying at the Hampton Inn Stone Mountain. Sincerely, Mike Lanoza, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed March 31, 2014

We spent two nights here as part of a short trip to Atlanta and were very happy. The hotel property itself is located in a mostly industrial area, nestled behind a bowling alley and in front of a large academic complex (high school/college). This is just fyi -- I don't consider hotel location in my reviews, since that is easily established via websites and maps and usually reflected in the price.

The property isn't terribly new and is showing its age in some places -- drywall and shower repairs, a few broken items here and there, but nothing major. This hotel is one of very few I've seen lately where the "suites" truly have two rooms, plus a microwave, mid-size fridge, and even a dishwasher. What passes for a suite at most hotels is a modest partition or transom that does absolutely nothing to add privacy for either party. Our kids stayed in the "living room" (fold-out couch) and we slept in the king bedroom. Neither was especially comfortable, but we felt they were in line with the competition in this range.

What takes this hotel from a "3" to a "4" is the excellent staff -- notably manager Malaika and her team, who were extremely helpful, friendly, and accommodating. The housekeeping staff were similarly pleasant to everyone in my group. Mirela was especially kind to my toddler son. The entire team seems to go out of their way to greet everyone all the time, which is a level of service beyond most hotels in this range. Further, the outstanding hot breakfast buffet really sealed the deal.

We would definitely recommend this hotel, especially for its proper suites (and at prices that most comparable hotels charge for regular rooms!)

Room Tip: King and Queen suites can be found for $10-$20 more than regular rooms -- with TONS more space!
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashleyhsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, April 10, 2014
Dear ashleysmith,
Wow, what a great post! I am so glad that you all so thoroughly enjoyed your stay at our property. I will be sure to let the staff know how much you enjoyed them as well. Thank you for staying the Hampton Inn Stone Mountain, we can't wait for you to get back! Sincerely, Mike Lanoza, General Manager
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Birmingham, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed March 27, 2014

Great time at this hotel with my family. Located next to a bowling alley / restaurant with was fun for the kids to have a place to go right outside the hotel doors. Staff was friendly and very accommodating. Nice selection of tea which I found very enjoyable. If I come back to Stone Mountain for another trip, this is the hotel where my family and I will stay.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Marcus J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, April 10, 2014
Dear Marcus J,
It is great to know that you and your family enjoyed your stay! I am glad that we were able to accommodate everyone, and that you all had such a great time. Thank you for choosing the Hampton Inn Stone Mountain, we hope to see you again. Sincerely, Mike Lanoza, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 20, 2014

Very nice breakfast, accommodating staff. Room was very pleasant with a nice kitchen. Centrally located for a visit to Stone Mt. Easy access from major highways. Easy check in and check out. Would recommend it for visitors to Stone Mt.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank eleanors570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, March 31, 2014
Dear eleanors570,
We are so glad that you and your family chose to stay with us at the Hampton Inn Stone Mountain. We are happy to read that your visit was a most enjoyable one. Thank you for staying and we hope to see you again! Sincerely, Mike Lanoza, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 11, 2014

We took a mini-vacation with our children during their spring break. Our family spent 4 days in Atlanta and visited Stone Mountain Park on the last day. We decided to switch hotels on the last night and found this hotel on our GPS. It was pleasant find. The Staff was excellent, hotel was clean and welcoming. Our suite was very spacious and very clean. There was a small full refrigerator with freezer and mini kitchen and dining area. I was happy to see Neutrogena products in the bathroom. There is plenty of parking and has easy access to the rooms. We spent the first few days in Buckhead and wished that we had found this hotel earlier in our trip. We would have stayed here even thought we spent most of our time in the Buckhead and downtown areas. Our total experience was wonderful. We will definitely stay here again!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank pepashkr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, March 19, 2014
Dear pepashkr,
Wow, thank you for the awesome response! We are so glad that you and your family did 'find' us. It is so nice to know that you all had such a wonderful stay. Thank you so much for choosing the Hampton Inn Stone Mountain, and we look forward to seeing you again! Sincerely, Mike Lanoza, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 11, 2014

If you like a spotlessly clean hotel with happy and helpful staff, then the Hampton Inn of Stone Mountain is the hotel for you. I have stayed at this hotel at least 5 times over the past three years and it has always been consistently fantastic. If you are in the Atlanta area, I would enthusiatically recommend staying at the Hampton Inn of Stone Mountain.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, March 19, 2014
Dear Robert W,
Thank you so much for choosing to be our loyal guest, and thank you for the great recommendation. We are so pleased that your stays continue to be satisfactory for you and your family. We can't wait to serve you again here at the Hampton Inn Stone Mountain! Sincerely, Mike Lanoza, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Atlanta/Stone Mountain

Property: Hampton Inn Atlanta/Stone Mountain
Address: 1737 Mountain Industrial Blvd, Stone Mountain, GA 30083-1027
Phone Number:
Location: United States > Georgia > Stone Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Stone Mountain
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Atlanta/Stone Mountain 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
The Hampton Inn, Stone Mountain, is easily the nation's greatest hotel value with the complimentary Hot Breakfast Buffet, free local phone calls, Outdoor Swimming Pool, iron and ironing board in each room along with hair dryers, and coffee makers, and wireless internet access. A good night's rest isn't all you get when you choose a Hampton Inn. We're so sure you'll love our hospitality, value and services, or your night's stay is free with 100% Satisfaction Guarantee Program. ... more   less 
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Also Known As:
Hampton Inn Atlanta/Stone Mountain Hotel Stone Mountain
Hampton Inn Stone Mountain
Stone Mountain Hampton Inn

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