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“Rude desk clerk”

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Quality Inn - Stone Mountain
Ranked #9 of 11 Hotels in Stone Mountain
Summerville, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Rude desk clerk”
Reviewed March 17, 2013

Arrived at midnight and very tired from long trip. When we went to check in the desk clerk was informed we had our pet dog. She became rude and stated there were no "pet" rooms available. I tried to explain when I booked the room there was no place to denote a pet was staying, nor was there a comment section. While all this was going my son needed to use the restroom and she refused. She refused service and she took it upon herself to cancel our room. Her representation of Best Western has soured our taste.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
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    50
    28
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    19
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82
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 23, 2013 via mobile

Nice hotel, good price. Great overnight for us, for a visit to Stone Mountain. Friendly staff, good breakfast, clean rooms. Conveniently located near many restaurants. Would recommend. Would stay again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kalephrrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Island, Florida, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 22, 2013

Very clean in every way! Bathrooms, beds, lobby, etc. Beds were very firm and comfortable. Continental breakfast was great. Fantastic water pressure in the shower. Staff was very friendly and helpful. Great location for vacationers. Restaurants everywhere!

Room Tip: no elevators but only two floors. If that is an issue, request a bottom floor.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee, USA
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 9, 2013

Eat Breakfast early; they only have one waffle maker. This was the only "problem". I went to breakfast late and there was a line to use the waffle maker. The Motel was great, the desk mangers were friendly and helpful. There are many placed close by to eat or get carry-out.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank KnoxvilleBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 20, 2012

Check in was quick and easy, no long lines or wait. The front desk clerk was extremely helpful. The room was spacious and clean. This is by far the cleanest, well maintained Best Western that I have ever stayed in. I highly recommend and will def stay here if in the area.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sg300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLEARWATER
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 20, 2012

Stopped by this Stone Mountain Best Western at the last minute - hoping there was a room available. Diandra welcomed us with a big smile - cheerful attitude andnprovided us with a fantastic room with a king bed and passed on some directions to our next tour. The room was great and had all the accents. The next morning we took advantage of the free breakfast and it too- was totally filling. The items were fresh and plentiful.

Room Tip: Dont forget to ask for the best rates and check the coupon books for discounts
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JIM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn - Stone Mountain

Property: Quality Inn - Stone Mountain
Address: 1595 East Park Place, Stone Mountain, GA 30087-3443 (Formerly Best Western)
Phone Number:
Location: United States > Georgia > Stone Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in Stone Mountain
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn - Stone Mountain 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Quality Inn in Stone Mountain, Georgia near Stone Mountain Park The Quality Inn(R) hotel in Stone Mountain, GA offers easy access to outdoor fun at Stone Mountain Park and Yellow River Park. This Stone Mountain hotel is also a short drive away from Atlanta and attractions like the CNN Studio Tour, Georgia Dome, Phillips Arena and Turner Field. Relax in the seasonal outdoor pool, get work done in the 24 Hour business center and enjoy amenities like: Free hot breakfast Free wireless high-speed Internet access Free 24 hour coffee bar Free daily newspaper Free parking on premises All rooms feature flat-screen televisions with upgraded cable service, microwaves and refrigerators, hair dryers, in-room coffee and more. Get your money's worth at the Quality Inn hotel in Stone Mountain, Georgia. Book today for cozy rooms and all the amenities you've come to expect. ... more   less 
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Also Known As:
Best Western Stone Mountain
Stone Mountain Best Western

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