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“Unfortunate Mishaps”

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Country Inn & Suites By Carlson
Ranked #1 of 11 Hotels in Stone Mountain
Certificate of Excellence
Bonaire, Georgia
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Unfortunate Mishaps”
Reviewed February 21, 2012

We're not usually the nitpicky types regarding hotel stays, and we usually love County Inn and Suites. It's one of the few places that offers enough room for our family of five at a decent rate. We stayed Sunday night, Feb 19th, and all of us were registered guests. This stay just was a series of unfortunate events though.

Initially, we checked in and were assigned a room on the 3rd floor. We brought our children and luggage up to the assigned room, only to find that the people who had checked in immediately before us were already occupying the room. Back down to the lobby - oops, our room was assigned and keyed incorrectly. We were supposed to be on the 2nd floor.

Coming back that evening, we decided to prepare the room/foldout for the night, then take the kids to the pool. Upon pulling out the sofa bed, we found there was no blanket. Went to the desk to request a blanket. Then to the pool area, where all of the furniture was splashed, there were wet towels everywhere from previous guests... and not a single pool towel available. It just wasn't maintained throughout the evening. Went to the front desk to request pool towels.

Upon returning to our room to shower and dress for the evening, we found that there were not enough towels for each of us. We opened the closet door to find that the knob fell off, because it had been afffixed with scotch tape. We turned on the TV in the main bedroom (an older tube TV) and found a flat line across the screen. Banging on the side did bring the picture back, but come on now...

However, the coup de grace came the following morning... when the air handler/AC unit in the locked closet in our room sounded a continuous beep-beep-beep-beep alarm at 6:15 am!!! We were most disappointed to be awakened by this, and it continued until we checked out. We called to the front desk, where the clerk was very friendly and apologized, offering to come remedy the situation by turning it off. There was no need at that point though, three of us in the bedroom were wide awake, and someone entering the room at that time would only serve to wake our children who were still sleeping in the next room.

I do want to say that all of the staff was incredibly friendly, and the woman keeping the breakfast bar stocked in the morning was pleasant and very hard working. We were given 1250 points for our troubles during our stay, but really, that's not exactly adequate given the problems we experienced. I wish there had been further remedy, but fact is we were just ready to begin our sightseeing day. You pay for service and amenities in a hotel, and this one fell short.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, responded to this review, February 22, 2012
Dear Guest,
Please allow me to apologize for your experience at our hotel. We take great pride in taking excellent care of our guests, hence your experience with us is totally unacceptable. If you have a moment and are willing to discuss your stay with me, please feel free to call me at the hotel @ 770-465-6515 and ask for the General Manager. Again, please accept my sincere apologizes for your experience with us and I hope that you will give us another chance to redeem ourselves during your next visit to the area.
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623 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Simpsonville, South Carolina
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 20, 2012

Overall a very clean hotel. The heated pool actually felt heated and I didn't mind getting in with the kids. The staff was friendly and helpful. Flat screen tv's would be nice but we were mainly there to go to "Snow Mountain" at Stone Mountain which was also great. The beds are very comfortable. I didn't miss my bed at home which means a lot.

My only complaint is that the walls are a little thin and if a door closes down the hall, ours would rattle a bit. We left the fan on and that helped cover some of the noise.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, responded to this review, February 22, 2012
Dear Guest,
We are glad to hear that you enjoyed you stay with us and that you enjoyed the heated pool and found the beds very comfortable. It’s always great to hear how we can improve also. Hence, we are already in the process of getting our TV’s replaced. Hopefully, we will have them in place by the time you visit with us again. 
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Georgia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 20, 2012

My family (Mom, Dad and kids aged 5 and 6) stayed at this property Feb. 16-18th during a visit to "Snow" Mountain. Our room was clean, bed was comfy, and front desk was friendly. There was an indoor, heated pool which turned out to be a big hit with the children. The pool was comfortably warm and ranged from 3 to 4.5 feet deep. There was also a nice-sized hot tub as well as pool towels on site. The pool was never very busy and my kids were there morning, afternoon and evening! We left Saturday am, though, so I am sure there is more activity during the weekend or summer. (Pool is open 6am-midnight)
We always try and book at Country Inn and Suites when we travel, because I have found them reliably consistent. Water and chips for each guest when you arrive, free internet, fresh baked cookies always available at the front desk, and a breakfast buffet that is more than adequate (sausage, eggs, waffles, biscuits, yogurt, cereal, fruit, orange juice and milk etc..) This property did not disappoint, and I would highly recommend!

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlamingJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, responded to this review, February 22, 2012
Dear Guest,
We are delighted to hear that your kids loved the pool and that you had a very enjoyable stay with us! It was a pleasure hosting your stay. Please do come back and visit with us again in the summer when there is lots more to do at Stone Mountain Park with the kids. We look forward to seeing you again.
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Longview, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 15, 2012

Over the top! I was a little hesitant because of the "steal of a deal" price but upon arriving at the hotel I was instantly impressed! I stayed at the hotel 4 nights on a business trip alone and was greeted each morning by a wonderful woman named Vivian. Every night as I got back to the hotel I was greeted with a smile by a young man named Kareem. Both of these people made my stay at this hotel WONDERFUL! Do not hesitate to book it....you are gonna be wonderfully surprised! They will meet every need with a smile and you will feel like you are at home and you will have made new friends along the way in Vivian and Kareem. Thank you for an awesome week! Tammy Whitehurst

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TammyW1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, responded to this review, February 20, 2012
Dear Guest,
Thank you so much for such an amazing review! I know that Kareem and Vivian are going to be delighted to hear your kind words! It was a pleasure hosting your stay and we look forward to seeing you again this summer perhaps?
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Jacksonville, Florida
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 12, 2012

We stayed 2 nights and only complaint would be they need to upgrade to flat screen tvs and newer microwaveable. Everyone was friendly! VERY CLEAN.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WeAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, responded to this review, February 20, 2012
Dear Guest,
Thank you for staying with us and thank you so much for your kinds words about our hotel. You are right about the TV’s. We are in fact in the process of upgrading the TV’s right now. Hopefully, we will have them in place within the next few months and before you next visit with us. We look forward to seeing you again this summer perhaps?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Rancho, New Mexico
Level Contributor
250 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 11, 2012

Miss Vivian Weldon greeted us with a smile, a laugh and a superior level of service. When I needed to make a slight change in our room, she did so in a flash & with that same smile on her face. Every morning I was greeted as I came down to breakfast & felt like I had a new friend. The room was comfortable & clean & the pool was super. Thanks to all at this Country Inn who made our stay so nice!

Room Tip: We always prefer the third floor to avoid the noise.
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holley-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, responded to this review, January 12, 2012
Dear Guest,

You are so sweet! Ms. V is going to love hearing about your kind words. Thank you so much for staying with us. It is truly a pleasure to host you stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 5, 2012

Although I say better than I expected, we have always had good experiences with Country Inn & Suites, this time though was the best.
The staff was tremendous and took customer service to the next level.
The drive from the hotel parking lot to the Stone Mountain parking lot (Main Gate entrance) literally took 4 minutes.....yes, I timed it.
The entire hotel was very clean, including the carpeted stairwells (I don't do elevators).
The indoor pool and hot tub area was very nice. Wifi reception in this area was weak, but a strong signal throughout the rest of the hotel.
The FREE breakfast was a added bonus. It was a bit crowded, but considering the hotel was booked at capacity, I woud expect it to be a crowded room. The problem was pretty quickly resolved with the staff opening up a meeting room to allow everybody an opportunity to sit and enjoy their food.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BruceH15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, responded to this review, January 12, 2012
Dear Guest,

You comments definitely made our day!! LOL! Although we always tell our guests that it takes less then 5 mins to get to the front gates of Stone Mountain, I have never had anyone time it to the minute. So, it’s wonderful to hear you say that it takes only 4 mins!
And thank you for your kind words about our hotel and for posting this review. We look forward to seeing you again when you are in the area the next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson

Property: Country Inn & Suites By Carlson
Address: 1852 Rockbridge Rd, Stone Mountain, GA 30087-3307
Phone Number:
Location: United States > Georgia > Stone Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Stone Mountain
#1 Best Value Hotel in Stone Mountain
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Located outside beautiful historic Stone Mountain Park, GA and only 20 minutes from downtown Atlanta, we are the ideal place for your stay. A newly renovated hotel, we offer beautifully appointed rooms over looking Stone Mountain. We are proud to offer a hot breakfast, an indoor heated pool & spa, a fitness center, free wireless internet and fresh baked cookies everyday! ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Stone Mountain
Country Inn & Suites By Carlson, Stone Mountain Hotel Stone Mountain
Country Inn Stone Mountain
Stone Mountain Country Inn

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