Stockbridge is about the half way point in our trip, and after some traffic delays and enough hours on the road, decided to exit here. The Holiday Inn Express is conveniently off of I-75. The hotel is clean and beautiful. I am told it is five years old but looks brand new. I asked for a rate, and were discounts available such as AAA, AARP, etc. I was quoted $119 and needed to show a membership card. This sounded a little high, but I OK'ed it. The membership card needed to be retrieved from the car - so the desk person said "let's not worry about it, here's the $119 rate".
A little later, I went on to the HIE website, and found there is an un-discounted, every day rate of $99 available. An attempt to speak to a manager failed, as one would not be in until two days later. A Guest Services person explained that the price on the internet is going to be different than what they offer at the front desk. However, in the absence of a manager, she reduced our rate to $99. Imagine - I originally was asked for AAA or AARP ID to qualify for a $119 rate. How high can it go?
We had dinner here, and found it delightful and a good value. The server, June, did an excellent job. Breakfast the next morning, was outstanding.
The beds and pillows are first class. There is a refrig, microwave, coffeemaker, and the room was exceptionally clean. We could not get the in-room heat control to work, however. It was very cold that evening, we were cold, and tried to set the thermostat up one degree from the current temp. Nothing happened. An hour later, tried to bump it up two degrees higher. Nothing. Called for help, and were shown that turning it up to the 80's would let the heat kick on until it got far too warm. Setting it back to a normal temp meant that very quickly the old room temp returned. So - we got extra blankets.
I did not sleep well, partly because of the pricing incident. Also partly due to people in an adjacent room or rooms talking - a lot and loud, starting at 5 am. The room got cooler overnight, and I did not hear or feel the heating unit come on. At 6 am, there were two clicking sounds from the heating unit. Then, at 6:07 am, heat arrived and the unit stayed on for exactly 17 minutes - and reached the plus-one degree we tried to set the prior evening. It was now warm enough to get up and shower, dress, etc. It seems from this that room temps are controlled centrally. If this is so, in addition to checking on the internet for the best rate, perhaps we must now ask what temp they will allow.
Back to the pricing. I have walked in to other hotel brands, particularly Marriott-family hotels, and have NEVER had this experience. Perhaps you are reading this in advance of a stay and won't get trapped by this pricing policy be cause you are shopping for price up-front, and know your exact destination or stopover. Do keep in mind that there are many other hotel options at this exit, and even more just ten miles away at the McDonough exit.
It is hard to assign the TripAdvisor rating categories for this stay. Because of the pricing management and (lack of) heating and adjacent room noises - just count me out on this hotel.
- Official Description (provided by the hotel):
- Welcome to the New Holiday Inn Hotel & Suites in Stockbridge GA Located off I-75, exit 228, 15 minutes south of Atlanta Hartsfield - Jackson International Airport, the Stockbridge Holiday Inn Hotel & Suites is one of the premier hotels on the southside of Atlanta. Whether you are an executive always on the run, or just stopping over on your journey to another destination, our staff is here to provide you with an unprecedented level of service. Our new Holiday Inn Hotel & Suites Stockbridge - Atlanta has a 5-story, spectacular, atrium lobby offering many areas for casual gatherings. Our On the Roxx Bistro Restaurant offers carefree dining just off the Atrium. If you're not in the mood to go out for dinner, room service is available until 10 pm. Or, you may want to stop by On the Roxx Lounge, our atrium lobby bar for cocktails and to catch up on what's happening with the latest news in sports. Or, you can simply relax in one of our well-appointed 2-room suites, complete with two flat screen TVs. If a special event or corporate meeting is in your plans, our conference facility will accommodate up to 40 people, and a boardroom seats up to 12 people. Additionally, in-house catering is available, with a wide array of menu choices. The next time your travel plans call for a hotel in the Atlanta metro area and Stockbridge, GA give us a call. We promise to provide you with the best in southern hospitality at our Stockbridge, GA hotel! ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Stockbridge/Atlanta i-75
- Holiday Inn Stockbridge
- Stockbridge Holiday Inn