We came in with our family (grandkids, kids, us and grandparents) for a good meal and some family time. The disaster already started the minute we were seated. The server had a huge chip on her shoulder and was particularly rude to the elderly folks, to which my wife and I had to react. She immediately went to get her manager, who came to talk to us and who wasn't particularly friendly either! Instead of diffusing the situation, he actually made it worse and made our whole party feel embarassing, especially our parents. By the time, he was done being a [--], we all had a very bad taste in our mouths and decided to just get up and leave. We've been there before and have always felt that the staff is rude (except for one bartender in particular... he is great! and is very pleasant). Each time, we swore that we would never be back... it's not as if the food is so fantastic anyway! This time, however, we promise that we will NEVER be back at O'Charleys in Snellville again!!! Just remember O'charleys Corporate, your employees are only as good, or in your case, as bad as your management!. Perhaps you need to take a second look at who you hire to manage your stores!
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