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“Terrible Customer Service! Mediocre Food!”
Review of O'Charley's

O'Charley's
Ranked #62 of 134 Restaurants in Snellville
Cuisines: American
Restaurant details
Reviewed February 7, 2011

We came in with our family (grandkids, kids, us and grandparents) for a good meal and some family time. The disaster already started the minute we were seated. The server had a huge chip on her shoulder and was particularly rude to the elderly folks, to which my wife and I had to react. She immediately went to get her manager, who came to talk to us and who wasn't particularly friendly either! Instead of diffusing the situation, he actually made it worse and made our whole party feel embarassing, especially our parents. By the time, he was done being a [--], we all had a very bad taste in our mouths and decided to just get up and leave. We've been there before and have always felt that the staff is rude (except for one bartender in particular... he is great! and is very pleasant). Each time, we swore that we would never be back... it's not as if the food is so fantastic anyway! This time, however, we promise that we will NEVER be back at O'Charleys in Snellville again!!! Just remember O'charleys Corporate, your employees are only as good, or in your case, as bad as your management!. Perhaps you need to take a second look at who you hire to manage your stores!

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Thank alwayseatingout2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 - 58 of 58 reviews

Reviewed November 8, 2010

This is the 1st time we went to this location. We were out shopping all day and instead of returning home to cook, I remembered they had a 2 meals for 14.99. Well you really can't beat that, alot better than fast food in my opinion. The service was great the food was excellent and the amount of food that you got filled you up. The atmosphere though quite busy didn't feel rushed or cramped. We really enjoyed an end to a shopping day. Oh by the way it also came with a mini dessert in which we took home with us. Will go back again for sure!

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Thank vlexus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2009

Good food. Nice and clean place. Friendly service.

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Thank M_Mommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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