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“Our stay was not a plesant one!!”

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Country Inn & Suites By Carlson, Smyrna
Ranked #3 of 12 Hotels in Smyrna
Level 1 Contributor
3 reviews
3 hotel reviews
“Our stay was not a plesant one!!”
Reviewed March 24, 2013

Our stay wasn't the best. Experienced guests running in room above us; then heavy walking until late at night. Couldn't sleep. Entire hotel booked so couldn't move to another room. Will say, Jennifer at front desk was excellent during check-in and very helpful. Room was clean. Stayed here after reading reviews.
t2mp

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank t2mp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, March 25, 2013
Dear t2mp,

I am sorry to hear you didn't have the nest experience during your stay. We do our best to meet the needs of our guests. Unfortunately we were not able to keep the children from other guests quiet this time during your stay.

We hope that you will give us another chance to make it right for you.

Sincerely,

Bill Farnham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
    176
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    45
    23
    17
See reviews for
120
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Chicagoland
Level 5 Contributor
69 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 17, 2013

Newer property, very clean, the same setup as all others of this brand. The staff was friendly. One of the newer staff members had a hard time pointing me in the right direction for a few local places, but I found my way. I would stay here again if in the area.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, March 22, 2013
Dear Eric H,

Thank you for your review. We appreciate your words, and we strive to offer our guests a clean and comfortable atmosphere. Sorry you could not get the right directions, but glad you found your way around. Country Inns like other brands attempt to offer the same style and amenities at all of the Country Inns hotel, so the guest feels a sense of similarity.

We look forward to seeing you again.

Sincerely,

Bill Farnham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
Reviewed February 19, 2013

Just stayed here for 3 nights and had a very enjoyable stay. Staff is very helpful and polite. Hotel is in a good location and convenient to downtown Atlanta. I am a travel agent so normally stay in more full service luxury hotel, but because of the events in town this weekend could not find a suitable travel agent rate in the downtown area. I opted for this hotel because of the other reviews. I was very pleased and if ever in the area again will stay and recommend it to friends. Rooms were very clean and beds comfortable, option for breakfast was helpful with our busy schedule this weekend. The only thing I would recommend is freshly painting bathroom doors and inside room doors, they were a bit scuffed but this was a minor thing which I noticed and again only because I am in the travel industry and look closely at these things for recommending to my clients. If in the Atlanta area hotel is a great value with great staff.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffany B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, February 21, 2013
Dear Tiffany B,

Thank you for the wonderful critique. We do not get a lot of travel agents who use us personally. So it is nice to hear the opinions from travel professional.

We look forward to seeing you and some of your guests again soon.

Sincerely,

Bill Farnham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 19, 2013

Originally I was disappointed because our room was near the stairway and ice machine but I was very pleasantly surprised at how quiet the rooms were. Very clean and comfortable. Great night sleep. Minor issue was no eggs with breakfast, with bacon, potatoes and salsa, it just seemed eggs were missing. Very friendly staff.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katherine9828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, February 21, 2013
Dear Katherine9828,

Thank you for your review. I am sorry that the eggs were missing from your breakfast choice. On your next visit if that happens please feel free to ask the breakfast host or front desk and they will get you some eggs.

We are glad you where pleasantly surprised by the quietness of your room.

We look forward to seeing you again.

Sincerely,

Bill Farnham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murphysboro, Illinois
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2013

Friendly clerks, spotless and quiet rooms, near everything. What more can you want? Even had fun (and good service) with Addie at the desk. I can't remember a negative, unless you want gourmet breakfast food. What they serve is adequate to get you back on the road.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, February 11, 2013
Dear Tom D,

Thanks for the great review! We are glad you had a fun and great stay and that our breakfast was good enough to fuel you for your road trip.

We look forward to seeing you again.

Sincerely,

Bill Farnham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maiden, North Carolina
1 review
Reviewed February 4, 2013

I just want to let the management know that you have a great staff working for you. We travel to Smyrna once a month to work with a Rescue and Recovery Ministry located in Smyrna. When we booked our first room there, Deante Morgan helped us with every need we had. Immediately when we walk in we are greeted with a smile and a friendly hello, which is then followed by excellent customer service. Jennifer Long has also always been so pleasant and helpful. We are treated much like friends when we enter the doors. It is also nice to see those familiar faces each time we return as we catch up with one another. From the front desk to the restaurant, and then the maid service, all are exceptional and friendly. We are so glad we have this home away from home place to stay. It is always a pleasure to stay here.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cyndi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, February 5, 2013
Dear Cyndi L,

Thank you for a wonderful review. Deante and Jennifer are great employees and they often try to treat our guests like friends. Which is what we strive for, we want you to come and sit back and relax as if you are at home.

We look forward to see you again soon.

Sincerely,

Bill Farnham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaufort, South Carolina
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 15, 2013

We had a wonderful reunion of friends for the New Year & choose this Country Inn & Suites because it was close to our host house.We were pleasantly pleased at the level of service we received from the staff. Everyone was so friendly and helpful, especially Deante Morgan,who even helped us with our luggage when he saw us struggling with it. It was like being with family! The food was good and the accommodations excellent. This hotel was truly a gem! We will recommend this hotel to our friends and organizations. How lucky we were!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, January 17, 2013
Dear cjhumphdrey,

Thank you for a rave review. We are glad you chose us to reunite with your friends. We love it when friends come together and have a good time, especially when we can be part of it.

We appreciate your comment about Deante, we value him and the help he gives our guests.

When we have guests that are gems such as yourself, it makes our jobs so much easier.

We hope to see you again the near future.

Sincerely,

Bill Farnham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Smyrna

Property: Country Inn & Suites By Carlson, Smyrna
Address: 2175 Church Rd SE, Smyrna, GA 30080-7213
Phone Number:
Location: United States > Georgia > Smyrna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Smyrna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Smyrna 2.5*
Number of rooms: 67
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Also Known As:
Country Inn And Suites Smyrna
Country Inn & Suites Smyrna Hotel Smyrna

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