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“Horrible”

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Country Inn & Suites By Carlson, Smyrna
Ranked #3 of 12 Hotels in Smyrna
Certificate of Excellence
Detroit
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible”
Reviewed July 26, 2012

I called down late at night to get some extra pillows. The phone just rang and rang and rang. I gave up after about 10 rings. My son's feet were black from walking around the room after getting out of the tub. I wear flip flops but try telling a 3 year old they need to wear shoes inside... The check in was ok. Not that friendly. We only stayed one night as we were visit family in the area after a trip in Florida... for the price it was ok.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DetroitLWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, August 6, 2012
Dear DetroitLWhite,

I am sorry to hear you were not happy with your stay at our hotel. We do our best to meet the needs of our guests. I am sorry we fell short this time.

My Apologies,

Bill Farnham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
    173
    74
    45
    22
    16
See reviews for
116
62
21
95
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Hernando, Mississippi, United States
Level Contributor
7 reviews
Reviewed July 26, 2012

We had a fantastic experience at the Country Inn and Suites in Smyrna, GA. The staff was very accomodating and the rooms were very comfortable and clean. Easy access to area attractions. We stayed in the king guest room with our two children and had plenty of room. I would recommend this hotel to anyone!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, August 6, 2012
Dear Leah P,

We are excited that you had a fantastic time at our hotel. We are happy to hear that your family was comfortable enough in our rooms. Thank you for the reference and we look forward to seeing you again.

Sincerely,

Bill Farnham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamarac, Florida
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 19, 2012

Stayed here for the first time since it is right around the corner from relatives. Everyone was extremely helpful (especially Sheila at the front desk) and more then went out of their way to make our stay pleasant. There were lots of choices for breakfast and even though the hotel was busy there was always plenty of food and the area was clean. We will definitely stay again when visitng the area.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marpaul25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, August 6, 2012
Dear Marpaul25,

We enjoy reading comments stating that our guests enjoyed themselves at our hotel. We are glad you had a wonderful visit with your family and hope to see you again soon!

Thank you,

Bill Farnham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Hill, Florida, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 15, 2012

Our room with 2 double beds had lots of space and was extremely clean. The staff were all friendly and helpful. We loved the breakfast! There were lots of choices of food and it was well stocked. The entire hotel was clean. We saw people cleaning all the time. We were shocked at the amenities we got for the price we paid - free breakfast, evening snacks, free wifi, free parking, indoor pool, etc. We even got a Veteran's discount. I highly recommend staying here.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Connie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, August 6, 2012
Dear Connie R,

Thank you so much for you wonderful responce. We strive to meet the needs of all our guests and I glad to see we meet yours. We hope to see you again on your travels through Atlanta.


Sincerely,

Bill Farnham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 21, 2012

We stayed in a king bed suite for one night with our kids aged five and almost seven. After almost two weeks of sharing a room with our kids at a hotel, a beach house, or a relative's house, I can't tell you how excited we were when there was a *door* between our bed (king sized too) and the couch/sofa bed area. The boys fit well in the sofa bed. Linens were provided (didn't need to ask). Everything was clean. The person at the front desk, who was also from Ohio, was very friendly and helpful and checked in on us shortly after we hauled our stuff up to the room. The breakfast was nice--there was oatmeal, waffles, bacon, hash browns, etc. available. This was the best night's sleep I had in about ten days. We will definitely stay here again the next time we drive through. Thank you Country Inn and Suites!

Room Tip: We did hear the room above a bit but it wasn't bad. We were on the third floor.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emily R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, June 24, 2012
Dear Emily R,

Thank you for your review. We love to hear stories like yours from the guests that stay with us. I can truely appreciate your story, I did a week vacation with my kids and we all slept in the same rooms at my relatives homes. I could not wait to get back home and close my bedroom door.

We looking forward to helping you close that door in the future.

Thank you,

Bill Farnham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlefield, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 8, 2012

When in the Smyrna, GA Northeast of Atlanta area, spend your night here. The staff has very good customer service and management will greet you personally.The location is good for a quite stay yet easy axxess to major rt 285. Afternoon treats and a good breakfast make this a enjoyable business stop.

Room Tip: Pool is in door center hotel on bottom floor. Stay in rooms 2nd floor and up if you want quieter.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, May 9, 2012
Dear Michael H,

Thank you for yuor review. Were glad you enjoy our afternoon treats, I sneak a couple cookies myself when I walk thruough the lobby. We are looking into way of making our pool area as quiet as possible so it does not disturb guests on the 1st floor. Look forward to seeing you again!

Sincerely,

Bill Farnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 8, 2012

The staff was very helpful and extremely nice. The breakfast area was clean and organized neatly. They changed our linen on our bed without asking. The hotel is in a very nice and convenient area. The only thing I would change would be the money they hold on your card for the stay.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tynishajenell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISsmynra, General Manager at Country Inn & Suites By Carlson, Smyrna, responded to this review, May 9, 2012
Dear tynishajenell,

Thank you for posting the review. We're glad you enjoyed the stay at our hotel. We will certainly look into possibly changing the authorization amount policy. We look forward to seeing you on your next visit.

Sincerely,

Bill Farnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Smyrna

Property: Country Inn & Suites By Carlson, Smyrna
Address: 2175 Church Rd SE, Smyrna, GA 30080-7213
Phone Number:
Location: United States > Georgia > Smyrna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Smyrna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Smyrna 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Country Inn And Suites Smyrna
Country Inn & Suites Smyrna Hotel Smyrna

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