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Reviews (185)
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Reviewed July 3, 2017

Very nice place. Little pricy but nice. I will return to this location when I am in this area for sure. Never have stayed at a Best Western that didn't have waffles though. LOL Breakfast was good but missed the waffles. They also have glass plates and not paper goods. Awesome....

  • Stayed: June 2017, traveled on business
    • Value
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Review collected in partnership with Best Western
Thank Terry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this reviewResponded July 12, 2017

Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

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Reviewed June 22, 2017

Hortense (General Manager) makes this Best Western stand out among any competitor out there! I will always stay at this Best Western when traveling in the Atlanta area as long as she is there! She leads a great guest services team (Pamela @ Front Desk is AMAZING) & I recommend their property to anyone in the area. This property eludes a LUXURY customer service standard at a value cost.

  • Stayed: June 2017, traveled with family
    • Value
    • Location
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Review collected in partnership with Best Western
Thank C9457AXjamess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this reviewResponded July 12, 2017

Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2017

This hotel offered updated interior that was well cared for. Breakfast was provided but is not to be taken back to room. Room was kept clean and stocked by housekeeping daily. Very close to amenities such as Verizon Ampitheater, Northpount Mall and the 400. My favorite point was that it is in the parking lot of the Peachtree Diner. Though beds were a bit hard for my taste everything else was comfortable. I would difintely stay here again.

  • Stayed: May 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Kendra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this reviewResponded July 12, 2017

Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2017

This hotel might be okay for people without kids, depending on your tolerance for noise and a staff who obviously does not want to be there. However, for a family with a baby it was not a good choice.

First of all they advertised that they have cribs. They don't. They have play pens.

Also the walls are paper thin. So thin that we could hear our neighbors opening and closing their blinds! It was so noisy that my 8 month old was woken up during every nap and nighttime sleep. This is a kid who sleeps through dogs parking and trash trucks at 6 am. So. Stinking. Loud.

The staff was okay. There was one older Hispanic gentleman, who unfortunately I was never able to get the name of, who by far gave the best service. He always smiled and said hello and would hold doors open for guests. Everyone else you could tell didn't want to be there and were hoping that some freak miracle would happen and all the guests would go home so they could to.

Furthermore one of the guests were smoking in their room (this is a non-smoking hotel), both cigarettes and weed. I understand that this was not their fault. However, the staff could care less and didn't even apologize for the stench being created in the hall.

We chose this hotel because a special was running, and we were only in town for 5 days on business. Thank God we didn't pay full price, otherwise we really would have been mad. Honestly we couldn't wait to get out of there.

  • Stayed: May 2017, traveled on business
    • Value
    • Location
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Review collected in partnership with Best Western
1  Thank B3348IFlaurenr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this reviewResponded May 18, 2017

Thank you B3348IFlaurenr for taking out time to share your experience with us. We are very disappointed to know that you were not able to enjoy our facility and the accommodations provided. We are also very sorry to hear that you found our walls very thin and were disturbed by other hotel guests . We do offer a crib as a courtesy for families travelling with kids or babies and it is first come first serve, unfortunately the crib was occupied by another guest during your stay and we only had a playpen available as a back up.
As you mentioned in the survey we are a entirely non smoking hotel but as a semi public business we do get guests who don't adhere to the policies and go overboard on the rules, again since we missed the opportunity earlier, on behalf of my entire team we would like to sincerely apologize for that. Our rates are based on demand in the market and change every week if not everyday, we are glad to know that you were able to take advantage of a 5 day promotion that we were offering.
Again, we would like to thank you for sharing your experience with our team as that helps us improve our customer service.

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Reviewed May 8, 2017

My complaints are noise and breakfast. The breakfast just isn't very good. It's the usual pancakes, eggs, sauge links grits oatmeal,etc.
my main complaint is noise. The meeting room
Was rented out for a party that had loud music. Apparently our room was right over the meeting room. Our walls were vibrating. This went on until midnight. I did call the desk and was told sorry that it wouldn't stop until midnight. We had to be up early for an event one of my kids were in and therefore didn't get much sleep. I think the people attending the party should have been placed near and over the party room and others on the other end of the hotel.
Other than that the rooms are clean. Nice inside. Can walk to a few restaurants

  • Stayed: May 2017, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western
1  Thank Q7922WJsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this reviewResponded May 9, 2017

Thank you Q7922WJsue for sharing your feedback with us. We would like to thank you for your compliments and would like to sincerely apologize for the noise issue and the breakfast.
We do have to follow a standard by Best Western corporate as far as the menu items are concerned, every now and then we will change the variety of it.
We are very sorry for the noise issue and will definitely address this with our front desk and sales team to ensure this doesn't happen again in the future.

We hope this won't leave a negative impact on you and we will see you again soon.

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