I stayed at the Roswell Suites for a small trip. The maintenance staff woke us up at 9:00 a.m. with banging, hammering, and loud talking right outside of our room on the first floor. I called and spoke to someone at the front desk about the issue named Hortence. She said she would tell the workers to quiet down, which would not help since we were already awake. Then I spoke to the manager on duty, whose name is Rajive. He only offered to do the same thing and said that I was still responsible for the payment of the room since they started the maintenance at 9:00 a.m. which is "business hours." I reminded him that a hotel is supposed to service travelers and accommodate their needs, especially with sleep. He stated that they "only" get business travelers and would accommodate those by starting their work at 9:00 a.m., regular work hours. He was completely unapologetic and I was absolutely disgusted. When I asked to speak to the next above him, he then told me he was the OWNER, and there was no one else. I was completely disgusted and have never experienced anything like this before at any place. Learn how to run your hotel properly. Look at a different hotel with better customer service. Unless everything goes right at this place, they won't do anything to help you. That is something I can guarantee just based on the interaction I had with the manager/"owner".
- Official Description (provided by the hotel):
- Find a home away from home at this newly renovated Best Western Plus(R) Roswell/Alpharetta hotel near Atlanta, Georgia. The newly renovated Best Western Plus(R) Roswell/Alpharetta hotel is located in the heart of historic Roswell-a beautiful city with a family friendly atmosphere. Guests to this hotel will find all the comforts of home at their disposal- including a complimentary full hot home-made waffle breakfast offered daily and free coffee in the lobby. After a busy day at work, guests can enjoy a dip in the outdoor pool or hot tub. An exercise facility is available on-site as well. Guest rooms at this hotel are comfortably equipped with high-speed Internet access, cable television with HBO(R), coffee/tea maker and iron/ironing board. The friendly and well-trained staff at this Georgia hotel is ready to implement special events. Meeting and banquet facilities are well-suited for weddings or large group meetings. Business travelers will appreciate our hotel's close proximity to corporate locations such as Kimberly-Clark(R), Siemens, Johnson Controls and Witness Systems. Our hotel is also situated near shopping, theaters, cinemas, parks, and several restaurants. Families can enjoy the nearby Storytelling Festival and arts show. ... more less
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- Also Known As:
- Best Western Roswell Hotel Roswell
- Roswell Best Western