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“Just okay” 3 of 5 bubbles
Review of Holiday Inn Atlanta/Roswell

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Holiday Inn Atlanta/Roswell
Ranked #5 of 11 Hotels in Roswell
TN
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Just okay”
3 of 5 bubbles Reviewed September 4, 2012

The hotel has a nice location, right off the main road from the highway. The rooms were decent, and it felt clean. The only negative aspect was the service. I interacted with two different front desk staff members. With the first one, we had a rather long, circuitous, confusing discussion about the breakfast charges, and the second staff member, while pleasant, didn't bring up the right size towels I'd requested. My friend, upon checking us into the hotel, also said that a front desk staff person unprofessionally complained to her about another guest's question. In addition, the breakfast selection was very poor. Stay for the location, but don't expect much else.

  • Stayed September 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank busyslicklizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Atlanta/Roswell, responded to this review, September 28, 2012
Dear busyslicklizzy,

Thank you for taking the time to review our property. I am pleased that you liked our hotel location. However, I am sorry to hear you received service that was less than satisfactory. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for any shortcomings you may have experienced. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
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    10
    3
See reviews for
27
12
5
46
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 30, 2012

this was like the best place ever!! stayed here for a friends wedding, could not get over how nice the rooms were! definetely not what i expected and the lady at the front desk at night was super nice! breakfast was really good and the front desk lady said "no problem" when i needed to leave later than the normal check out time! i will definetely be coming back next time i am in the area!

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ro3jsa8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Joseph, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed July 11, 2012

We stayed at this location recently, we had reserved for 4 nights however 1 night and we had to leave. Our teenagers swam and then took shower prior to going out in the evening. When we asked for more towels, they questioned why we needed more towels. Then we received 2 free breakfast buffets however the other 2 for our teenage daughters were $10 a piece, and the food was not that wonderful! We left after one night due to the rudeness of the staff and having to beg for more clean towels. Very disappointed with the service.

  • Stayed July 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank RNfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Atlanta/Roswell, responded to this review, July 28, 2012
Dear RNfamily,

Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 10, 2012

it was one of the nices hotels iv ever stayed at and its everything you need such as breakfeast a microwave and fridge and nice,soft,quiet room. if you stay here you will love it.

Room Tip: very nice hotel.
See more room tips
  • Stayed September 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Tanner R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed May 7, 2012

We previously stayed at the nearby Best Western but remembered that this location had been renovated within the past few years and decided to try it out. We found the room to be very clean and comfortable. Our room over the lobby area was very spacious. We had a walk-in shower and micro fridge/microwave in our room.
We love to stay in this area when visiting Atlanta for the ease of getting onto GA 400 and the nearby shopping and restaurants. Plus the room rates are affordable and there are no problems with parking the car. We will likely stay at this location again when we return to Atlanta.

Stayed May 2012, traveled with family
Helpful?
2 Thank Vicki2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwardsville, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 21, 2012

This was my first night at staying at this hotel, and it was the greatest experience I have ever had. The front desk was clean, tidy and well kept and the service was excellent. And I highly enjoyed the snack they gave me upon arrival. It made me feel like a home away from home. The breakfast in the morning was amazing, and it made me feel like I was having a home cooked meal. The rooms were nice and clean. The bed was comfy, and easy to sleep on. Everything was perfect and I definitely plan on staying there again.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIroswell, Director of Sales at Holiday Inn Atlanta/Roswell, responded to this review, April 5, 2012
Thank you so much for your sweet review. We all are very appreciative of the time you took to write about your wonderful experience with us and share it with your TripAdvisor friends. We always greet our Guest with a smile and try to make them feel home.
If there is anything that you need please don't hesitate to contact us.

We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wall Township, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 14, 2012

I have been staying at this property on and off for about 3 years. I've never had a bad experience. It's clean, housekeeping is very good. Bed is comfortable and it's always been pretty quiet even when the hotel is full. Front desk staff have always been friendly and accommodating. I will continue to stay at this property on my business trips to the Roswell area.

  • Stayed February 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sally T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIroswell, Director of Sales at Holiday Inn Atlanta/Roswell, responded to this review, April 5, 2012
Thank you so much for taking out the time to review us. We want you to know that all of our Staff here at the Holiday Inn is very appreciative of your review. It encourages our Team spirit. Our front Desk Agents love their guest and love to make them comfortable.

We would love to have you back and keep having pleasant and good experience to share with your friends and family. We want you to feel as if you are home. If there is anything that you ever need, please don't hesitate to contact us.

We look forward to your next stay with us soon:)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Atlanta/Roswell

Property: Holiday Inn Atlanta/Roswell
Address: 909 Holcomb Bridge Rd, Roswell, GA 30076-1905
Phone Number:
Location: United States > Georgia > Roswell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Roswell
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Atlanta/Roswell 3*
Number of rooms: 102
Official Description (provided by the hotel):
The only Holiday Inn Atlanta Roswell Hotel is the newest full-service hotel located in the heart of Historic Roswell, Georgia,on the border of Alpharetta and minutes north of downtown Atlanta where Kids Stay & Eat Free. Our new hotel meeting facilities are a perfect environment for meetings, family reunions and weddings. All of our guest rooms include free wireless high-speed Internet access as well as free wireless in our common areas. It's an easy drive to all points of Atlanta including Hartsfield-Jackson Atlanta International Airport (ATL), Peachtree DeKalb Airport (PDK) and the Perimeter and Buckhead business and entertainment districts. We are also only minutes from the North Springs MARTA train station and North Fulton Regional Hospital. Nearby attractions include: Verizon Wireless Amphitheatre at Encore Park, Smith Plantation, Bulloch Hall, Georgia Aquarium and Coca-Cola. The Holiday Inn Atlanta Roswell Hotel is located near Kimberly-Clark, UPS, Johnson Controls, GM and BMW. We are looking forward to welcoming you at the newest hotel in the Historic Roswell District, the Holiday Inn Atlanta Roswell Hotel. ... more   less 
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Also Known As:
Holiday Inn Atlanta Roswell Hotel Roswell
Holiday Inn Roswell
Roswell Holiday Inn

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