This review is of the Outback Steakhouse in Rome, GA. I have eaten here at least 10 times over the past few years and to me the service has gone downhill. I ordered by way of Curb Side Takeaway and several things happened during my most recent visit in Mid November of 2013 that I wanted to point out and complain about. (The short version so you don’t have to read my story unless you are bored is: Long wait time on the phone, feel being cheated with my survey coupon, server trying to not give me my new receipt with new survey on it, Forgetting my beverage I ordered, and server not giving me plastic ware when I am clearly a traveler and ordering it to go.) Anyways, I’ve been biting my tongue over the last few visits, but this last one hit one too many issues that needed to be voiced. First when I called to place my order I was on hold over 5 minutes. The lady that answered the phone put me on hold to pass me to the person doing the to go orders and they didn’t answer and this happened two cycles getting passed back to her and to the to go area until I think the manager or assistant manager answered the phone (he said he was there for 15 years) so I’m thinking it was a manager of some sort. During the ordering process I had a survey coupon that many other Outback’s honor in either substituting completely or allowing one to pay the difference for a different appetizer other than the onion for us non onion eaters. Well this fellow gave me a whole different option which was I could order a half order of the other appetizers which in the case I was wanting the grilled shrimp so I traded my survey coupon receipt for 4 shrimp. This was upsetting as I was thinking 4 shrimp is not worth it, but then again I hate onions, so I felt I had no choice and was craving the shrimp. Those were some expensive shrimp too if you would take the value of a Bloomin onion compared to my 4 undercooked shrimp. Then I got to the restaurant and the server came out and noticed my new receipt had another survey on it and I was thinking YAY another survey and coupon! Well the server said he’d be back with my new total after taking the free 4 shrimp off my original total and would be discarding that receipt since it wasn’t going to reflect the true total, which was understandable. Then he returned again with the corrected copy and I saw the new receipt had a survey too and gave him my credit card and before I could say I wanted that receipt he was back inside. When he returned he only gave me the credit card receipt and kept the other one with the survey on it and was beginning to think this was the norm and they are purposely throwing away the surveys because either they don’t like honoring them or they don’t want anyone to give an opinion of the subpar service and practices of this particular Outback. I told the server I wanted the receipt and he told me he had thrown it away and I told him I wanted it and please go and get it as I was expecting the itemized bill back as well. After he did this I was about to pull out when I noticed he forgot my drink I ordered. So flagged him down to get me that and then was finally on my way only to find out when I got to my hotel later on that they did not give me any plastic wear to eat with. I guess I’m just going to have to eat it with my fingers like they do in the Outback! Nothing like eating steak, lobster, shrimp, and a sweet potato without utensils, but luckily my hotel had some alternatives which got me out of this potential jam. Thanks Outback! I don’t think I’ll be returning to this Outback anytime soon, due to these events, but overall the food was fair and at a decent price, but service and policies here need changing quickly.
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