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“Very Comfy Rooms, need more staff at front desk”

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Holiday Inn Express & Suites Rome-East
Ranked #4 of 20 Hotels in Rome
Certificate of Excellence
Reviewed February 23, 2014

This was a drop in visit with local family. It took 10 minutes to get waited on at the front desk. I was never acknowledged while he was on the phone.And I was the only customer in the lobby. I was getting very close to going next door to County Inn and Suites to see if their level of service was better. I asked for a room with a jetted tub, but they didn't have any rooms with these. Overall, the room was good and comfy, breakfast was typical hotel fare. Parking lot was flooded - a water main break I guess.

Room Tip: Get on the back side of the hotel to minimize road noise.
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  • Stayed: February 2014, traveled with family
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1  Thank Elvis4vr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, Manager at Holiday Inn Express & Suites Rome-East, responded to this reviewResponded February 26, 2014

Thank you for give us the oppurtunity to learn from your feedback. I apologize for the service you received upon check in. That is not the way we like to welcome our guests and we have addressed the issue with our front desk staff. I am pleased to hear that the rest of your stay was pleasant and we hope to see you again.

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162 - 168 of 220 reviews

Reviewed November 20, 2013

Very clean and comfortable place to stay. Service was excellent. I would definitely stay here again if I was ever in the area. Only complaint and this has nothing to do with hotel. You cannot walk/run because it is located on a highway. You must drive to go anywhere.

Stayed: November 2013, traveled with family
1  Thank Naptown2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Holiday Inn Express & Suites Rome-East, responded to this reviewResponded November 25, 2013

We are happy that you enjoyed your stay at the Holiday Inn Express Rome, GA and for your nice review. We welcome your return and hope to see you soon.

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Reviewed October 27, 2013

This is a really nice Holiday Inn Express located on the main drag as you enter Roe from Atlanta. It was very clean and it appeared to be in a very safe neighborhood. My room was clean, quite and the heating system worked great. I recommend this hotel and would have no reservations coming back again. There's a Waffle House next door if you want a more hearty breakfast.

Room Tip: Always ask for a room away from the elevators.
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  • Stayed: October 2013, traveled on business
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Thank Jmesis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Holiday Inn Express & Suites Rome-East, responded to this reviewResponded October 30, 2013

Thank you so much for taking the time to fill out this wonderful review on our hotel. We're happy to hear that you had a really nice stay with us and that we provided you with the same consistency that you experience with the other Holiday Inn Express hotels. We hope that you will remember us and come back to stay at the Holiday Inn Express Rome, GA.

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Reviewed October 11, 2013

Enjoyed our stay at this hotel. Good value. Very nice staff who gave us a snack bag when we arrived. Rooms were very clean and comfortable. Location well outside of town leaves a bit to be desired but that is where all but one decent hotel in Rome are.

  • Stayed: October 2013, traveled with family
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Thank bjbrodrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, Front Office Manager at Holiday Inn Express & Suites Rome-East, responded to this reviewResponded October 18, 2013

Thank you for choosing the Holiday Inn Express Rome, GA for your recent stay and for your review. We look forward to an opportunity to welcome you and your family back at our hotel.

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Reviewed October 2, 2013

We stayed there on family trip to visit a college in area. Nice staff and location was easy to find. Breakfast was merely adequate. Make sure you ask for outside room. We would stay there again because of the staff. Friendly and very helpful.

  • Stayed: September 2013, traveled with family
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Thank Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, Front Office Manager at Holiday Inn Express & Suites Rome-East, responded to this reviewResponded October 11, 2013

Thank you for taking the time to review the Holiday Inn Express Rome, GA. We really hope you enjoyed Rome, GA while touring the local colleges. We look forward to seeing you and your family in the near future.

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Reviewed September 9, 2013

My friends and I stayed at the Holiday Inn Express after a day of touring North Georgia. The hotel room was very clean and nicely decorated. The front desk staff was very hospitable. Breakfast was good. It was a very good choice and met all of our needs.

  • Stayed: September 2013, traveled with friends
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Thank simo640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Holiday Inn Express & Suites Rome-East, responded to this reviewResponded September 10, 2013

It is a real joy to read such a wonderful review about our Holiday Inn Express & Suites hotel in Rome, GA. I am glad everything was to your liking and that we were able to meet all of your needs. We hope to see you and your friends again soon.

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Reviewed September 1, 2013

We stayed at this location one night for a quick family related trip to the area. The Hotel is perfectly serviceable, if somewhat utilitarian. The location is nothing special and the rooms are average, perhaps even slightly overpriced but it was one of the better options in the area none the less. I found the little sign in the bathroom listing prices for towels, wash cloths, etc... particularly amusing for obvious reasons... The staff were all friendly and professional so that is definitely a mark in its favor.

  • Stayed: June 2013, traveled with family
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1  Thank Timothy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Holiday Inn Express & Suites Rome-East, responded to this reviewResponded September 6, 2013

We apprieciate you taking the time to review the Holiday Inn Express Rome, GA. We welcome you and your family back for any future visits. Our staff takes great pride in what they do and I will be sure to let them know of your nice comments.

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Additional Information about Holiday Inn Express & Suites Rome-East

Address: 35 Hobson Way, Rome, GA 30161-7204
Phone Number:
Location: United States > Georgia > Rome
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 20 Hotels in Rome
Price Range: $108 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Rome-East 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the New Holiday Inn Express Hotel & Suites Rome-East. Conveniently located in the town of Rome, Georgia, and nestled in the foothills of the Appalachian Mountains, the new Holiday Inn Express & Suites in Rome, GA is perfect for both business and leisure travelers.Families will enjoy staying at our Rome, Georgia, hotel as they experience everything this picturesque city has to offer. Nearby historic downtown Rome is surrounded by three rivers and boasts beautiful Victorian buildings. Other Rome attractions include the Rome Area History Museum, Veteran's Plaza and area shopping. During the summer, you can watch the Rome Braves play baseball at the nearby State Mutual Stadium. Shorter College and Berry College are also convenient to our Rome accommodations.With convenient access to local businesses such as Bekaert Steel, Zartic, Pirelli Tire, F & P Georgia, Suzuki Mfg and VT Industries, our Rome, Georgia hotel is ideal for business travelers who plan to visit Rome. The nearby Stonebridge golf course offers a challenge when you want to combine business with a round of golf.During your stay at our new hotel in Rome, GA, be sure to enjoy a swim in the outdoor pool, work out in the fitness center or surf the web with free high-speed Internet access. You can start each day with the free hot breakfast bar featuring our signature cinnamon rolls. Check out our great Rome, Georgia hotel deals, and book your stay with us today. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Rome-East
Holiday Inn Express & Suites Rome-East Hotel Rome

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