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“lovely hotel”

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Best Western Plus Reading Moat House Hotel
Ranked #1 of 1 Hotels in Sindlesham
Peterborough, United Kingdom
Level Contributor
269 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“lovely hotel”
Reviewed November 3, 2013

Stayed a couple of nights and received a warm welcome from reception, and allocated a room on the 3rd floor which was clean, warm and well equipped. We had dinner and can recommend the food, we ate from a menu which was 2 courses including a glass of wine for £29.99 for 2, which was a bargain. Sharief, our waiter, was very polite, attentive, friendly and had time for a chat, and made our evening with his professionalism. Breakfast was fine, the porridge was perfect. If we are in the area again we would certainly stay here. Thank you

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bazjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this review, November 6, 2013
bazjs

Thank you for taking the time a post a review of your lastest stay at the hotel. It was very pleasing to read the very positive comments regarding both dinner and breakfast. I have personally thanked Sharief for his hard work in making your stay such an enjoyable one.

Best Regards

Niall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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726 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Newcastle upon Tyne, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 1, 2013

Hi,
My room was dirty and dusty.
The bath mat was full of hair. I couldnt take my second shower as during the second one, I noticed the hair and thought the bathroom is not hygenic.
The tea cup in the restaurant was broken but still placed onto the table.
Rooms fully carpeted.
Very friendly staff though.
I believe that the Management does not care about the physical conditions as they enjoy being the only chain hotel in the neighbourhood.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MerveY232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this review, November 6, 2013
MerveY232

Very disappointing to read that there were aspects of your stay that fell short of your expectations. Please except my personal apologies for any shortcoming that detracted from the service of the team during your stay. Given the location of other Best Western properties in Reading and the surrounding area we are not in the position of taking matters for granted, and will continue to work hard to improve on the facilities offered.

Best Regards

Niall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, England, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 29, 2013

Not our first stay at a Best Western but definitely the best we have stayed at.
Excellent accommodation and facilities at a very good price.
From the friendly and helpful reception staff to the restaurant and bar manager Jorge who was very helpful getting us food not on the menu and giving us the friendly banter back that we were putting his way ;-)
The £30 ish starter and main course with a glass of wine for two was excellent.
I was with a party of 3 couples staying there for 2 nights and all were very impressed.
Thank you all.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicholas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this review, November 6, 2013
Nicholas P

Very pleasing to read that all your party were impressed with the facilities and value offered by the hotel. Thank you for your kind comments regarding the personal service provided by Jorge. It is always good to be favourably compared to other hotels and I trust that we will be able to welcome you back in the near future.

Best Regards

Niall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Wales, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 28, 2013

My Wife and I stopped over on a Saturday whilst at a Wedding Party near by. We had a discount price though a website which meant the room was half price basically. The Hotel is very clean and offers a very comfortable nights sleep. We had a pretty standard room and whilst it was a little dated, the King Size bed was comfortable and it had plenty of space and a bath in the en-suite. The hotel seemed to have fairly good facilities and the staff seemd helpful and attentive.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this review, November 6, 2013
Jeff R

Thank you for taking the time to post a review onTripadvisor regarding your recent stay at the hotel. Delighted to read your positive comments about the team and the cleansiness of the hotel. These have been forwarded on to the team members and we hope to have the opportunity to welcome you back.

Best Regards

Niall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleet, United Kingdom
1 review
Reviewed October 28, 2013

Staff was really friendly and helpful! We were welcomed with the smile and they were always willing to help with any query we had. We took our little dog with us and we found two dog bowls in the room, one with the water and second one with filled with the dog treats. It was a nice surprise! I would recommend the hotel to our friends and family.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this review, November 6, 2013
D M

Thank you very much for your kind feedback, and I am very pleased that you had such an enjoyable visit to the Reading Moat House. We are pleased to be a pet friendly hotel and welcome them in areas of the hotel such as the Poacher Pub.
Your comments regarding our hotel, service, facilities and friendly staff have been shared amongst the whole team and we look forward to welcoming both you and your family to the hotel in the future.

Best Regards

Niall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
Reviewed October 23, 2013

I stayed here for 1 night. Was expensive. Rooms were ok. Furnishings were a bit outdated. The radiator made noise all night. I could hear some water being flushed through pipes somewhere as well.

Staff were friendly.

Restaurant was a big let down. - Ordered some warm bread. Couldn't bite through them. Was so hard. Risotto was less than edible.
Also the clock in the room was 10 minutes behind. Good I checked my phone or else I would have missed an important meeting.

Not what I expected from a Best Western. Needs improvement.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank londumpster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorchester, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 22, 2013

This excellent country hotel was extremely convenient for a rather special engagement at Windsor Castle.

The welcome was very good, room first class and the special offer dinner extremely good value.
The kitchens coped very well with a full dining room and a large wedding. The restaurant manager was most attentive which was very pleasing in view of the busy evening.

Breakfast on both mornings was marginally spoilt by over dried up bacon but every other dish was very good.

Our room (No 211) was diagonally as far from the banqueting suite (where the wedding junket was happening) as possible - it was very quiet. It overlooked the mill stream through the trees. Very peaceful.

All staff that we met were quite delightful and willing to help.

A truly good value weekend, especially as we were able to pre-pay using our Tesco Reward Vouchers!!

Room Tip: Rooms on South East side are very quiet.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kiribati1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Reading Moat House Hotel

Property: Best Western Plus Reading Moat House Hotel
Address: Mill Lane, Sindlesham, Wokingham RG41 5DF, England
Location: United Kingdom > England > Berkshire > Wokingham > Sindlesham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sindlesham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Reading Moat House Hotel 4*
Number of rooms: 129
Reservation Options:
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Also Known As:
Best Western Reading Moat House Hotel Wokingham
Best Western Wokingham
Wokingham Best Western

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