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“Super Nice and Helpful Staff”

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BEST WESTERN PLUS Richmond Hill Inn
Ranked #1 of 11 Hotels in Richmond Hill
Certificate of Excellence
GreenLeadersBronze level
Knoxville, Tennessee
Level Contributor
270 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Super Nice and Helpful Staff”
4 of 5 bubbles Reviewed June 23, 2014

Good location on I-95. The hotel clean and comfy. The hotel staff was very nice and professional. Couple issues with Billing and the first room however the lady at the front desk handled the concerns very quickly. Standard hot breakfast. Good for an overnight.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wade c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, June 24, 2014
Dear Wade C,

Thank you for taking the time to write a review about our hotel and your most recent stay here with us. We take pride in out hotel and our wonderful staff, and what they bring to the table. Our staff truly enjoy what they do and are pleased that they make a difference. I'm pleased to hear the issues you experienced were handled quickly and correctly. Thank you again for sharing your experience and we hope to see you again the next time you are visiting the area.

At your service,
The team at
Best Western Plus, Richmond Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,234 reviews from our community

Traveler rating
    779
    303
    88
    30
    34
See reviews for
484
468
59
92
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Charlotte, North Carolina, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 23, 2014 via mobile

Clean, comfortable, friendly and convenient describes this one night stay. I haven't stayed w BW in a long time and this visit was a sign of good changes for the chain. Breakfast was good but I was looking for more fruit and oatmeal and didn't find it. Besides that, Good job!

Stayed June 2014, traveled with family
Helpful?
Thank Josh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, June 24, 2014
Dear Josh D,

Thank you for taking the time to write a review about our hotel with such positive feedback! I have shared your comments with the staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in the area.

Kind regards,
The team at
Best Western Plus Richmond Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Hill, Florida
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 22, 2014

Courteous, professional staff. Comfortable, clean rooms. Breakfast with fresh pancakes instead of make your own waffles. 24 hour coffee bar - only drawback to that is powdered creamer instead of half & half.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank JoeDiPTeriDiP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, June 24, 2014
Dear JoeDiPTeriDiP,

Comfort, cleanliness and customer service, have to be the three mos important things when traveling and we'd like to thank you for noticing we provide them all. It is so wonderful to hear when a guest is happy and have enjoyed their stay. We are pleased to hear you enjoyed the make your own pancake as well as the 24 hour coffee bar. I will share your comments with the team and we look forward to serving you again the next time you are in the area.

Thank you,
The management team at
Best Western Plus Richmond Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
1 review
3 of 5 bubbles Reviewed June 21, 2014

Our primary reason for staying in this hotel was to let our grandson swim in an indoor heated pool as advertised. Long drive that day and he was really looking forward to swimming. The room where the pool was located was 63 degrees. The water was about the same temperature. No one was swimming!! Big disappointment! Everything else was sufficient. Be prepared for LOTS of dogs. Not something we enjoy but they do say dog friendly

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, June 24, 2014
Dear Jan H,

Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit to our property I have shared your feedback with our entire team to ensure we handle these types of situations differently in the future. We are sorry to hear that the 83* indoor pool was not to your liking and hope you were able to enjoy our evening nachos while here.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior customer service and accommodations on your next visit to the area.

Warm regards,
The team at
Best Western Plus, Richmond Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brunswick, GA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

Thoroughly enjoyed our stayed at Best Western Richmond Hill Inn. From the moment we arrived, we were well pleased with the staff and accommodations at this Inn. Although it was late night, the desk clerk was pleasant and attentive and made us really feel welcomed.

The housekeeping staff had done an excellent job with our room - and we felt appreciated and comfortable. Prior to checkout the next morning, we encountered several members of the housekeeping staff; they were friendly, professional, and very pleasant to all of the guests in the corridor.

On my future trips through GA, THIS is the hotel that I'll be looking forward to staying in.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FLgirl51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, June 17, 2014
Dear FLgirl51,

Thank you for taking the time to write a review about your recent visit with us.

We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guest. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be even more enjoyable then the previous one.

Thank you,
The team at
Best Western Plus Richmond Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Gorda, Florida
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 16, 2014 via mobile

We stayed here last night on our way back to nc from Florida. The room was super clean and staff were very helpful and patient with us. My only critic was about the business center it didn't have a scanner but the staff happily faxed the documents we needed to get back to Florida and provided us with the confirmations. Thanks again best western staff.

Stayed June 2014, traveled as a couple
Helpful?
Thank Julie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, June 17, 2014
Dear Julie Z,

Thank you for taking the time to write a review about your recent visit with us.

We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide the most unforgettable experience for our guest. Thank you again and we look forward to serving you again soon!

At your service,
The team at
Best Western Plus Richmond Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed June 15, 2014 via mobile

Stayed here for a quick night on way home to FL from TN. We arrived very late at night and very tired. Front desk manager that checked us in was very pleasant. Room was nice, clean, and plenty of space.
We had the complimentary breakfast the next morning and it was very good. Lots to choose from and good quality.
Overall good, quick stay.

Stayed June 2014, traveled with family
Helpful?
Thank FLCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, June 17, 2014
Dear FLCouple,

Thank you for taking the time to write a review about our hotel with such positive feedback! I have shared your comments with the staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind regards,
The team at
Best Western Plus, Richmond Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Richmond Hill Inn

Property: BEST WESTERN PLUS Richmond Hill Inn
Address: 4564 US Highway 17, I-95 & Exit 87, Richmond Hill, GA 31324-3308
Phone Number:
Location: United States > Georgia > Georgia Coast > Richmond Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Richmond Hill
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Hill Inn 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
This is a Southern gem property! Savannah South at I-95 exit 87. Our heated saltwater-mineral indoor pool and spa are open until 12:00 a.m.! Start your morning with our free deluxe hot breakfast including sausage, two types of eggs, biscuits, make your own Belgian waffles, French toast, six different cereals, yogurt, fresh fruits, sugar free syrup and much more, over 25 items in all. Paula Dean has even been to our hotel!!! ... more   less 
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Also Known As:
Best Western Plus Richmond Hill - Savannah South Hotel Richmond Hill
Best Western Richmond Hill
Richmond Hill Best Western

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