We are stone cold Sleep Inn fans, so let me tell you how upset I was after this last night's stay.
We made a poor hotel choice earlier to save money, and opted out quickly to run to our beloved Sleep Inn. We called Karen a lovely front desk employee who assured us there was room to run over after our harrowing experience. We had a wonderful night and Karen provided up to date information on the area's best hotels. We were glad to be home!
In the morning we went to check out, and there was some discrepancies to say the least. First of all we were told that we were only charged for one dog and and should have been charged for two. Imagine, like we lied about how many pets we had as we WALKED through the front door. Apparently the "Manager" or the owners wife crept around looking to ensure every last dime was being charged and made note on our bill despite what we were orginally charged. We didn't ask for any fringe benefits.
Then I was handed a bill that had a two night stay. I was confused and stated this was not my bill. The new employee Angel, was very sweet and helpful, but went to the back to ask the owner about the issue. The owner, speaking very little English, came out and asked me what room I stayed in. I told him 233, but explained this is not my bill and I am being charged for two nghts. He stated, "You were in 233? This is your bill."
Then he proceeded to tell me I made a third party reservation. I explained that I only frequent this Choice Hotel website and assured him my name is ALWAYS on the bill.
"No, this is your bill. You stayed two nights," he retorted.
"I did not stay two nights!" I explained. I even began to show him my previous night's stay at another hotel.
He didn't care. "This is your room, you stayed two nights, you must go to website and clear up."
He wouldn't give me my itemized bill, stating I would have to take it up with the third party website. How awful! Then he just waved me off like some flea he was brushing off his desk.
He was rude arrogant, and spoke broken English not caring that my card was being charged for a stay with a man's name I didn't even know. Clearly, these individuals should not be running a hotel. Public Relations are a must in this type of hospitaltity business. Getting a client in on a price of enticement and then deciding to pull the plug is clearly unconsitutional. I will never stay here again. I've never been treated like this by ANY Sleep Inn.
After several calls back, they found THEIR ERROR. Can you imagine? Treating a customer this way? Don't go here unless you you can speak Indian. Maybe you would have an easier time explaining.
- Official Description (provided by the hotel):
- The Sleep Inn(R) hotel is conveniently located off Interstate 95 literally a few minutes drive from area attractions like the Historic City of Savannah, Georgia Ports, Effingham County, Savannah State College and SCAD. The Savannah/Hiltonhead International Airport is six miles from this Port Wentworth hotel. ... more less
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- Also Known As:
- Port Wentworth Sleep Inn
- Sleep Inn Port Wentworth