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“BEWARE! Check Your Bill”

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Sleep Inn I 95 North Savannah
Ranked #8 of 12 Hotels in Port Wentworth
Ormond Beach, Florida
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“BEWARE! Check Your Bill”
Reviewed July 29, 2012

We are stone cold Sleep Inn fans, so let me tell you how upset I was after this last night's stay.

We made a poor hotel choice earlier to save money, and opted out quickly to run to our beloved Sleep Inn. We called Karen a lovely front desk employee who assured us there was room to run over after our harrowing experience. We had a wonderful night and Karen provided up to date information on the area's best hotels. We were glad to be home!

In the morning we went to check out, and there was some discrepancies to say the least. First of all we were told that we were only charged for one dog and and should have been charged for two. Imagine, like we lied about how many pets we had as we WALKED through the front door. Apparently the "Manager" or the owners wife crept around looking to ensure every last dime was being charged and made note on our bill despite what we were orginally charged. We didn't ask for any fringe benefits.

Then I was handed a bill that had a two night stay. I was confused and stated this was not my bill. The new employee Angel, was very sweet and helpful, but went to the back to ask the owner about the issue. The owner, speaking very little English, came out and asked me what room I stayed in. I told him 233, but explained this is not my bill and I am being charged for two nghts. He stated, "You were in 233? This is your bill."

Then he proceeded to tell me I made a third party reservation. I explained that I only frequent this Choice Hotel website and assured him my name is ALWAYS on the bill.

"No, this is your bill. You stayed two nights," he retorted.

"I did not stay two nights!" I explained. I even began to show him my previous night's stay at another hotel.

He didn't care. "This is your room, you stayed two nights, you must go to website and clear up."

He wouldn't give me my itemized bill, stating I would have to take it up with the third party website. How awful! Then he just waved me off like some flea he was brushing off his desk.

He was rude arrogant, and spoke broken English not caring that my card was being charged for a stay with a man's name I didn't even know. Clearly, these individuals should not be running a hotel. Public Relations are a must in this type of hospitaltity business. Getting a client in on a price of enticement and then deciding to pull the plug is clearly unconsitutional. I will never stay here again. I've never been treated like this by ANY Sleep Inn.

After several calls back, they found THEIR ERROR. Can you imagine? Treating a customer this way? Don't go here unless you you can speak Indian. Maybe you would have an easier time explaining.

Room Tip: Don't go on the second floor. We had taken the dolly out to the car, unloaded all our stuff and...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank bourbour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 22, 2012

We arrived at the hotel on friday and were greeted by a friendly staff member. The hotel was under construction but that didnt affect our stay at all. The hotel was clean and quite and the same went for our room. The hotel was also pet friendly but I didnt hear any barking. the hotel was great for the price but was about 15-20 from savannah

  • Stayed July 2012
    • Location
    • Cleanliness
Helpful?
2 Thank Knightgirl1391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fountain Hills, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 11, 2012

This hotel was terrible! When I arrived, the employees were taking a smoke break in front of the hotel. The room I stayed in was too small, so I had to move the chair around just so I could walk around the room. The bathroom door was difficult and could not lock. The TV was in low quality. The ironing board would not open completely. There were also cockroaches in the room. The decor of the room was VERY old. It's not the 70's anymore!!! The sheets looked like someone burned a cigarette through it, was itchy, and also smelled. The breakfast was disgusting. The muffins and bagels looked like they had been there a while. I ended up eating at a waffle house down the street. All in all, I would have given this hotel 0 out of five.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Port Wentworth hotels

Bedford, Texas
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 6, 2012

This hotel taught me a lesson: make sure there's an elevator before you book a stay. Because we are seniors and cannot haul our luggage up stairs, our personal preference is a room to which we can back up our car and unload our luggage. This hotel has no elevator and all the rooms open onto a central hall. When we checked in (King room), we were assigned to the second floor. When I realized there was no elevator, I knew we were in big trouble. I asked if we could be reassigned to a first floor room. The desk clerk said she did not have a King available on the first floor. The only room she had was a Queen with no refrigerator. Being past the cancellation deadline, we accepted it not realizing it was next to the laundry. Between the laundry running during the night and whatever was going on in the room overhead, we didn't get much sleep. The room was so small, we had to move the chair around to move about the room. The bed lamp didn't work. There was a short in the wall switch by the door. Breakfast was a disaster. There were no forks and (I know you won't believe it) NO COFFEE OR HOT WATER for tea! The desk clerk said the kitchen person has not shown up for work. (Wait a minute....can the desk clerk not make coffee or brew hot water?) At checkout when I mentioned all this to the new desk clerk, he reduced our room rate -- still overpriced.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jlmgwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
2,740 reviews
202 hotel reviews
common_n_hotel_reviews_1bd8 1,509 helpful votes
Reviewed March 27, 2012

This hotel is (super) over run. Our room had a strange smell but the worse was that one of the ladies that works there invited family/friends to a BBQ! They were preparing fish in the breakfast area, yelling and acting like they were at home. After they prepared the fish, they left without cleaning anything.
And if this wasn't enough, our room was next to the BBQ!
The breakfast was awful, check my photos.
If I could I would give 0 star. This place is disgusting.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HelenaGuerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
79 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed March 10, 2012


Room was clean but had a peculiar odor which was corrected by opening the window and running the bathroom fan. Carpet in hallways were in need of cleaning. Price was very reasonable so I can't complain too much.....

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pageezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala, Florida
Level Contributor
209 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed January 6, 2012

On a recent trip to Savannah we decided to save a little money and not stay in the historic district. This Sleep Inn is clean, comfortable and inexpensive. We requested a room with a king size bed and the room seemed a bit cramped. While walking down the hallway we peeked in an open door where the maid was making up a room and discovered if we had requested two queen size beds the room would have been much more spacious. Other than that everything was neat and tidy and the bed was very comfy. Getting into historic Savannah from this location is a fast, easy drive. The complimentary breakfast was good and plentiful. Why spend a lot for a room if the main purpose of a trip is sightseeing. We recommend Sleep Inn, Port Wentworth, Ga.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HappyFloridians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleep Inn I 95 North Savannah

Property: Sleep Inn I 95 North Savannah
Address: 7206 Hwy. 21 North, Port Wentworth, GA 31407
Phone Number:
Location: United States > Georgia > Georgia Coast > Port Wentworth
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Port Wentworth
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn I 95 North Savannah 2*
Number of rooms: 85
Official Description (provided by the hotel):
The Sleep Inn(R) hotel is conveniently located off Interstate 95 literally a few minutes drive from area attractions like the Historic City of Savannah, Georgia Ports, Effingham County, Savannah State College and SCAD. The Savannah/Hiltonhead International Airport is six miles from this Port Wentworth hotel. ... more   less 
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Also Known As:
Port Wentworth Sleep Inn
Sleep Inn Port Wentworth

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