after coming back to our room about 10 pm in the evening; we discovered our room had not been serviced. the bed was not made, the coffee service not restocked, no clean towels or soap and the garbage was not taken out. But someone was in our room because of the way i left some items on the desk were straightened. i did not make sense.
When i call the front desk to asked what happened; i was given the excuse that all of the housekeeping staff called in except for one. i asked the clerk; so from the time i left at 7am until 10 pm my room was not cleaned; but someone came in my room do do something.
the clerk got rude and hung up the phone on me and when i called back she refused to answer.
i decide to go to the front desk to talk face to face with Angel. i asked were you the person i was speaking with on the phone? she said yes. i asked her is it customary to hang up on your guest. she says i am not saying anything else to you and that this conversation is over.
then she walks off into the back office never to be seen again.
i travel a lot for business and have never been treated in such a manner.
- Official Description (provided by the hotel):
- This hotel is in a fantastic location just 10 minutes from down town Historic Savannah, GA. It is under new ownership and a brand new Ramada Brand and we are currently bringing the standards way up. This is a great property that had been neglected for too long, but as we speak, there are so many great changes that have taken place already and there are many more to come. We have 154 rooms in a full service hotel with over 9,000 sq ft. of conference and convention space (great for weddings too). Lucky's Bar and Grill located on site and offers full catering for all banquets and meetings. Outdoor courtyard with saltwater pool, soon to be brand new fitness center, business center and daily breakfast are just a few of our many amenities. Every day improvements are being made for you. ... more less
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- Also Known As:
- Savannah Hotel Pooler