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“Pleasantly surprised!” 3 of 5 stars
Review of Sleep Inn & Suites Pooler

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Sleep Inn & Suites Pooler
2.0 of 5 Hotel   |   105 San Drive, Pooler, GA 31322   |  
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Ranked #10 of 13 Hotels in Pooler
Winter Haven, Florida
1 review
“Pleasantly surprised!”
3 of 5 stars Reviewed July 24, 2014

Front Desk personnel extremely helpful...Kenyahtah Patterson went out of her way to assist us in our stay and we wanted to give her a shout out! Customer service is important to us.

Our room was better than we expected for the under $60 rate - clean, well appointed and quiet. We will recommend this conveniently located hotel to others and will return again as we travel I-95 corridor monthly. Thank you !!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Pat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, July 31, 2014
Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out.
I will pass your comments on to our staff and especially Kenyahtah Patterson and we look forward to seeing you and again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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238 reviews from our community

Traveler rating
    68
    62
    64
    20
    24
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
atlanta GA
Level Contributor
197 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed July 22, 2014

Front desk tried and tried but kept finding things wrong. No lamp on desk, how do you work? No stand for suitcase, put it on the floor. No toilet paper, (well, enough to blow your nose). No paper towels in lobby men's room. 2 dumpsters left open had families of raccoons all over with a couple of stray cats waiting their turn. No internet due to recent thunderstorm. No phone dial tone either. Sliding shower door handle came off in my hand and inside one was stuck off it's track. Front desk told me that night they would make it up to me somehow but at checkout, rude family member, (young female, didn't get name I was so pissed), said she couldn't do anything. To top it all off, 8:30 a.m. they were out of eggs at breakfast!!! There are many other places to stay in this area so DO NOT STAY HERE or any of their other properties!!!

Room Tip: Get a different hotel! Many others in the area.
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
Thank jgumms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, July 23, 2014
I am so sorry to hear about the difficulties that you experienced during your recent stay with us. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made with our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonaire, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 14, 2014

My family & I decided to take our vacation to Savannah this summer. This motel is off I-95 which is about 10 minutes from Savannah. When we checked in, the process was very quick. The desk clerk made sure our rooms were close to each other so we could visit. I scanned the lobby to find it was clean and appealing to the eye. The moment we stepped into our rooms, there was a very clean & pleasant smell. So upon arrival and during the time we were sight-seeing, the maids made sure we had clean towels & the bed sheets were changed each day. Each morning, we enjoyed a great breakfast buffet which included scrambled eggs, sausage, toast, bagels, waffles, yogurt, and more. I can say we did not go hungry. When we were not in Savannah, we found things to do Pooler, GA. We will stay at this motel again in the future.

Room Tip: "On the second floor, we could hear lots of footsteps above us"
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, July 15, 2014
I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon so that we can demonstrate our continued commitment to your comfort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kannapolis, North Carolina
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 5, 2014

Just wanted a nice, clean place at reasonable price for a short side visit to Savannah. Nice room and breakfast. This hotel is right off I95 and just ten miles into downtown Savannah. Great price, location to jump on/off Interstate.

Room Tip: If you don't smoke, be sure to reserve a non-smoke room otherwise there may not be any available...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, July 15, 2014
Thank you for your review and for choosing our hotel for your recent trip to Savannah. We are so glad that your found our facility clean and comfortable. Please visit again when you are in our area, we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Babylon, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 29, 2014 via mobile

This place was so dirty. Big yellow stains on the sofa bed, black dirt marks on the fitter and top sheets, no toilet paper, dirty dirty dirty carpets. Maid carts had no sheets or bedding on them. Couldn't see cleaning products either. I dont think they even clean the rooms. So disgusted I checked out . Couldn't wait to run out of this place. Save your money and go somewhere else

Stayed June 2014, traveled with friends
Helpful?
Thank Kristine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, July 1, 2014
I am so sorry that our accommodations were not as you expected. We will use you feedback to make improvements. Thank you for choosing our htoel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevierville, Tennessee
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 21, 2014 via mobile

When we checked in the hotel smelled very clean. We had to wait for a clerk to show up to check us in-but despite other reviews they were very pleasant.

The building has some expected signs of wear (bottom of doors chipped, scratch marks in hallways...) but overall in good shape.

The pool was a little disappointing. A max capacity of 18 people is more than a little too small for a hotel this size. On our way out to dinner we noticed there were at least that many people in the pool-too crowded.

The wifi didn't work at all. It gave me and my husband an error message that said "too many people logged in". If you know your max occupancy at your hotel why wouldn't you plan accordingly?

Overall it was worth the savings vs. savannah hotel pricing.

  • Stayed June 2014
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank bmconl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, June 24, 2014
Thank you for choosing our hotel for your recent visit to the Savannah area. Your feedback is very important to us as we work to improve our services, your comments gives us the opportunity to correct these issues. I apologize for the WiFi problem and the inconvenience to you. Our maintenance will check the problem and make the necessary improvements.
Your business is important to us and is greatly appreciated.
Gloria M. Brown
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 15, 2014

Overpriced. Service with a smile is apparently not part of the training. First we were given an already occupied room. There was an open ironing board with bottles on it so back down to the desk I limped. (pulled tendon in knee and 5 days on the motorcycle did not make me a happy girl)....anyway, there was no one there, so I waited. The desk clerked seemed angry and after several sighs and some computer tapping, she apologized, then gave me the key to farthest room on the top floor. It seemed deliberate. The room itself was clean and the beds were comfortable. The wifi connected was non-existant. The breakfast was the usual waffle batter and still frozen pastries. I will not be booking there again.

Room Tip: Watch who you book through. This room cost me $139.00 and I felt it was overpriced.
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  • Stayed June 2014, traveled with friends
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Sandysandals20104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, June 17, 2014
I am so sorry that you had a problem with room assignment and did not receive friendly service.
We sincerely apologize for the inconvenience to you. Your feedback is important as we work to give good service, we thank you for letting us know of this problem.
I hope your knee is beginning to heal and you feel better soon.
Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites Pooler

Property: Sleep Inn & Suites Pooler
Address: 105 San Drive, Pooler, GA 31322
Phone Number:
Location: United States > Georgia > Georgia Coast > Pooler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Pooler
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites Pooler 2*
Number of rooms: 67
Reservation Options:
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Also Known As:
Sleep Inn And Suites Pooler
Sleep Inn & Suites Pooler Hotel Pooler
Sleep Inn Hotel Pooler
Pooler Sleep Inn
Sleep Inn Pooler

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