The Holiday Inn and Suites in Pooler is definitely my place to stay while in Savannah! Even before I arrived, the customer service was EXCELLENT! I was visiting Savannah for an orientation with my daughter for college. I was exhausted from being on the road. I called to inquire about an early check-in and the desk clerk, Justin, took care of me. Although the exact room type that I had reserved was not available, Justin searched and gave me options. As a weary driver, I was pleased!
The customer service in the dining room was over the top thanks to the efficiency and great attitude of a young lady named Angel. I dined on a Sunday morning, and so did everyone else in the hotel, it seemed like. Angel must have waited on over half of the tables in the dining room, with a great attitude and a smile on her face! I watched Angel as she worked the room like a champ! The dining room seemed to be short staffed, but because of Angel's positive and attentive disposition, the wait didn't seem as bad. Angel definitely should be commended on her team work.
Another great encounter was with the front desk manager, Dorian. I happened to ride on the elevator with him and expressed a concern that I had in my room Mr. Dorian assured me that he would take care of the issue (telephone in room malfunction). Mr. Dorian handled my concerns with a professional disposition.
The location of the hotel was very convenient to Savannah, the price was good, the hotel was clean, the customer service was excellent. However, there is always room for improvement, so I would say that on the weekends, the dining room should make sure to have better coverage so to decrease customer wait times. Excellent Choice!
- Official Description (provided by the hotel):
- The Holiday Inn Savannah/ Pooler Hotel warmly welcomes you to Pooler, Georgia There's so much to see and do, whether your visit brings you to us for business or pleasure. Savannah, the sultry 'Belle' of the SE Coast captivates visitors from all around the world. The historic district is an artist pallet of stunning architecture and 24 beautifully laid squares with towering Magnolia trees and ancient, majestic Oak's draped with Spanish moss. Visitors can enjoy many activities from taking romantic horse-drawn carriage tours, to dining aboard the Savannah River Queen, or they can relax and take in a live musical at the famous Savannah Theatre. Closer to home you'll find other fabulous attractions that appeal to youngsters and the young at heart such as: Mighty Eighth Air Force Museum, Five Star Family Fun Park, Oglethorpe Speedway Park, Roebling Road Speedway, Crosswinds Golf Club and Southbridge Golf Club. Pooler is conveniently located off I-95 and only 8 minutes from Historic Savannah, and 2 miles from the Savannah / Hilton Head Airport. Let us introduce you to our brand new, full service Holiday Inn Savannah West. It's a whole new Holiday Inn concept; it's vibrant and bold with a contemporary look. Let our specialist team assist you when planning your event; whether it's a wedding, reunion, banquet or meeting. ... more less
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- Also Known As:
- Holiday Inn Pooler
- Pooler Holiday Inn