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“Clean Comfortable Rooms”

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Magnolia Inn & Suites Pooler
Ranked #10 of 14 Hotels in Pooler
Reviewed July 18, 2014

My son and I stayed here last night for one night, last minute stop on the way from NJ to FL. I made my reservation on a hotel app while on the road and this was the only hotel with availability. I was pleasantly surprised. Room was clean. Beds were clean and very comfortable. I would stay here again when in the area.

  • Stayed: July 2014, traveled with family
    • Value
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Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Magnolia Inn & Suites Pooler, responded to this reviewResponded July 23, 2014

Thank you for choosing our hotel. Your review is so important to us as we work to offer great services and comfortable accommodations. Please come see us again.

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Reviews (160)
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70 - 76 of 160 reviews

Reviewed July 18, 2014

No complaints at all. Close to the Hwy but not so close as to be noisy. This place is nearly new but all the bugs have been sorted out. Clean, nicely decorated. Got a coupon with hotelcoupons.com and paid $59.95 plus tax for family of four. Breakfast could be improved a bit. Danishes ran out just after 8am and would be great to add some hot eggs and sausages, but no big deal. Highly recommend this place.

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
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Thank AussieManinMauritius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Magnolia Inn & Suites Pooler, responded to this reviewResponded July 23, 2014

I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon so that we can demonstrate our continued commitment to your comfort.

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Reviewed June 30, 2014

Needed a room came across this inn.Room was clean and people were helpful.Stayed just one night,it was a nice stay.would return if we were in the area again.would recommend this place to others.Easy simple check out and on our way.

  • Stayed: June 2014, traveled with family
    • Value
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Thank can'tstop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Magnolia Inn & Suites Pooler, responded to this reviewResponded July 1, 2014

Thank you so much for your kind comments and review Thank you for taking the time to review your guest experience during your stay at our hotel. I appreciate the feedback and I am glad you enjoyed your visit.

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Reviewed June 27, 2014

Was in a pinch to find a hotel on June 21, 2014. All rooms in the area were full and they had one room left. It was a king suite at $150 and did not honor AAA for this room. The tv remote was missing and we saw bugs in the hall way. Room never got very cool and the bed was fair at best. Front desk clerk found three remotes when I mentioned they would not get a favorable review. Overall, thought the price was too high for the quality of this motel.

Stayed: June 2014, traveled with family
Thank TNMANTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Magnolia Inn & Suites Pooler, responded to this reviewResponded July 1, 2014

I am sorry that you were not pleased with the accommodations at our hotel. thank you for this review so we can make the necessary improvements. We appreciate you choosing our hotel

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Reviewed June 22, 2014

This hotel is VILE. On the surface the public areas and rooms look clean. Rest assured, they do not wash the linens on all beds between stays and the owners/manager had no choice but accept this with the excuse of 'new maids' when faced with proof in multiple beds.Do NOT be fooled by the clean look of the place. The Indian couple who own the place are never there and keep a niece at the desk who cannot deal with any problems She calls them with problems and they claim they cannot be there in time, while she tells everyone there is nothing she can do, because the managers cannot be there. We could not get the owners/managers to show up until we threatened to call the Department of Health. The woman magically showed up in minutes after that. We could then demonstrate the disgusting state of the beds we slept in:
We were too tired to inspect the room or beds with our late night arrival, so we were shocked when we woke up to mucus on one pillow case and hairs in two of four beds. One bed had very small black debris throughout. Upon closer inspection we found the sheets on two of four beds with horizontal deeply embedded fold marks at the lower half indicative of the previous guests having bunched them up at the foot of the beds - absolutely no way those deep folds were from a washed sheet. The hair, and debris from previous guests in bed was promptly photographed and the owner claimed a new maid was the problem. Having seen how utterly dishonest these people are, we believe this too was a lie.
The owner/manager apologized and swore they were refunding us instantly with the booking agency we used, for both rooms. Within minutes, we called agency to verify and they called the hotel. The manager/owner had magically disappeared. For four days the booking agency tried and could not reach anyone of authority at the hotel that could issue the refund, so they issued it independently. We escalated this report so the hotel can eventually be removed from the agencies lists. Our next move is to find someone in the Georgia regulatory departments to report these people.

The hotel operators are charlatans, deceptive and operate a disgusting establishment which does NOT WASH ALL LINENS between guests. DO NOT STAY HERE.

  • Stayed: June 2014, traveled with family
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3  Thank Matars_Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Magnolia Inn & Suites Pooler, responded to this reviewResponded June 24, 2014

On behalf of our entire staff, I sincerely apologize for any and all problems you experienced during your recent stay at our hotel and for not meeting your expectations. I can assure you that this is not typical of our hotel. The problem you reported is disgusting but we certainly not dishonest. If the problem had been reported immediately, we could have made corrections at that time. We have adjusted your charges by 50% on each room. We are sorry it took time for the refund to show in your account.
We understand this was a major concern to you and we, again, apologize for the inconvenience to you and your family.

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Reviewed June 8, 2014

Room was ready when we arrived a few hours earlier then planned. It was clean, the bed was comfortable and large. The fridge and the microwave were clean and worked well. The granite shower is a nice touch, also clean. Breakfast was standard, nothing fancy. Only until 9 am though, so get up early. Front desk staff was polite, friendly and helpful. Location was decent, close to several restaurants and right off of the freeway. Overall a good experience, would go back.

  • Stayed: June 2014, traveled as a couple
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Thank Macdizzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Magnolia Inn & Suites Pooler, responded to this reviewResponded June 12, 2014

Thank you for choosing our hotel. Your review is so important to us as we work to offer great services and comfortable accommodations. Please come see us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014

We stayed here for a 3 day weekend in Savannah and were quite pleased. The rooms were modern and clean. The best part was the extra large granite shower!! The hotel is located at the end of the service road so it is also very quiet. Hwy 80 takes you strait into the city without having to get on the freeway. We would definitely stay again.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
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Thank Richmond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Magnolia Inn & Suites Pooler, responded to this reviewResponded May 18, 2014

We are so glad that you enjoyed your recent stay at the Magnolia in the Pooler area of Savannah. We appreciate your business and look forward to having you visit again soon.
Gloria M. Brown
Guest Relations Manager

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Additional Information about Magnolia Inn & Suites Pooler

Address: 107 San Dr, Pooler, GA 31322-3409
Phone Number:
Location: United States > Georgia > Georgia Coast > Pooler
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Pooler
Price Range: $70 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Magnolia Inn & Suites Pooler 2.5*
Number of rooms: 40
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