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“Spa Retreat”

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The Lodge and Spa at Callaway Gardens
Ranked #1 of 5 Hotels in Pine Mountain
Certificate of Excellence
georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Spa Retreat”
Reviewed January 9, 2013

Visited Lodge & Spa, Pine Mt. GA as a Christmas present to ourselves. Lodge is nice with good amenities. However, their pricing is a bit confusing. They add an automatic 20% charge at the spa and when questioned the clerk couldn't tell us exactly what it represented. She said the massage therapist received a "portion" of the fee, but didn't know how much. Another client overheard our talking about the fee and said she had come several times herself and had even questioned the manager, to no avail. I like to treat myself occassionally to something special, like a trip out of town to a spa, but I don't think I'll be going back to Marriott's Lodge & Spa until I know what I'm paying for.

  • Stayed December 2012, traveled with family
    • Value
    • Service
Helpful?
Thank rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatCallaway, Director of Sales at The Lodge and Spa at Callaway Gardens, responded to this review, February 5, 2013
Dear roc,

It was a pleasure learning of your recent stay with us at The Lodge & Spa at Callaway Gardens, Autograph Collection. Thank you very much for your business and feedback. And please accept my apology for any confusion with the service charge at Spa Prunifolia. Spa services all have a 20% service charge that covers the therapists gratuity. Any miscommunication during this process will be communicated personally to Spa Prunifolia to ensure this does not happen again. We hope you enjoyed the actual spa service or massage as well as the facilities. Should you have any further questions please feel free to contact us. Again, thank you for your business and we hope you will give us another try in the future.

Warm Regards,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
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English first
Savannah, Georgia, United States
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 2, 2013

I wanted to love this hotel since I've wanted to visit for some time. The property is beautiful; perfect for a get-a-way, but our stay was filled with one dissappointment after another. First, we couldn't have been given a room with a worst view (near the woods on the backside of the property with a view of the service/employee entrance); perhaps due to the use of a Groupon. The rooms were nicely decorated and the bath was awesome! However, as we got ready for bed, we found unclean sheets. Since it was late, there was no housekeeping available. Sheets were sent up by a kind security guard for us to change. The bed was very lumpy also.
There was no information in the room regarding the hotel's amenities. I've never stayed at a property that didn't provide a book listing the cost of phone calls, restuarants on site, info on the business center, room service, etc. When I called the front desk, the young lady was clueless as to what I was asking for and sent up a copy of arrival amenities (e.g., goodies you could have placed in your room prior to check-in). Although we were there for a romantic weekend, it is customary to check in with family babysitting our kids but there was no phone service in our room (AT&T) and weak, unreliable wireless. No one could call us either!
Breakfast was great but the dinner food in the dinning room was mediocre at best, worst desserts have ever had served to me! Yet, I must say the staff in the restaurant were very friendly and very helpful. Kudos to them! I want to return so badly with my family and give it another try but I'm not sure I'm willing to risk having another visit ruined at these prices!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BalancedMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatCallaway, Director of Sales at The Lodge and Spa at Callaway Gardens, responded to this review, January 7, 2013
Dear BalancedMommy,

It was a pleasure learning of your recent stay with us at The Lodge & Spa at Callaway Gardens, Autograph Collection. Thank you for your business and for taking the time to offer us feedback. Please accept my apology for your stay not being up to your standard. I assure you this information will be passed along to our housekeeping and food and beverage departments so research can be done to ensure improvement or find out why this happened. Thank you for the kind compliments on our staff and our beautiful guestrooms. I hope you had time to enjoy our Spa Prunifolia as well as Callaway Gardens activities. We hope to see you again in the future and thank you again for your time and business.

Warm Regards,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 1, 2013 via mobile

We stayed here while visiting Callaway Garden's Holiday in Lights. There is no better place to stay thank at this hotel. It's a tiny town and the other places look rather run down. The grounds are beautiful, as is the hotel. Our 4th floor room was great with a breathtaking furnished balcony. The beds are comfortable and the bathroom amazing with a separate bath and glass enclosed shower. We were here on a Friday night and took advantage of dinner at the hotel with the seafood buffet. We stuffed ourselves with crab legs and she crab soup and the dessert bar was wonderful. The only thing I'd encourage the hotel to do is to have breakfast included. We ended up going into town to eat rather than fork out a small fortune for our family of four to eat. All in all, wonderful stay!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bdga2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatCallaway, Director of Sales at The Lodge and Spa at Callaway Gardens, responded to this review, January 7, 2013
Dear Bdga2006,

It was a pleasure learning of your recent stay with us at The Lodge & Spa at Callaway Gardens, Autograph Collection. Thank you very much for your business and time in writing a review. We are delighted you loved our Seafood Buffet. The all you can eat crab legs are a treat aren't they? The next time you are here do not miss Spa Prunifolia. A treatment will surely be the highlight of your stay in the future. Chef Dan will enjoy hearing your comments about the desserts made right here at the hotel! Thank you again and Happy New Year!

Warm Regards,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 30, 2012

Our room was adequate, with the bathroom being the best part. Hotel was quiet at night, but I don't think it was full the weekend before Christmas. The Piedmont restaurant was mostly a disappointment. The food was mediocre, and the decor bizarre -- a mix of Asian and mountain, which do not go together at all. Prices too high for what you're getting. We did better for the meals we went off-campus. The biggest problem was at checkout. They charged us three extra resort fees, which they said they could only take off later in the day when the manager came in. It got done, but it makes you wonder how often this happens. The family in front of us at the desk had their stored luggage lost by the hotel within a few hours. Oy. All in all we probably won't be back.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gingerbean8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatCallaway, Director of Sales at The Lodge and Spa at Callaway Gardens, responded to this review, December 31, 2012
Dear Gingerbean8,

It was a pleasure learning of your recent stay with us at The Lodge & Spa at Callaway Gardens, Autograph Collection. Thank you very much for your feedback and your business. I am very sorry you were not pleased with our Piedmont Grille or your check out experience. By communicating these opportunities to us, we are able to communicate this to our staff to ensure this does not happen again. We greatly appreciate you working with us and again, please accept my apologies. Thank you for your time and have a safe and Happy New Year!

Warm Regards,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Between VPS & PNS
Level Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed December 28, 2012

Stayed here using an award stay; great choice. The designers really thougth about the design of this hotel and made it feel like a lodge (with all of the Marriott amenities you expect). Room was spacious, clean, comfortable, and had a separate tub/shower in the large bathroom. Hotel provides easy access to all that Calloway Gardens has to offer. We viewed the Fantasy in Lights (mediocre experience) and was only a 5-10 minute drive from the resort. The only fault was no upgrade for a Gold Marriott Rewards member; I asked for the upgrade at check-in and none was available; based solely on the numbers of cars in the parking lot, the hotel seemed to have a low occupancy for the night we stayed (22 Dec 12). Nevertheless, hotel was great and would not hesitate on staying there again.

P.S. Don't skip the breakfast buffet. Staff was top notch. They had everything, including fresh smoothies.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nuttree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatCallaway, Director of Sales at The Lodge and Spa at Callaway Gardens, responded to this review, December 31, 2012
Dear Nuttree,

It was a pleasure learning of your recent stay with us at The Lodge & Spa at Callaway Gardens, Autograph Collection. Your positive feedback allows us to be a premiere resort in Georgia. Thank you for taking the time to communicate with us and thank you for your business. We are delighted you enjoyed your holiday with us! Our guests always comment on our four fixture bathrooms and our amazing breakfast buffet just like you did. And I too enjoy the smoothies in the morning! We hope you will be able to spend some time in our award winning Spa Prunifolia next time you are here. Thank you again and Happy New Year!

Warm Regards,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 23, 2012 via mobile

Stayed Overnight to participate in the Callaway Gardens fantasy of lights. The hotel rooms were beautiful and very large. During the early evening they provided warm Apple Cider in the lobby and the staff was wonderful.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gottobreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatCallaway, Director of Sales at The Lodge and Spa at Callaway Gardens, responded to this review, December 26, 2012
Dear Gottobreal,

It was a pleasure learning of your recent stay with us at The Lodge & Spa at Callaway Gardens, Autograph Collection. Thank you so much for your feedback and business. We are delighted you enjoyed our guestrooms. The bathrooms are a big hit with the separate bath and shower and Spa amenities. We hope you enjoyed the holiday season with us and look forward to having you back soon!

Warm Regards,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
258 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed December 21, 2012

We stayed here on December 15, 2012. We drove down from Atlanta to take our two boys (ages 4 and 7) to Fantasy in Lights at Callaway Gardens. The lodge is really lovely. It was a little chilly to enjoy our balcony but we had a great view of the woods. The property is gorgeous--stacked stone paths, fountains, and an outdoor fire pit. I did not have time to enjoy the spa but would like to do that in the future.

The only downside is that the Ironwood Lounge was not staffed well. We took our boys there for dinner at about 7pm on Saturday. We sat down and after about 20 minutes I got up and hunted around the bar until I could find some menus. After we decided what we wanted, I got up and asked the bar tender to find a waiter who could take our order. Once we actually managed to make contact with the waitstaff, the service was fine. They were just obviously busy and did not have enough wait staff.

On Sunday morning, we had the buffet in the Piedmont Dining Room. It was reasonably priced and the food was very good.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatCallaway, Director of Sales at The Lodge and Spa at Callaway Gardens, responded to this review, December 26, 2012
Dear Jennifer M,

Happy Holidays! It was a pleasure learning of your recent stay with us at The Lodge & Spa at Callaway Gardens, Autograph Collection. Thank you for your business and feedback. It is too bad you were not able to utilize the Spa, but it sounds like you kicked off your holidays with us in style! I am very sorry it took some time to get your initial greeting in the Ironwood Lounge. We very much appreciate this feedback and will take the proper steps to communicate this to our staff to ensure improvement. We look forward to seeing you and your family again in the future and thank you again for your business.

Warm Regards,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lodge and Spa at Callaway Gardens

Property: The Lodge and Spa at Callaway Gardens
Address: 4500 Southern Pine Dr, Pine Mountain, GA 31822-2593
Phone Number:
Location: United States > Georgia > Pine Mountain
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Pine Mountain
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Lodge and Spa at Callaway Gardens 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
The Lodge and Spa at Callaway Gardens is an oasis located within the 6,500 acre Callaway Gardens community, just 1.5 hours south of Atlanta. The lodge is adjacent to a plethora of activities for the family, couples, group outings, and corporate meetings and team building. These activities include golf, tennis, hiking and biking trails, TreeTop Adventure zip line and obstacle course, ropes course, a lake and beach, Callaway Discovery Center, and Day Butterfly Center. The Lodge and Spa is a LEED Certified green hotel offering 149 smartly appointed guestrooms and suites. With a 13,000 sq. ft. award winning spa, an outdoor pool set within gardens, and a full service three meal Piedmont Grille and Ironwood Lounge, you will have all the amenities at your fingertips for a relaxing getaway. ... more   less 
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Also Known As:
The Lodge And Spa At Callaway Gardens, Autograph Collection Hotel Pine Mountain

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