This is a beautiful hotel with lovely hotel grounds. All employees were very friendly and helpful. The one issue that we had (and others did too, we discovered) was the lack of attention to some details. For example, there was a dirty wineglass outside of our room when we checked in (and though I had requested early check-in as a Marriott Rewards member, we had to wait for our room to be cleaned and checked in at he standard time). This same glass remained there all afternoon and evening, as did a tray of dirty dishes down the hall from us. Also, after a shower I reached for a clean towel and discovered a very unattractive brown stain on it. Either housekeeping missed it or they didn't care. My husband took both the dirty glass and the towel to the front desk (we didn't want the towel to stay in the rotation!). The carpets in the hallways had debris (lint, strings, etc.) that was there when we arrived and stayed until after we left. It was so much that this did not appear to be just from one or two days of not vacuuming. The balconies near us had thick spiderwebs with dead bugs in them that could easily be removed but obviously had not been for some time. We were near a suite, and the bacony area for it had some sort of run-off that had solidified, looking like brownish icicles. Breakfast at the Piedmont Dining Room was decent (if you don't want the big buffet, there is a smaller oatmeal/fruit/pastry option); however, there were no bowls for the oatmeal or grits for several minutes. In summary-this truly is a gorgeous hotel, but some details really need to be attended to to make me feel like I am at a Marriott Signature hotel.
- Official Description (provided by the hotel):
- The Lodge and Spa at Callaway Resort & Gardens is an oasis located within the 2,500 acre destination, just 1 hour south of Atlanta. The 4-Diamond Lodge is adjacent to a plethora of activities for the family, couples, group outings, and corporate meetings and team building. These activities include golf, tennis, hiking and biking trails, TreeTop Adventure zip line and obstacle course, ropes course, a lake and beach, Callaway Discovery Center, and Day Butterfly Center. The Lodge and Spa is a LEED Certified green hotel offering 150 smartly appointed guestrooms and suites. With a 13,000 sq. ft. award winning Spa, an outdoor pool and seasonal Cabana Bar set within gardens, the new Cason's Tap Room and a full service three meal Piedmont Dining Room, you will have all the amenities at your fingertips for a relaxing getaway. ... more less
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- Also Known As:
- The Lodge And Spa At Callaway Gardens, Autograph Collection Hotel Pine Mountain