This is a beautiful property. The room was spacious and well-appointed, and the bathroom was spectacular. However, we requested a feather-free room due to allergies--we got a room with all feather pillows and a feather mattress pad on both beds. It took nearly an hour to get non-feather pillows delivered--we removed the mattress pad ourselves. The water was not hot--in fact it was barely warm. AND the television reception was fuzzy.
The front desk staff could not have been considered friendly--they didn't offer anything more than the minimum required. They were polite but not helpful.
A little customer service here would go a long way to make this a wonderful place to visit, however, without some improvements, I would not recommend it--especially for the price.
- Official Description (provided by the hotel):
- The Lodge and Spa at Callaway Gardens is an oasis located within the 6,500 acre Callaway Gardens community, just 1.5 hours south of Atlanta. The lodge is adjacent to a plethora of activities for the family, couples, group outings, and corporate meetings and team building. These activities include golf, tennis, hiking and biking trails, TreeTop Adventure zip line and obstacle course, ropes course, a lake and beach, Callaway Discovery Center, and Day Butterfly Center. The Lodge and Spa is a LEED Certified green hotel offering 149 smartly appointed guestrooms and suites. With a 13,000 sq. ft. award winning spa, an outdoor pool set within gardens, and a full service three meal Piedmont Grille and Ironwood Lounge, you will have all the amenities at your fingertips for a relaxing getaway. ... more less
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- Also Known As:
- The Lodge And Spa At Callaway Gardens, Autograph Collection Hotel Pine Mountain