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“Nice Hotel for the price” 4 of 5 stars
Review of Crossland Studios Atlanta - Norcross

Crossland Studios Atlanta - Norcross
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Crossland Studios Atlanta - Norcross
Ranked #24 of 38 Hotels in Norcross
Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Hotel for the price”
4 of 5 stars Reviewed September 3, 2013

Good hotel. Didn't have any issues except with the air conditioner . Other than that is was a good clean safe place to sleep. If you're expecting service like The Hilton then you should sty at The Hilton :)

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank riddicde1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Studios Atlanta - Norcross, responded to this review, September 9, 2013
I appreciate you taking the time to write such a positive review. It's great to hear that you enjoyed your room and found our hotel to be safe as well as clean. As for the A/C in your room, please know, our maintenance staff has looked into this issue and made repairs as needed.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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49 reviews from our community

Traveler rating
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    13
    7
    5
    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Norcross, Georgia
1 review
5 of 5 stars Reviewed August 13, 2013

Great experience recently at Crossland. As i am a returning tenant. Very pleasant staff. Totally satisfied with my stay. Well pleased with the rm, really clean. Access to wi-fi a real plus. Any future trips to the area,Crossland will definitely be my choice. great access to local shopping for any need.... Terrific nites sleep every nite

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ELA185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
3 of 5 stars Reviewed July 31, 2013

Moving to Alpharetta, GA area from another city. Room is comfortable and close to work. Didn't like there is no ice machine. TV is old school. It goes out if it rains. Happy to have a microwave. Fridge could be bigger. It's the size of college form fridge. May find ants. No breakfast. Room is ok for the price.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Najia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Studios Atlanta - Norcross, responded to this review, August 13, 2013
Najia - The feedback provided in your review is much appreciated. I sincerely apologize that we don't offer ice machines and the television wasn't up to standards. Still, I am glad that you liked your room overall.

If you would like to discuss this further, please do not hesitate to contact me at htn@extendedstay.com. It would be our pleasure to have you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newnan, Georgia
2 reviews
3 of 5 stars Reviewed June 12, 2013

Great staff -needs up-grate on cable and the TV is old school .Having said that the staff did seem
to give a hoot about our comfort and the quality of our stay. No Ice machine available- they don't have one .....

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Road-wise244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed May 10, 2013

Staff was friendly and helpful. However the hotel is old and barely kept. The room was small, and sitting on the nightstand was an old bubbled out TV that had a bad connection. I was then greeted with pubic hair in the sheets. Hmmmm... Not so ok!

  • Stayed May 2013
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank travelingcheapjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Studios Atlanta - Norcross, responded to this review, May 10, 2013
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our hotel staff being friendly; however, we apologize that we were not able to meet your expectations. We take pride in offering great customer service and in the overall appearance of our hotel. With this in mind, we are disheartened to read that you found the level of cleanliness to not be in line with our company's standards. As this hotel’s manager, I can assure you that I have taken the necessary steps to ensure your experience is not repeated.

Thank you very much for providing us with your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at 770-729-8100 or htn@extendedstay.com<mailto:htn@extendedstay.com>, so we can speak directly. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Norcross, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 29, 2013

You know a hotel has issues when they run out of toilet paper. Obviously for this price you don't expect it to be The Ritz, but when you're a hotel and toilet paper is an issue, soap and condiments are rationed like they're in post WWII Germany, one has to wonder why.

Now, if you're looking for a cheap place and have no expectations at all, this is the place to be. There are 2 female managers in the office who seem to be in a competition as to who can be the nastiest and the rudest. I wouldn't recommend this place to anyone expecting service though they are in a service industry. Room service is once per week and given the very rudimentary cleaning done on that once per week, good knows what's been allowed to build up. Bring you Benadryl. Location is close to a police station and fast food restaurants, so that's convenient. But it's also close to a fire station and railway. Between sirens and train whistles, do not expect peace and solitude.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Teddi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Studios Atlanta - Norcross, responded to this review, May 1, 2013
Teddi - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the staff were not attentive to your needs and the level of cleanliness overall did not meet your expectations. With these issues in mind, I have spoken with the staff about the importance of keeping our property clean and providing all of our guests with friendly customer service at all times.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at zswain@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crossland Studios Atlanta - Norcross

Property: Crossland Studios Atlanta - Norcross
Address: 200 Lawrenceville St, Norcross, GA 30071-3903 (Formerly Extended Stay America)
Location: United States > Georgia > Norcross
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #24 of 38 Hotels in Norcross
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Studios Atlanta - Norcross 2*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to Crossland Studios Atlanta- Norcross. We are 5 miles from the Southeastern Railway Museum and 6 miles from the Chattahoochee River National Recreation Area. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 
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Also Known As:
Extended Stay Norcross
Norcross Extended Stay

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