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“Good stay”

Crossland Studios Atlanta - Norcross
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Crossland Studios Atlanta - Norcross
Ranked #26 of 38 Hotels in Norcross
Reviewed January 31, 2013

Through my entire stay here all the staff members have been very good and hospitable. However the cable system is the only thing i am disappointed in as it goes out frequently. I have been a guest here since june of 2000.

Room Tip: Always stay in the A building.
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  • Stayed: February 2012, traveled solo
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1  Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Crossland Studios Atlanta - Norcross, responded to this reviewResponded February 18, 2013

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the entire staff was hospitable. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

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32 - 38 of 51 reviews

Reviewed January 30, 2013

I love this hotel. Everyone is so helpful they make you feel right at home. The hotel is so close to everything parks, grocery stores, gas station, fast food, etc. My experience here has been so much better than expected thanks to Tanya, Pop, and the rest of the staff here.

  • Stayed: January 2013, traveled with family
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1  Thank dana129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Crossland Studios Atlanta - Norcross, responded to this reviewResponded January 31, 2013

Thank you for your great review of our property. I'm so pleased to hear that you love the hotel, and you feel right at home. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

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Reviewed December 25, 2012

I originally had a reservation at an in town suites extended stay in athens. Well, that fell through. This place is SO MUCH BETTER!!! It's close to atlanta, the staff was understanding and EXTREMELY helpful AND showed alot of respect, honesty, and polite manners (which is hard to come by on a late shift attendant) being that it was about 10 PM on christmas eve. It took me less than ten minutes to get in. Their handicap accessible rooms are also amazing. the kitchen nook had all of the amenities (pots pans glasses dish strainer coffee maker silverware etc). I didn't have to want for nothing or have to go out and spend my vacation money on things to cook with. In all actuality, this place actually saved me money versus staying in a place where the "courtesy officers" were rude and I got pan handled in the parking lot in the first five minutes. I'm staying here next time I come back to georgia in the next couple of months!!!!!

Room Tip: I suggest if you are handicapped and would like a room that has a bathroom that is easily accessible...
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  • Stayed: December 2012, traveled as a couple
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1  Thank Jeannie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Crossland Studios Atlanta - Norcross, responded to this reviewResponded December 27, 2012

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our friendly staff and clean rooms. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

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Reviewed September 17, 2012

The first night I stayed I was put into a non-smoking room on the very top floor. I was very impressed with how clean the room was and neat. Very relaxing! I checked out and came back after 2 days and I was put in a smoking room, HORRIBLE! this room smelled so bad from the years of smoking and not being cleaned good at all. I wanted to switch that night after seeing the roaches on the night stands. You do feel protected because the police dept. is across the street but the fire dept and police cars are extremely loud. There is also a train track near and the train will wake you. Overall there are cery nice rooms and some terrible.

Room Tip: Higher floors rooms are much better.
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  • Stayed: September 2012, traveled solo
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Thank Cedric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Crossland Studios Atlanta - Norcross, responded to this reviewResponded September 24, 2012

I recently received a copy of your review of our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to address your concerns about the cleanliness of your accommodation. First, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Given the account you described, there was clearly an unacceptable break down in our regular operations. I have met with my staff to determine a system for preventing a repeat occurrence.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one. I hope we have addressed your concerns satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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Reviewed August 16, 2012

This hotel is totally awesome. All the staff is courteous, professional, and friendly. It feels like a family environment. I was going through a rough patch and can honestly say they helped me find all the resources I needed to get through. The manager Tonya is an angel in disguise. I would recommend this hotel to everyone.

  • Stayed: July 2012
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1  Thank dana129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Crossland Studios Atlanta - Norcross, responded to this reviewResponded September 24, 2012

Thank you so very much for your glowing review of Extended Stay America Economy Atlanta - Norcross. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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Reviewed August 6, 2012

Stayed here two different nights, separated by a week. Room was clean both times. First time the bed was not particularly comfortable, but it was good the second time. Check-in wasn't super-fast, but everyone I had contact with was very friendly. Bottom line: This obviously isn't a 5-star resort; but if you're just looking for a decent room at a great price, this is an excellent choice.

  • Stayed: August 2012, traveled solo
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1  Thank venkdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Crossland Studios Atlanta - Norcross, responded to this reviewResponded September 24, 2012

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Economy Atlanta - Norcross. It's always satisfying to read positive feedback from our valued guests, like you. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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Reviewed July 26, 2012

When I first arrived here I was not happy with my room. The Manager Tonya Daniels allowed me to look at other rooms to select from and she was very concerned with the comfort. She made me feel valued as a customer and comfortable here. I really appreciate her professionalism and care for her customer's.

Room Tip: If you stay here at the Extended stay and you have a concern or issue just ask for Tonya Daniels and...
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  • Stayed: July 2012, traveled on business
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1  Thank HoeHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Studios Atlanta - Norcross, responded to this reviewResponded August 8, 2012

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crossland Studios Atlanta - Norcross

Address: 200 Lawrenceville St, Norcross, GA 30071-3903 (Formerly Extended Stay America)
Location: United States > Georgia > Norcross
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #26 of 38 Hotels in Norcross
Price Range: $45 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Studios Atlanta - Norcross 2*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to Crossland Studios Atlanta- Norcross. We are 5 miles from the Southeastern Railway Museum and 6 miles from the Chattahoochee River National Recreation Area. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 
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Also Known As:
Extended Stay Norcross
Norcross Extended Stay

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