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“Rude staff.”

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Hyatt Place Atlanta/Norcross/Peachtree
Ranked #2 of 37 Hotels in Norcross
Certificate of Excellence
Reviewed February 10, 2013

Everything at the Hyatt was perfect EXCEPT FOR their staff. I checked in last night and the staff are the only bad thing about the hotel. It is beautiful but the beds make a lot of noise. My friend and I were in the lobby area to buy drinks and a snack. We are both 15. There were other patrons at the bar but they had their own server. We stood there patiently for at least 10 minutes and neither the male at the front desk nor the woman at the bar asked if I needed something. He finally realized that we did, and he couldn't even figure out the code to the register. Keep in mind that the reason he didn't bother to talk to us in the first place was because he was too busy gossiping with another employee. When he FINALLY rang up our bill and I gave him the money, he left without giving me my food. We were in awe. We stood there for another 10 minutes. All he said was,"Oh." WHAT IN THE HELL. He then gave me my food and we went over to the lobby and ate. It also turns out that the two female employees were gossiping about my friend and I. We were nothing but polite to them. They treated us like we were breaking everything we touched or looked at. We were very frustrated and are glad to be leaving today.

Room Tip: Pick the top floors for less noise.
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  • Stayed: February 2013, traveled with friends
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1  Thank Krystaln5651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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524 - 530 of 602 reviews

Reviewed February 6, 2013

My family stayed here for three nights during a family getaway. The hotel was a 25 min drive into downtown Atlanta and is a 10 min drive to the closest Marta park and ride - either way you must have a car to stay here.
Our problem with the hotel is that an employee entered our room on day 2 of our visit and stole my sons iPod touch. We realized it was missing from where it was left when we got back to the room late that night and packed everything for our morning departure. The next morning, hotel staff asked housekeeping about it, then I was told no one has turned it in, but they will call if it turns up! What?! By this time the iPod had been wiped of its data so I could not track it.
I have called the hotel about this issue numerous times and have been told to leave a voice message with management each time. No one has ever called me back!
I stay at hotels more than 20 nights a year and never have had a problem like this.

  • Stayed: January 2013
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2  Thank JessicaB140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

So I am a huge fan of hyatt...My expectations are high when I stay at this hotel: rooms are a good size, furniture is modern, usually very clean, price is unbeatable for the quality that the hotel has to offer, and hotel staff are more than friendly....overall I expect a great experience. I am a hyatt gold passport holder, and within just 3 months, I have racked up upwards of 7500 points... I have stayed more than 21 days, not counting the 11 night stay that just began today. I just checked in less than 30 minutes ago, but I had to post this review because the experience was so disgusting and disheartening. Up until this morning, I have been very loyal to hyatt simply because their customer service seems top notch on the reservation lines, and typically the hotel staff are on one page .... Kudos to the Duluth and Johns Creek properties because in all my stays never had one problem; hotel staff were tremendous and went above what was necessary to make me comfy. Having said that this morning I checked into the Hyatt on Peachtree in Norcross. First impression, the hotel is conveniently located to my office, well lit, seemed to be well maintained. I approached the front desk and the agent was much LESS than friendly, no smile or warm welcome to Hyatt that I have been accustomed to. I handed her my I.D. and explained that I had arrived early and needed to check in; she promptly explained that although my reservation was for today, she would not be able to allow me to check in without charging me for an additional day.... even though there were rooms available; apparently at least two....quite peculiar seeing as how a person that walked in would have been able to make a reservation right then and only have been charged one night....but whatevs... so I explained to her that I had called not once but twice the previous night, gave her the name of the employee I spoke with and let her know that the employee had given me totally different information OTHERWISE I would have just paid extra right then to spend the night. Now at this point, its not the rate its the principle... I DONT LIKE UNEXPECTED during my travel, especially at my hotel, otherwise I would stay at Best Western, quality inn, or Motel 6 for that matter, not to mention I am a loyal Hyatt traveler and so are all of my colleagues, thanks to my raving reviews... we used to frequent Marriott... Ok, so Being a platinum passport member, I thought since late check outs are complimentary, perhaps she would make a smart business decision and comp the early check in... after all, she herself told me that the earliest she could let me check in was 10:30 without a charge....which is 3 or so hours away.... nevertheless, I allowed her to charge the card for an additional night so that I could check in and freshen up before I report to the office. I get my key, no enjoy your stay, nothing just hand me my key and walks away... I too walk away and I go to room 507 and what do you know, the room I just paid extra to have for a few additional hours was DIRTY which pissed me off more than it probably would have had I not just paid nearly $100 to get this dirty room for an extra few hours... chances are it was marked out of order prior to her issuing me keys for it (I once worked at a hotel, I know how it goes at most)... so I call the front desk let her know the room is dirty, go down and she never so much as says "sorry about that" much less a sincere apology... instead she seems more put off by the fact that I want a clean room, considering I just had to pay an additional $100 for an extra few hours... IF you cant tell that I am disgusted with this experiene, I will tell you... but I will say this is not typical of Hyatt and I have no idea what this agents issue is, but they might want to put her back into training before she loses many more loyal guests...I don't know what the rest of the stay will be like, but I can tell you that first impressions are lasting impressions, and the next stay will not be at Hyatt!!!!!!!! If I could transfer my reservation, I would leave now and at least go to a property that I know treats their guests well..... TOTALLY DISSATISFIED AND I HAVE 11 nights to go! BTW the ratings other than customer service and cleanliness are based on passed experiences at other properties, but never worry, i will be right back on here before I leave to give you an updated review and hopefully it will be better.

Posting of a pissed off guest!

  • Stayed: January 2013, traveled on business
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1  Thank Natasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
11554
Reviewed January 23, 2013

The shining star of this hotel is the folks working there. With the exception of one, who may have being having a bad day, the staff give great customer service. Shuttle service is provided within a 5 mile radius. That was a real bonus, and they were very prompt and courteous. Other pros: breakfast bar has nice selections, rooms are large, wi-fi is free, even though sometimes persnickity about staying connected. Cons: the hotel decor is a bit dated, the lobby area feels a bit cramped, and the rooms are average in comfort and appearance. My particular room was quiet, but others complained about hall noise. There was also a comment about a distinctly unpleasant odor in one room (musty, old smell.) My bed was not as comfortable or plush with pillows and comforters like I have had at stays in other hotels (Hampton, Marriott). For TV junkies, a huge 42 in flat screen is about 3 feet from the bed. There is a workout room with a few treadmills, a stationary bike and free weights. The bar has a limited selection of beers, wines and liquors. There is no restaurant on site, but there is menu service. I did not order off the menu so cannot attest to the quality or taste of their offerings.

Room Tip: Rooms on the 3rd and 5th floor will see more traffic since that is where the ice machines are locate...
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  • Stayed: January 2013, traveled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

I stayed here for 2 nights for a family event. Overall, the hotel met our needs. The best thing about this hotel is the staff. They are extremely pleasant and helpful people. They were so kind to my grandmother and other relatives who needed "extra"assistance at times. They were all wonderful..
The rooms are nicely laid out and have nice amenities. Our room was clean and quiet aside from the very loud air conditioner. The beds were my only real complaint. They are so hard and "noisy"-almost like plastic or something. The bedding on them was nice but those mattresses are horrible. I would be happy to stay again when/if they get better quality mattresses.
The breakfast area is very nice. It's clean and well done. A step above most other hotels. The lobby is comfortable with plenty of seating.
My nephew used the pool and it was kept nicely as well. Parking is safe and well lit. Hotel location near grocery, restaurants, etc. Plenty of options.

Room Tip: Took highest floor to avoid noise. It was quiet but elevator slow and only one was working.
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  • Stayed: September 2012, traveled with family
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Thank NYFLORIDIAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

Booked this hotel thru Travelocity and all I can say is WOW. Over the last 17 years my husband and I have done a lot of traveling in the US and this was by far the best hotel we have ever stayed at. I booked a king bed with continental breakfast. When we arrived and checked in we realized I had booked a king suite. Absolutely wonderful is all I can say. Continental breakfast was great. This hotel is situated about 20 minutes north of downtown Atlanta. Having brought our GPS with us we had no problems finding the Georgia Aquarium, World of Coke, Atlanta Zoo or anything else we went looking for. We have found our new hotel and will stay only at Hyatt from now on when able to find a great deal. For a vacation with a 7 night/8 day stay; airfare from Detroit, and a rental car we only paid $1300. Thanks Hyatt Place Norcross and Travelocity. You guys rock.....

  • Stayed: December 2012, traveled as a couple
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2  Thank atlantis4170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

We recently stayed at the Hyatt Place in Norcross while traveling through Atlanta on a long road trip. We had an excellent stay -- the hotel is very clean, comfortable, updated, and has great service. The rooms are large, the beds are comfortable, and they come with a refrigerator, which is very helpful when traveling. We also LOVED the breakfast -- lots of great fresh fruit options, and everything at the breakfast was of high quality.
We highly recommend the Hyatt Place and will definitely be staying there again the next time that we are in the area.

  • Stayed: December 2012, traveled with family
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1  Thank mkolvites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Atlanta/Norcross/Peachtree

Address: 5600 Peachtree Pkwy, Norcross, GA 30092-2811 (Formerly AmeriSuites Atlanta Peachtree Corner)
Location: United States > Georgia > Norcross
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Norcross
#2 Romantic Hotel in Norcross
Price Range: $97 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Atlanta/Norcross/Peachtree 3*
Number of rooms: 128
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hyatt Hotels Corporation, Hotels.com, Travelocity, Priceline, Hotwire, Orbitz, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hyatt Place Atlanta/Norcross/Peachtree reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Atlanta/Norcross/Peachtree Hotel Norcross
Hyatt Place Norcross
Amerisuites Norcross
Hyatt Norcross
Norcross Amerisuites
Norcross Hyatt

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