We were on a trip seeing family and this was a stop on our way to Florida. We made reservations on line. They said that they accepted pets, no mention of a fee like most other sites. We also requested a ground floor room do to health. Well when we checked in they gave us a room on the second floor in the back of the hotel because of the dog. There was no elevator in the back of the hotel and the key cards didn't work on the doors! We did go to the room to check it out. While I was reading the hotel welcome book to try and find a place to eat close I noticed a statement that there was a pet fee of $20.00!!!! This was not a hotel that was deserving of a $20.00 fee. We complained but it did no good. They should state fees when the reservation is made! They said we could talk to the manager at 9:30 in the morning Not!I room was really not that clean anyway. Needless to say we left and went down te street found a lot cleaner hotel for less and NO Pet fee!
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- Also Known As:
- Comfort Inn Norcross
- Norcross Comfort Inn