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“Great customer service”

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Country Inn & Suites By Carlson, Norcross
Ranked #6 of 38 Hotels in Norcross
Certificate of Excellence
Louisville, Kentucky
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Great customer service”
Reviewed November 24, 2011

The hotel is undergoing some renovations and updates so the facilities will be better quality in the near future. The best thing about the hotel is the staff. They are very friendly, helpful and willing to please. The TV in our room was recently installed and not working properly. The staff immediately offered us an upgrade and was doing their best to make sure we were comfortable and happy. The Oceans bar and Grill across the street was very good and offered a 15% discount for the hotel guests.

Room Tip: If you want a quieter rest, ask for a room on the back of the hotel. Atlanta morning traffic starts...
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brusselslady48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, Owner at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Thank you for choosing to stay with us. Thank you for your time in writing the review. We appreciate your patience & understanding of possibility of unexpected issue as we go through the renovations & updates. We are very excited about the brand new 37 inch flat panel LG the new HD channel lineup just for our guests. But, part of the change & transition, despite all our effort, at time we end up causing undeserving & unintended inconvenience to our guest. We always regret that and sincerely apologize for the same. Please trust that we do and will always do our best to promptly remediate the issue &/or take action so that it does not repeat. I am very glad to hear that you enjoyed the food & 15% discount at The Oceans Bar and Grill exclusively for our guests at Country Inn & Suites in Norcross. Again, thank you for choosing to stay with us. Your business is much appreciated - The Country Inn & Suites Norcross Team.
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263 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
Parker, Colorado
1 review
Reviewed November 22, 2011

Hotel staff are very nice, rooms are clean, super flat screen HD TV's (LG's!). Not too far from a major freeway makes for easy access to the hotel. Fast food places are on the same street block & same side of the street as the hotel. Good WiFi Internet connection. Just simply a very nice place to stay all around!

Room Tip: Just ask the front desk staff - Their very helpful - all the rooms have been nice in my numerous sta...
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irv N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, Owner at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Thank you for choosing to stay with us. We truly value & appreciate your support & the repeat business. Thank you for your time in writing the review. Yeah!! The brand new 37 inch flat panel LG TV sets are here!! We are excited about entertaining our guests at the only hotel in the area where guests can enjoy extensive line up of popular channels including over 40 HD channels plus premium HD packages such as HBO (up to 9 channels) & ESPN (up to 6 channels). Thanks for the tip to our future guests. We will always be at service to our guests to make their stay a pleasant one!! - The Country Inn & Suites Norcross Team.
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Alabama
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 9, 2011

My husband and I were greatly pleased by the service received by the personnel at this Country Inn. They bent over backwards to assure that all our needs were met. The breakfast was more than filling and varied. They have a business center and an exercise room. It took me only 15 minutes to get to my meetings at the Carter Center (1.5 miles from downtown Atlanta). Will definitely stay here next time we are in the area. Great prices.

Room Tip: Rooms on the back (west side) are quieter.
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gonzdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, General Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Please accept my apology for the delayed response. Thank you for complimenting us to be a “Little Gem In Norcross”. We appreciate your time to write the review. Please come back & give us the opportunity host you & your husband during your next visit in the area. We have acquired the hotel just a few months ago and as we continue building business, please trust that we will continue doing our best to meet & exceed all needs of our guests. - The Country Inn & Suites Norcross Team.
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Holiday, Florida
1 review
Reviewed October 25, 2011

This hotel was very nice and comfortable. Clean rooms, good breakfast and the staff was great. A wonderful home away from home. Thank you.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lenore S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Please accept my apology for the delayed response. It is our pleasure to hear that we made your stay a wonderful home away from home. That is exactly what we want to deliver and we feel very satisfied every time guest experiences that. Thank you for complimenting the rooms, breakfast & staff. Please know that we have made some more progress at the hotel. Our remodeling is about complete. The bathrooms are now renovated and we are proud to be the only hotel in the area to offer extensive HD channel lineup including multiple HBO & ESPN channels on brand new 37” Flat Screen LG TV sets. We look forward to welcome you & your friends whenever you are in the area. - The Country Inn & Suites Norcross Team.
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Lima, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2011

My wife and I travel the country each year, averaging 7 to 10 states a year and approximately 60 hotel stays. Anyone who travels knows the basic needs in a hotel; cleanliness, good location, etc. This hotel gets top marks in all of these areas, as well as having very nice suites with amenities like wet bars, thick steel doors on master bedrooms that drown out noise from the living room, etc.

What I would like to focus on is where this hotel really goes above and beyond, and that is in the kindness of the staff and the little niceties that really make a stay away from home more pleasant. I booked our hotel over the phone with Jackie at around 12am to 1am. Even at that late hour, she was as vibrant and cordial as you could ask anyone to be. By the time we hung up, I was looking forward to meeting her.

She did not disappoint. We were greeted by Lisa and Jackie, offered cookies along with every amenity you could want, and were instantly made to feel beyond welcome. A by the book clerk can really be a drain after being on the road all day. From the reservation to check out, how refreshing to be greeted with such kindness. Instant friends.

To Jackie, Lisa, Manish and the entire staff at Country Inn & Suites Norcross who made our stay so wonderful, thank you so much for your time and efforts to offer something that has long left most businesses, kindness. After 13 seasons of travelling the country from Long Beach California to Richmond Virginia to Upper Peninsula Michigan to Kissimmee Florida, we have stayed everywhere, but few places have so touched our hearts.

Think this is a little over the top for a hotel stay? Check in to 5 dozen hotels a year. Then check in to this hotel and tell me what you think. Thank you Manish for offering the exception to the typical hotel!!

Jim & Stephanie
The Haunted Enthusiasts
www.hauntedenthusiasts.com
http://facebook.com/haunted.enthusiasts

Room Tip: If travelling with family, spend $10 extra and get a suite. The living room has a hide a bed and r...
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, Owner at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Jim & Stephanie, Happy Thanksgiving!! Please accept my apology for the delayed response. Thank you for such expressive review. Thank you, Thank you, Thank you & Thank you . I agree that basic amenities & comforts are expected from hotels. We feel that most valued factor to the guest’s experience at the hotel is the vibe, the energy & the human touch. We feel that big factor in our ability to deliver on our guest’s expectation is that we are relentless & genuine in our intent to practice these values & create the right environment so that guest experiences a pleasant & as much at home as possible stay.

You can’t imagine how much proud & thankful we are to hear that we touched your heart, that our service made your trip one of the exceptionally best stays over your 13 seasons all over the country and, that we extend the kindness & the human touch!! Being new hotel owner & 1st time hotelier, this genuinely means a lot! It gives me tremendous confidence. Big thank you from Jackie, Lisa and everyone here at the hotel.
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Milford, Illinois
2 reviews
Reviewed October 11, 2011

This hotel is VERY nice! The breakfast was good, the rooms were quiet & comfortable. Everything about this hotel was great. The BEST part was the staff. The employees were VERY easy to work with and helped us out tremendously. They make our trip complete & were very kind. Also, the price was awesome. THANK YOU!

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, General Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Please accept my apology for the delayed response. Thank you for being generous in expressing your experience. Your statements such as “They make our trip complete & Everything about this hotel was great” means a lot to us. It makes us feel extremely proud and appreciated!! Collectively we are a good team and genuinely want to do our best at all time to make our guest’s stay a pleasant one and as much feel at home as possible. Yup!! Our prices are awesome and we continue doing all we can to further add value!! Now we are the only hotel in the area to offer extensive HD channel lineup including multiple HBO & ESPN channels on brand new 37” Flat Screen LG TV sets. - The Country Inn & Suites Norcross Team.
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Huntington Beach, California
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 10, 2011

Great staff ,great service, easy check in and out , will come back again

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAM B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, General Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Please accept my apology for the delayed response. Thank you for brief but, very valuable review. Thank you for choosing to stay with us and willing to give us an opportunity to continue hosting you & your family in future. It would be our pleasure! Please know that now we have freshly renovated bathrooms. And, now we are the only hotel in the area to offer brand new 37” LG flat screen TVs with extensive HD channel lineup including several HBO & ESPN channels. We truly appreciate your business! Thank you very much. - The Country Inn & Suites Norcross Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Norcross

Property: Country Inn & Suites By Carlson, Norcross
Address: 5970 Jimmy Carter Boulevard, Norcross, GA 30071-2912
Phone Number:
Location: United States > Georgia > Norcross
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Norcross
#4 Business Hotel in Norcross
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Norcross 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
Country Inn & Suites By Carlson Norcross is conveniently located on Jimmy Carter Blvd. near I-85 Exit 99, minutes from Peachtree Corners & just 15 miles outside of Atlanta. Close to several attractions, the hotel accommodations boast everything you need for a delightful stay. Guests of our hotel enjoy high-speed Internet access, Fitness Center, Swimming pool, Complimentary "Be Our Guest" HOT Breakfast and the warm, friendly service of our energetic staff. ***EXCLUSIVE FEATURE*** We are excited & pleased to be the only hotel in the area that offers 37-inch flat screen TV sets in each room with extensive line up of local & premium channels (including SEVERAL HBO & ESPN) on HD (Hi Definition). ... more   less 
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Also Known As:
Country Inn And Suites Norcross
Country Inn & Suites Norcross Hotel Norcross
Country Inn Norcross
Norcross Country Inn

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