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“GREAT people skills”

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Country Inn & Suites By Carlson, Norcross
Ranked #7 of 38 Hotels in Norcross
Milford, Illinois
2 reviews
“GREAT people skills”
Reviewed October 11, 2011

This hotel is VERY nice! The breakfast was good, the rooms were quiet & comfortable. Everything about this hotel was great. The BEST part was the staff. The employees were VERY easy to work with and helped us out tremendously. They make our trip complete & were very kind. Also, the price was awesome. THANK YOU!

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, General Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Please accept my apology for the delayed response. Thank you for being generous in expressing your experience. Your statements such as “They make our trip complete & Everything about this hotel was great” means a lot to us. It makes us feel extremely proud and appreciated!! Collectively we are a good team and genuinely want to do our best at all time to make our guest’s stay a pleasant one and as much feel at home as possible. Yup!! Our prices are awesome and we continue doing all we can to further add value!! Now we are the only hotel in the area to offer extensive HD channel lineup including multiple HBO & ESPN channels on brand new 37” Flat Screen LG TV sets. - The Country Inn & Suites Norcross Team.
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254 reviews from our community

Traveler rating
    142
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    26
    21
    8
See reviews for
82
35
8
92
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
Huntington Beach, California
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 10, 2011

Great staff ,great service, easy check in and out , will come back again

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAM B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, General Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Please accept my apology for the delayed response. Thank you for brief but, very valuable review. Thank you for choosing to stay with us and willing to give us an opportunity to continue hosting you & your family in future. It would be our pleasure! Please know that now we have freshly renovated bathrooms. And, now we are the only hotel in the area to offer brand new 37” LG flat screen TVs with extensive HD channel lineup including several HBO & ESPN channels. We truly appreciate your business! Thank you very much. - The Country Inn & Suites Norcross Team.
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Murfreesboro, Tennessee
2 reviews
Reviewed October 9, 2011

We absolutely loved our stay here. The rooms are very nice and clean. All the staff were very friendly and extremely helpful.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank william b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, General Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Please accept my apology for the delayed response. Thank you for your time to write this review. Your valued time is much appreciated. We want our guest to have an absolutely pleasant & feel at home experience and your expression “We absolutely loved our stay here” makes us all at the hotel feel very proud. Thank you very much. Yup!! We are committed to extend genuinely pleasant, helpful & friendly environment for our guests. We love to be at our guests service at all the time. - The Country Inn & Suites Norcross Team.
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Pensacola, Florida
1 review
Reviewed October 8, 2011

I arrived after 11:00 pm and check-in was a breeze. The King Suite was truly a great value for the stay. I was impressed with the size and cleaniness of the suite. The bed was comfortable. Bathroom was clean and tidy and the shower had great water pressure. The free breakfast had a variety of coffee, 3 types of juice, cereal, yogurt, fruit, granola, assorted pastries and breads, waffles, oatmeal with craisons, and get this...scrambled eggs, bacon, sausage, biscuits. Also had toppings such as mushrooms, cheese, sala, etc. EXCELLENT!!!

  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ForgivenChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, General Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, November 24, 2011
Dear Guest, Happy Thanksgiving!! Please accept my apology for the delayed response. Your time to write this review is truly appreciated. I am very glad that you had a pleasant stay and that you found our rooms clean & comfortable. Our rooms are upgraded and the housekeeping staff does an outstanding job at keeping it fresh & clean to welcome guests such as you. Our guests consistently enjoy our rooms!! And, please know that we have just finished renovating our bathrooms with brand new granite countertops, new wallpaper & more. I am glad that you enjoyed our fresh Hot Breakfast. Thank you for sharing that you did enjoy extended line up of our breakfast menu. This is helpful!! Thank you very much for staying with us. Upon your next visit we hope to host you again - The Country Inn & Suites Norcross Team..
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Augusta, Georgia
1 review
Reviewed September 20, 2011

I travel for work and try to stay at Country Inn properties throughout the southeast. Because of the consistent quality and service at these hotels I also try to stay at them when traveling for pleasure. We booked a room at this hotel for a weekend visit to the haunted attraction Netherworld a few years ago and had a great experience. Since then I have stayed there several more times even when another Country Inn might be closer to the event I am attending. In July I attended a concert in south Atlanta's Lakewood Amphitheater and then in August I attended a NASCAR race south of Atlanta in Hampton. We will be staying here again in October to visit Netherworld again and attend a concert in midtown Atlanta. The desk staff has been excellent during each stay. The one and only time when I had an issue with my room the staff rectified it immediately and the hotel management contacted me to verify I was satisfied. This kind of personal service seems to be harder and harder to find in the hopitality industy. Close proximity to the interstate and the perimeter bypass make this hotel a great location for any event in or around Atlanta (concerts, races, museums, amusement parks, pro-sports).

  • Stayed August 2011, traveled with family
    • Value
    • Location
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Helpful?
Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, Owner at Country Inn & Suites By Carlson, Norcross, responded to this review, October 8, 2011
Dear Guest,

Thank you very much for sparing time to write this review about your stay at our Norcross Country Inn & Suites. It is gives us tremendous pleasure to welcome you here whenever you are in the area. Thank you for choosing to stay with us and extending your most valued business over the years. This hotel is under new management and please trust that we will always do our best address any unanticipated issues &/or inconvenience. Extending caring, comforting & consistent experience is our priority. Lastly & importantly, thank you for recognizing the staff. More than anything, it is satisfying and encouraging to see compliment from a guest.

Thank you again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thomaston, Georgia
1 review
Reviewed September 14, 2011

We really enjoyed our stay at this hotel. The customer service representative was extremely helpful and friendly while being professional at the same time. She went above and beyond to ensure we had a pleasant and enjoyable stay. Our profession require we travel and often stay in hotels at least once a month and this is truly an exceptional service. Although there are renovations going on, it did not distract from the cleanliness or comfort of the hotel. We look forward to the hot breakfast in the new breakfast area and other upgrades.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank kle a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, September 17, 2011
Dear Guest,

Thank you very much for your time in writing this review. Your business is much valued & appreciated. I appreciate the recognition of the staff. I am very glad to hear that the hotel staff went above and beyond to ensure that you had a pleasant and enjoyable stay. We strive to extend consistent service to all our guests at all the time.

Please know that we are getting ready to soon offer the much awaited free hot breakfast. About the renovation, we are very much excited about the change in flight. We are working hard to complete it as soon as possible. Goal is to further enhance the experience for our guests.

On behalf of our entire staff here at the Norcross Country Inns & Suites By Carlson we would like to thank you for your business. We hope to see you again when your travels bring you back to the area! Thank you for choosing to stay with us.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2011

We really appreciated the stay there. Staff was superb, looking forward to new hot kitchen and another stay to get away from our new rental house.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Printice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GANCROSS, Manager at Country Inn & Suites By Carlson, Norcross, responded to this review, September 17, 2011
Dear Guest,

Thank you very much for your time in writing this review. Recognition of the staff is very much appreciated. It genuinely means a lot to all of us. We will continue doing all in our power to ensure that our guests have a pleasant and comfortable stay.

On behalf of our entire staff here at the Norcross Country Inns & Suites By Carlson we would like to thank you for your business. We hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Norcross

Property: Country Inn & Suites By Carlson, Norcross
Address: 5970 Jimmy Carter Boulevard, Norcross, GA 30071-2912
Phone Number:
Location: United States > Georgia > Norcross
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Norcross
#4 Business Hotel in Norcross
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Norcross 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
Country Inn & Suites By Carlson Norcross is conveniently located on Jimmy Carter Blvd. near I-85 Exit 99, minutes from Peachtree Corners & just 15 miles outside of Atlanta. Close to several attractions, the hotel accommodations boast everything you need for a delightful stay. Guests of our hotel enjoy high-speed Internet access, Fitness Center, Swimming pool, Complimentary "Be Our Guest" HOT Breakfast and the warm, friendly service of our energetic staff. ***EXCLUSIVE FEATURE*** We are excited & pleased to be the only hotel in the area that offers 37-inch flat screen TV sets in each room with extensive line up of local & premium channels (including SEVERAL HBO & ESPN) on HD (Hi Definition). ... more   less 
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Also Known As:
Country Inn & Suites Norcross Hotel Norcross
Country Inn And Suites Norcross
Country Inn Norcross
Norcross Country Inn

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