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“Great customer service and the food is just great.”

Red Robin Gourmet Burgers
Ranked #37 of 214 Restaurants in Newnan
Cuisines: American
Restaurant details
Reviewed August 13, 2013 via mobile

This is a great place to eat burgers they are prepared good and the milk shakes are good and thick. They treat vets well and on your birthday you eat free.

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Thank 1ibrahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 - 76 of 89 reviews

Reviewed August 3, 2013

Let me start by saying that we've been to this Red Robin restaurant in the past. It was, in fact, the first Red Robin we visited several years ago. We didn't have them, at that time, where we live in FL. Back then, the service was good and the food was good.

This visit, however, was disappointing. We had to wait to be seated, which was no big deal. It was Saturday night so we knew we'd have a wait. But after we were seated, it took the waitress about 10 minutes to come get our drink order. There was five of us so not a tiny group but not a large one either. Once she got the drink order, it took her five minutes to bring back two of the five drinks. None of these were alcoholic drinks so they were all coming from the same place. She was pretty scattered, to say the least.

Once our drinks had all arrived, we were beyond ready to order. But when she brought our last drink, she put up her finger and said she's "be back in a minute". About 5 minutes later, she finally came back and took our order. We didn't have any custom orders or special requests. Just burgers and fries.

The food took longer than normal to arrive and by this time, our drinks were empty and had been empty for a while. She left the food and said she'd "be back in a minute", her mantra apparently. When she came back, several minutes later, she asked if we wanted more drinks. All of the glasses were empty by that time. So yes, we wanted more to drink.

The food was okay. Not as hot as it could be and the fries were tepid at best but we weren't going to complain since we had already been there for longer than we should have and just didn't want to deal with waiting for food to be re-done.

Something else we noticed was that there was no manager "touring" the tables. Every other time we'd been to this location and when we visit Red Robin at home, the manager is in the dining room checking on tables, occasionally helping carry food to tables and just overseeing things. Not so this visit. Perhaps that's what the issue was. No one keeping things together.

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Thank DMast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

We have gone to this particular Red Robin since they opened (a bit of a drive - 12 miles). Always been very happy with the food. However, two weeks ago we went expecting our awesome burgers. Disappointed does not seem to describe how we felt. It was like eating at Burger King. Nothing wrong with Burger King, we enjoy their burgers on the road. But for over $10 per burger you expect sensational burgers! Seems they had a menu change and are trying to be all things to all people. They should stick with what they do best - BURGERS! We'll go to Five Guys from now on; they're closer to home (across the street.).

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Thank CiaoBella060708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

The food is always great here. For something different and slightly better for you than a burger try the turkey patty. You can sub out the beef for it and it gives a whole flavor to whatever you order. I have tried most things on the menu between myself and my family and I must say that I haven't had anything bad yet.

Service is usually spot on and friendly.

Thank WeedwackerPD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2013

Red Robin is great. They have great burgers as well as many items.
The service was also great, so we left happy

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Thank Caleb J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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