Second stay here of late. First was very good.
Spas are one thing but remember a 5 star must have a great standard overall.
The Heights at present definetly deserves a 4 star rating.
This stay we were given a very poor room. Package priced but a 5 star hotel has no bad rooms.
Ripped curtains, coffee table was in poor state, guest book in dire need of replacement, and more besides. Manageress came to sort out but insisted facilities were adequate.
Asked for a new room and was charged 50 extra. We paid to avoid further hassle.
New room was 5 star standard. Hotel stay was fine but manageress' attitude was very poor towards us indeed. Very patronising - I should note that staff were using the penthouse
it seems it has not been used in a while:)
Stay here if you like but ask to see your room first if you have paid for a junior suite.
Demand what you are paying for. The Brehon and Park hotel are also recommended.More
- Free Wifi
- Free Parking