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“Excellent Customer Service” 5 of 5 stars
Review of Drury Inn & Suites Atlanta South

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Drury Inn & Suites Atlanta South
3.0 of 5 Hotel   |   6520 South Lee Street, Morrow, GA 30260   |  
Hotel website
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Hotel amenities
Offers & Announcements
Free Hot Breakfast & Wifi
Ranked #1 of 12 Hotels in Morrow
Certificate of Excellence
Bright, Indiana, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed October 26, 2013

We made a point to stay at this Drury Inn because our experience the year before was so great.
Angela at the front desk, Pam who seemed to run the dining area, Tiffiany, Rosa.....all made us feel like old friends. The manager, Chris Garcia gave us excellent advice on avoiding the Atlanta traffic on our trip home. A suggestion for a better night sleep is to put the blower on before retiring. Otherwise the blower going on and off through the night will probably disturb your sleep.
The evening buffet is a nice amenity that is included with your stay. Breakfast was es
My only problem this year is that I booked my room online and it cost twice as much. I suggest you call the Inn directly to avoid paying extra.
Kate Rainey
Bright, Indiana

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kathleen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
    213
    84
    37
    9
    5
See reviews for
154
87
13
44
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Any
English first
Atlanta
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 22, 2013

The Drury Inn & Suites is a great location. Breakfast was great and the evening dinner allowed us to save a ton of money. We used the indoor pool and the kids have a great time. I stay at the Drury Inn becasue its a great customer service place to stay. The AGM and General Manager all speak with the guest and the staff was great. If you're traveling near the hotel and need a place to stay-the Drury Inn Morrow is your home away from home.

Room Tip: The suites are very large and great for a large family with kids.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Willisblak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destin, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 14, 2013

Very nice hotel. Parking area was clean and very well lighted. The room was clean and Wi-Fi worked very good. They served great meals every evening. They also served hot breakfast. The hotel was very easy to access from I-75. There were plenty places to shop near the hotel, Such as the mall, shopping centers, and places to eat.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Florida32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 24, 2013

Nice hotel, friendly staff. Always good to find pet friendly nice hotels. Room was clean and cool. Bed was good, nice place to rest on a long road trip. I wish we could make it for the happy hour in the evening, that is always a nice treat, especially if you don't want to go out again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunnellon, Florida
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed September 21, 2013

Drury Inn never disappoints us. For only $69.00, we enjoyed a clean room with free Wi-Fi, flat screen TV, soft towels and comfortable beds. We were served a very nice evening meal that included a selection of hot dishes, soup, salad, baked potatoes, alcoholic beverages, along with other non- alcoholic beverages. They always have popcorn and soft drinks and coffee. In the morning you receive a hot breakfast including eggs, sausage, biscuits and gravy, cereal, pastries, juice, etc. The staff is always friendly and welcoming. All of this is included for the price of the room. The only negative thing I can think of is the lack of locations available.

Room Tip: Join their club for quick and easy check-in.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Don F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owen Sound, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 18, 2013

Our family of five stayed here on our trip back from Florida after a day's travel. After staying at the Drury Inn at Sharonville (Cinncinatti North) our expectations were high. The lobby and breakfast area were very clean and it was very easy to access the hotel from I-75 with gas stations and a 24 hour I-Hop right around the corner that accomodated my son's peanut allergy. The room we were assigned was spacious but dated and smelled like smoke. My wife asked if it had been a smoking room but the night manager insisted it wasn't. It turns out that a ventilation flaw resulted in the smoke from a smoking room above or below our room was drawing the smoke in through the bathroom. My kids were pumped to use the pool but it was so dirty and full of bugs that they would not go in and they aren't usually squeamish about where they swim after swimming at the lake where their cousins have a cottage. My wife took them back to the room and we had a quiet night despite facing the freeway. The next morning she spoke to the General Manager and instead of the usual denial or anything wrong he investigated and apologized for the pool condition and the smell of smoke. He said that there would be some major renovations upcoming to the hotel that should address some of the concerns and that maintenance had gone home so there was no one inspecting and taking care of the pool. To address the interim period he would change the classification of the room or the rooms above and below so that future guests are not subjected to the smoke smell. Because we were not happy with our stay he did not charge us for the stay. We were pleasantly surprised and look forward to staying here on a future trip after the renovations have been completed.

Room Tip: Ensure you ask for an updated room post January 2014. They are doing much needed updates 2 floors at...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Voyageurs1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 4, 2013

I stayed at this hotel earlier this year while visiting my husband on his work trip, and will not go back. The room was not cleaned properly before check in, I found fake eyelashes on my bed and there was little hairs all over the sheets. I was so disgusted!! Granted they give you free breakfast and dinner but they need to work on their housekeeping skills.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Lizesc69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Atlanta South, responded to this review, September 11, 2013
Let me first begin by apologizing for your experience at our hotel. We strive to make every guest's stay a great one and we definitely dropped the ball. We truly appreciate the feedback you have given, without it we could not improve. While I have no excuse for what you experienced, we are truly committed, and make a promise, that we DO follow up with our team members to prevent this from happening in the future.

The service experience you received is not typical of our hotel. We are saddened that you do not want to come back, and hope you'll reconsider. If so, you may call me direct at the hotel and I'll see to it personally that we discuss your last stay and make your next stay a great one.

Sincerely,
Chris Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Atlanta South

Property: Drury Inn & Suites Atlanta South
Address: 6520 South Lee Street, Morrow, GA 30260
Phone Number:
Location: United States > Georgia > Morrow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Morrow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Atlanta South 3*
Number of rooms: 132
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. While in Atlanta, check out the National Battlefield Park on Kennesaw Mountain or visit beautiful downtown Atlanta, where a Braves game at Turner field and the Georgia Aquarium, the world largest aquarium, are must-see attractions. ... more   less 
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Also Known As:
Drury Inn And Suites Atlanta South
Drury Inn & Suites Atlanta South Hotel Morrow
Drury Inn Morrow
Drury Morrow
Drury Inn Atlanta South
Morrow Drury

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