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“Beyond Excellent Customer Service!!!!”

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Drury Inn & Suites Atlanta Morrow
Ranked #1 of 12 Hotels in Morrow
Certificate of Excellence
Reviewed March 31, 2012

My daughter stayed at this hotel on her way back from Savannah, GA, to Nashville, TN. I normally like to spend around $60 for a hotel, but couldn't find one at that rate, other than the Days Inn, at this exit. I ended up going with the $90 Drury Inn because of the free dinner ('bar foods') and free full breakfast, and gated secured parking. My daughter thought she saw a fresh stain on one of sheets. She did have a second bed. Upon checking out she told the manager on duty. They apologized. Then when I completed their online survey, I mentioned the stain in my response. Surprise!! THE MANAGER OF THE HOTEL MAILED ME A GIFT CERTIFICATE FOR A COMPLIMENTARY ONE NIGHT STAY! All because the housekeeping service had failed to see a stain (the room otherwise was very clean and my daughter, even told me on the phone, "Mom, this place is NICE!!!!")
Because of their conscientiousness and willingness to go the extra mile to make sure no customer left unhappy over ANYTHING at their hotel, I would definitely stay at this hotel regularly along that route. THIS is what customer service SHOULD be, as it was once, long ago!

  • Stayed: March 2012, traveled solo
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1  Thank TennesseeLady62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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420 - 426 of 463 reviews

Reviewed March 13, 2012

Well - my title should just sum it up.
This hotel is one of the best in the south Atlanta area. Drury never disappoints.
Tip: Stay in rooms above lower level (1st floor) and second floor (lobby). Quieter.

  • Stayed: March 2012, traveled on business
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2  Thank td397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2012

Spotless, pet-friendly, great staff, lots of free extras. We will be staying here again. This hotel is great value for what you pay!

Stayed: February 2012, traveled with family
1  Thank J Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2012

Staff was great. Room perfect. Rate less than advertised on hotels.com

  • Stayed: March 2012
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Thank DblEspresso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2012

Very inexpensive and lots of "extras" included: evening cocktails, dinner AND breakfast all included. We arrived too late to take advantage of cocktails and dinner, but these things make it a good value. Very clean and comfortable rooms. A bit worn, but fine for one night on the road. My only negative was the hot tub was a bit icky, but otherwise, a nice stay.

  • Stayed: February 2012, traveled with family
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Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2012

We stayed in the Drury Inn on our way to Florida. We were traveling with our dog and were having problems finding a place to stay that wasn't charging $50 to $100. We found this hotel at a reasonable rate and no pet charges. It was very nice. The room was big, clean, and they put us in a room close to an outside door. The complimentary breakfast in the morning was excellent. The staff was friendly and helpful. We look forward to staying at Drury Inns on future trips.

  • Stayed: January 2012
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1  Thank TE1185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2011

We have stayed at many Drury Inns and this hotel lived up to our expectations. The location was very easy to find and right off the highway. The traffic noise was heard in our room, but we are not light sleepers and it did not bother us. Earplugs would be recommended if you are bothered by noise.

Our room was very spacious and clean. It was a conference room! (#412). There was a murphy bed which was comfortable and also a large conference table with 8 chairs! The bathroom was large and all ceramic tile....with a paper hand towel dispenser on the wall. Another odd item was the 2 doors into the hallway. No complaints about the room - just a very odd set up. If we were there with a group, this would have been the 'get together' room!

Breakfast was great as usual. Eggs, toppings, sausage, biscuits & gravy, waffles, breads, donuts, cereal (hot & cold), fresh fruit & yogurt. We didn't check in early enough to enjoy the evening snacks/drinks.

The parking lot is gated at night and you use a room key to access it. In the morning the gates were open.

  • Stayed: December 2011, traveled as a couple
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Thank den&holly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Atlanta Morrow

Address: 6520 S Lee St, Morrow, GA 30260-3001
Phone Number:
Location: United States > Georgia > Morrow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Morrow
Price Range: $120 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites Atlanta Morrow 3*
Number of rooms: 132
Official Description (provided by the hotel):
Drury Inn & Suites Atlanta Morrow is conveniently located off I-75 in Morrow, just 20 minutes south of downtown Atlanta attractions, dining and shopping. Drury Inn & Suites provides plenty of free extras, like free hot breakfast every morning and free hot food and cold beverages every evening at our 5:30 Kickback(R). Free gated parking is available during your stay. ... more   less 
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Also Known As:
Drury Inn & Suites Atlanta South Hotel Morrow
Drury Inn And Suites Atlanta South
Drury Inn Morrow
Drury Morrow
Drury Inn Atlanta South
Morrow Drury

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