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“Best Stay at a Comfort Suites Ever!”

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Comfort Suites McDonough
Ranked #11 of 21 Hotels in McDonough
Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best Stay at a Comfort Suites Ever!”
5 of 5 bubbles Reviewed June 1, 2011

From beginning to the end, we felt like royalty here. Brandon Rivera showed explempary skills in hospitality as the rest of the staff from the cook, to the cleaning department and the night staff. We had a scare when my elderly mother thought she "lost" our 5 year old daughter. We called the police and everything but come to find out that the beds were so plush that the small child was lost in the covers!!!!! Thank God for the professional staff: Brandon, Lisa, Heather, and the cook. Thanks again!!!!!

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TravelDiva1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carbonton2, Owner at Comfort Suites McDonough, responded to this review, November 3, 2016
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147 reviews from our community

Traveler rating
    67
    48
    15
    6
    11
See reviews for
55
41
7
21
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Fredericksburg, Virginia, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 22, 2011

I am in the process of writing a book in regard to the hospitality industry, guest services, sales, etc. I have set out to stay at several different properties within my current residence. I was very pleased with the overal quality of this stay. Accommodations, Service, Quality and Value of this hotel is exceptional. This hotel located right off the exit was very convenient, close to shopping/dining and easy to find. The service of all employees of the hotel were exceptional though I would suggest making it more personal. Often times brand new hotels stick strictly to "business," though bringing your own personality to the team can really be that extra bit to make a guest's experience a wonderful one. The following are highlights of My visit.

Overall Appearance: The hotel exterior was beautiful, and located near another Choice Hotel (Comfort Inn). The lobby was beautifully decorated with contemporary decor, flat screen T.Vs and gave a truly jaw dropping aura.

Shawn, the young lady working behind the desk was pleasant and professional. I was in a King Suite which was spacious, comfortable and top knotch. Gave a sense of great value, luxury and comfort. The breakfast was delicious though I would try to get the eggs a bit more fluffy and the sausage a little less salty though I ate every bit of it. The seating area was near a flat screen TV mounted to the wall. The following are recommendations that would make this an even better experience for the next guest.

1. Personalize each stay for the guest: Using the guest name, constantly interacting with the guests to ensure they're comfortable and if there's anything that can be done to make them more comfortable. I was actually expecting a "courtesy call" about 30mins after check-in though I did not receive one. Courtesy calls 30 - 45 mins after the guest checks in to ensure they are satisfied with their room/suite and again to ask if there's anything else that can be done to ensure a great stay.
2. The music that was played in the lobby was a bit disturbinb, not in the sense that I didn't like it I actually did, though playing "lady gaga" and other pop/r&b music would give a very controversial feeling to some guests. By playing music without lyrics like smooth jazz (which btw would fit your lobby setting perfectly) you alleviate any concerns with guests not wanting their children to listen to certain types of music.
3. Have more manager/supervisor interactions with guests. Your property is small enough to have a manager walk around during breakfast to interact with the guests just for that extra umph! at the end. "Oh wow, even the manager's walking around pouring coffee asking about the stay, this hotel is top knotch," Perhaps not to the extent of pouring coffee but reassure the guests that you truly appreciate them being there. Also, as your property becomes more popular within the community, etc Actually reply to some of these tripadvisor reviews. With social media becoming more popular it would be wise to start maintaining and monitoring your reputation through tripadvisor. Perhaps give a little extra responsiblilty/promotion to Shawn the Guest Service Agent and make her the TripAdvisor liaison?

Thank you so very much for the pleasant stay at your hotel and who knows I may be back.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HKHospitality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carbonton2, Manager at Comfort Suites McDonough, responded to this review, November 3, 2016
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
michigan
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 19, 2011

From check-in to check-out, a great experience. The desk clerk was extremely helpful and pleasant; our room was very clean and quiet. We recommend this stop on I75!

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michiganmjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carbonton2, Manager at Comfort Suites McDonough, responded to this review, November 3, 2016
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Ridge, TN
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 bubbles Reviewed April 19, 2011

We stayed here on our way to Savannah. We knew we would get in very late and leave early so a pricer hotel seemed like a waste of money. This hotel is right on the interstate but we had no noise problems. Our 40 lb dog was traveling with us so we needed a hotel that allowed pets ($10 fee). They apparently set aside some rooms for pets and I was afraid it would smell bad but it was fine. The room had a king bed and a couch as still felt large. There was nothing especially nice about the room but it felt clean if a little run down. The towels were of the very cheapest type and one bath towel had a hole you could pass a grapefruit through! The guy at the desk was ok. We did not partake of the breakfast and never expect the free continental breakfast to be worth eating anyway--we bring our own stuff and use the refridgerator and microwave. My husband got our coffee at the nearby McDonalds (no Starbucks in the area). The tv and free high speed internet worked fine. If you just need to get some sleep and you don't care how fancy your room is, this place is fine.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lab804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carbonton2, Manager at Comfort Suites McDonough, responded to this review, November 3, 2016
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed April 1, 2011

We were attracted to this hotel because it was advertised as totally smoke-free and also pet-free. So many other hotels ignore the fact that some people are allergic to pets having been in the room or bed. The whole experience was perfect. Check-in was quick, efficient and courteous. Our room looked brand new and very clean. Comfortable bed. We enjoyed the morning breakfast with all the amenities including fresh scrambled eggs. This hotel has a great indoor heated pool and exercise room.
This was our first experience with Comfort Suites, and definitely won't be the last.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerPete155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carbonton2, Manager at Comfort Suites McDonough, responded to this review, November 3, 2016
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed February 9, 2011

My husband and I have traveled to the McDonough area several times over the last 12 months. We have stayed in this hotel every time. It is new,clean,and very nicely appointed.The beds are wonderful and we both slept well.The room is large and my husband made use of the good work space with his computer. The free breakfast was very good. A step above the norm for places like this. We had to make these trips due to serious illness of dear friends and then funerals.So we very much appreciated the lovely,serence,welcoming place to stay. This is a real winner.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canadian-Fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carbonton2, Manager at Comfort Suites McDonough, responded to this review, November 3, 2016
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississippi
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed September 14, 2010

We thought everything was great, except trying to get into the parking lot (road is tricky). We stayed a Saturday and Sunday for the NASCAR race weekend. We checked out on Monday morning and thought everything was fine. Checked bank statemt this week and they charged us 150.00 for SMOKING IN THE ROOM! It never happened. We spoke to a "nameless manager"1 time who says he was sure he smelled it so we pay 150.00. We tried to explain, he didn't want to hear anything else-said he could do whatever he wanted. Now won't take phone calls or emails! Guess we will be going back to Atlanta with our Attorney (it is the principal of calling us a liar) Tough if they didn't make enough money on race weekend but don't take it out on us and DEFINATELY NOT A WAY TO RUN A BUSINESS!

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank missysmom02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carbonton2, Manager at Comfort Suites McDonough, responded to this review, November 3, 2016
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites McDonough

Property: Comfort Suites McDonough
Address: 64 SR 81 West at Exit 218, McDonough, GA 30252
Phone Number:
Location: United States > Georgia > McDonough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 21 Hotels in McDonough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites McDonough 3*
Number of rooms: 76
Reservation Options:
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Also Known As:
Comfort Inn Mcdonough Hotel Mcdonough

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