Was out of town for work with my wife. Decided to take a night for ourselves before heading home. Arrived at the hotel at about noon on a Saturday. Found a great rate ($85 for the night on Expedia). Went inside to ask if they would honor the online quote, and was told by a hotel staff member that they would not. Not a problem, I would just reserve it online. 2 minutes later, I was back in front of her with my confirmation email from Expedia. After giving her my confirmation, I was told that the confirmation supplied by Expedia ment nothing to her as it did not start with an "8". After showing her the confirmation and proof that the room was paid for, I was promptly told again that the email ment nothing to her as the confirmation did not start with an "8". As I began to tell her that what she was telling ME ment nothing, and it sounds like this hotel and it's venders have a problem, a manager saw my frustration and stepped in, telling the employee to do a simple name search to find the reservation. Low and behold, there it was. This is a new hotel, so I will cut some slack as to the training of the employees....HOWEVER...making someone feel welcome has nothing to do with being trained. This employee failed miserably on this front. The manager jumped in and saved the day. I will not let her crabby attitude affect this review though, as EVERY other employee I delt with while there was great.
- Official Description (provided by the hotel):
- Welcome to the brand new Courtyard by Marriott Atlanta-McDonough! We are easily accessed from Interstate 75 off of exit 221, just 20 miles south of downtown Atlanta. That's just enough of distance to be close to all of the exciting happenings of Atlanta, and far enough away to be just out of reach of the hustle and bustle of the city. What makes us different from the competition? Our people do! We have an award winning staff that are passionate about service and are eagerly waiting to serve you. The next best thing about our hotel is our fantastic new design with ultra modern decor. We have a very relaxing atmosphere that also provides all of the modern conveniences that you depend on to be productive. We are looking forward to your arrival, what are you waiting for? Courtyard by Marriott Atlanta-McDonough... Comfortably south of Atlanta. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Hotwire, Expedia, Travelocity, Priceline, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your Courtyard Atlanta McDonough reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.