I convinced my sister we should check in to hotel because I use Hilton on most of my trips. I was quickly embarrassed I had suggested stay. During check in the clerk behind the desk who had no personality or customer service took card for payment handed it back and said "that's it" leaving us to guess on any of the amenities or locations of them. I ask about a cookie at check in as I am used to and the response was" 5:00 end of counter". My sister and I went to unload and as we are coming by the desk the clerk is whispering to another co worker about my request for cookie. I guess they have not seen the billboards for Hilton. I later came down to hear some loud mouth clerk behind the desk discussing with co worker a situation with a mentally disabled person and she said retarded over and over. As a parent of an Autistic child I can not say how disturbed I was to have to hear that word not 1 but 5 times. I have contacted the customer service and was told the general manager would contact me. As of yet I have not heard from the GM which speaks volume on the service or lack of I received.
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- Also Known As:
- Hilton Garden Inn Atlanta South-Mcdonough Hotel Mcdonough