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“Sorority Reunion Group”

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Hilton Atlanta / Marietta Hotel & Conference Center
Ranked #3 of 33 Hotels in Marietta
Certificate of Excellence
Saint Simons Island, Georgia
Level Contributor
3 reviews
3 hotel reviews
“Sorority Reunion Group”
5 of 5 bubbles Reviewed May 12, 2014

The hotel was the perfect location for our two-night get-together. We made use of the hotel's transportation service and were able to get to all of our planned events. Without this service, we would not have been able to enjoy Marietta and surroundings. Hotel staff was helpful and courteous.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank rewood2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, May 22, 2014
Dear rewood2,

Thank you for allowing us to serve you during your sorority reunion. We agree that our unique location, with great access to I-75, Marietta Square, yet nestled off the beaten path just enough to have that golf course view......a great little get away spot and the shuttle to let you enjoy is our pleasure to provide. Hope to see you again soon. Until then,

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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839 reviews from our community

Traveler rating
    386
    226
    127
    61
    39
See reviews for
204
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356
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Kansas City, MO
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed May 6, 2014

Booked an online reservation using my points. I'm diamond status and you typically get a little gift when you check in. Even just a bottle of water. Ugh NO!
First of all reservations here are meaningless because they didn't have the room I reserved. No King beds in the whole city so I'm out of luck trying to change hotels. Then the front desk "lady" charged me for the room. When I inquired she said I used the cash/points options. I did NOT and have the email and confirmation to prove it. Then my phone died and she refused to call Hilton to straighten it out so I wouldn't be charged.
WHERES THE CUSTOMER SERVICE?????
Obviously I was upset by this point but little miss unprofessional decided to play the victim and say I shouldn't be upset with her. I told her she shouldn't mistreat guests and her sarcastic response to talk to her manager sealed the deal. She even shouted out their name as I walked to

I'm going to state the obvious here but when you treat people like that. They don't like it. Mind Blown!

DONT STAY HERE AND FOR GOD SAKES DONT EXPECT ANY GOOD SERVICE!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank worktraveler4404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, May 22, 2014
Dear Worktraveler4404,

Please accept my sincere apologies for your negative experience. It is so out of character for us, I', almost at a loss for words. Bottom line is, we certainly didn't make you feel valued, cared for or respected and that simply is unacceptable. Please know that we take this review seriously and will use it to learn from this mistake. I do hope we will have a future opportunity to regain your trust in our ability to serve you. Until then,

safe travels!
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Summerville
1 review
5 of 5 bubbles Reviewed May 4, 2014

Staff was wonderful. Hotel is absolutely beautiful. Location was great and close to main street, Market Square, which just added to the convenience of the hotel. There were 2 events happening during our stay but it did not pose any problems whatsoever to our stay. Short loss of power in the morning but that was quickly resolved... Did I mention STAFF WAS WONDERFUL?

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, May 22, 2014
Dear Michelle R,

What a great review of our hotel and staff. Thank you so much! We can't wait to serve you again! Until you return to our area,

safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed April 30, 2014

Nice hotel, great view of golf course and nice breakfast spread. My only gripe was the size of the bathroom was just too small for more than 1 person at a time to be in there. The bathroom door was so large and the bathroom was so small, that you were running into the toilet when opening the door to leave. Also, I wish the hotel rooms had 2 queens and not just doubles.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MurphymomChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, May 22, 2014
Dear MurphyMomChic,

Thank you for staying with us and for taking the time to post this review. Thank you also for the kind comments about the venue, the service and the breakfast. I've made a note about the beds for the next replacement rotation. Hope to see you again soon! Until then,

safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
142 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed April 30, 2014

This is the best hotel the 1970's could produce in Atlanta. Bedding is clean and commodious, the rooms are quiet, and generally there's no reason to complain. Neither is there anything to write home about (no refrigerator, no free wifi, no free breakfast...) but for a center city hotel, no complaints is good enough for a good review.

  • Stayed April 2014, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, May 22, 2014
Dear Kim T,

Thank you for the review. I appreciate the positive comments. Our housekeeping team does a great job.....Our location on the City Club golf course makes for a great venue and we do have refrigerators in every room. I'm glad you enjoyed your stay. Please be safe in your travels this summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Bay, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 26, 2014

Much more luxurious than we expected for an overnight stop to visit the Gone With The Wind museum (right down the road from the hotel). Checked in during a rain storm and the closest parking spaces are Pay-For-Parking only (not valet parking, just closer than free parking). There's a lot of parking area so getting a spot wasn't difficult. The staff was friendly and courteous and the atmosphere was superb - southern mansion/estate. The golf course view from the breakfast restaurant was nice, too. We'll be back again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank RunningAwayFromKids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, May 22, 2014
Dear RunningAwayFrom,

Thank you for the 5 Star review! Thank you especially for allowing us to serve you during your trip to Atlanta/Marietta. There's a lot going on in the area over the next 6 months with the 150th anniversary of the Civil War battles in and around Atlanta/Marietta and the 75th anniversary of "Gone with the Wind"....in case your run away again! Until then,

Safe Travels!
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Canterbury, Connecticut
Level Contributor
136 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

My husband and I recently stayed at The Hilton Marietta while visiting family during Easter. From the moment we were welcomed into the facility by the very efficient reception staff, to the great service we received in the dinning room, through check out, the service was impeccable. Our room, with comfortable chairs, desk,TV, mini fridge and a couch, over looked the golf course and the lovely North Georgia hills in the distance. The room was large and immaculately clean with snow white linens and although the hotel was busy, our room was quiet and comfortable. We can highly recommend this facility for its amenities, comfort and competent staff.

Room Tip: Over looking the golf course is lovely
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlossEm77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, May 22, 2014
Dear FlossEm77,

Thank you for the fantastic review. We're glad we were able to play a small part in your visit with your family over Easter. Hope to see you again soon when your plans bring you to Marietta.

Until then, safe travels!

Sincerely,
Duane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Atlanta / Marietta Hotel & Conference Center

Property: Hilton Atlanta / Marietta Hotel & Conference Center
Address: 500 Powder Springs St, Marietta, GA 30064
Phone Number:
Location: United States > Georgia > Marietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Marietta
#3 Business Hotel in Marietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Atlanta / Marietta Hotel & Conference Center 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
The Hilton Atlanta Marietta Hotel & Conference Center's grand structure and idyllic location warmly welcome Guests traveling for business and leisure. Situated just 20 miles northwest of downtown Atlanta and less than one mile from the historic Marietta Square, the hotel sits on beautifully landscaped grounds. Enjoy the view of the adjacent City Club Marietta Golf Course and nearby Kennesaw Mountain. This GA, Atlanta hotel offers accommodations with all rooms offering striking city views. ... more   less 
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Also Known As:
Hilton Marietta Hotel Marietta
Hilton Marietta Conference Center And Resort
Hilton Marietta Resort

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