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“Hit or Miss”
Review of Paper Mill Grill - CLOSED

Paper Mill Grill
Cuisines: American
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed August 2, 2013

This could be the greatest place! But it's inconsistent. First of all, a friend got there and was seated in the back and no one took her drink order until I got there and flagged someone down to help us! The girls at the front are not welcoming and frankly one was rude. . Sometimes the food is excellent, sometimes like last night it is mediocre. I ordered the Surf and Turf, which is not cheap, and the steak was tough and the Surf was a very small and not very good crab cake. Our waiter turned out to be okay, just not real friendly.My girlfriends and I have been meeting here for years since it is a good central locale for us. It could be so much better. There was a huge crowd at the bar, so maybe Ritter is putting his efforts in that instead of service and food quality. We miss when it was Houcks.

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1  Thank Moe9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (42)
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30 - 34 of 42 reviews

Reviewed June 15, 2013 via mobile

Ritter has to get control of this restaurant. What could be a really great location has been a repeated disaster for us. The food is good. A fair value. But the service has repeatedly failed. Tonight, a salad was forgotten an order was lost and attentiveness was absent. We tried after staying away for about 2 yrs for the same issues hoping things were better. What a disappointment. We live within a mile and would be regular customers but will not put up with bad service.

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1  Thank Dave5n2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

We have been to Paper Mill Grill 3 times in the last year. Every single time we have had very bad service. Tonight, it was 2 couples wanting to have a fun night, some appetizers, drinks and dinner. We came here this Saturday night and it will be our last time ever coming here. It took 10 minutes for our server to even acknowledge us, an hour for our appetizers to come out and one of them arrived and the second one came out 10 minutes later and our server said "It was just sitting there waiting to be taken out". It took 15 minutes to order a drink because we could never get our waitresses attention and then another 15 minutes to actually get the drink. Our food came out after being there for 1 hour and 45 minutes. Our salads arrived 5 minutes after we got our food and never got an apology or anything-they didn't even end up putting our salads on the table or ask if we wanted them! The tables around us were having a very similar experience. Our server was a lady in her 40's or 50's and she never apologized, listened or cared about what had happened...I think she was just in la la land all night. I was a server for 5 years and I know serving is tough, but when you don't care about your customers and don't try to fix things that are bad, there is a problem. She took her sweet time and she came by our table every 20-30 minutes. The only reason I think they are in business is because they have pretty good food and there isn't much competition in East Cobb. We really wanted to like Paper Mill Grill, but 3 times in a row with the same issues, we will take our business elsewhere.

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1  Thank Winter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2013

Went with group for lunch. Nice lunch specials, reasonably priced and a good variety of salads and sandwiches. Service was good, but the kitchen was on the slow side. Large bar area and nice atmosphere. They also have a very nice outdoor eating area .

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Thank LovetoeatCanton_ga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

We've been to Paper Mill Grill on many occasions and have always had a great experience. Excellent, personable service, warm atmosphere, and great food are all hallmarks of this neighborhood gem. If you live in East Cobb and haven't been to PMG you should go! We are especially fond of their flatbreads, steaks, and seafood dishes. Excellent bar scene and mixed drinks. And they are very kid friendly. You can't go wrong here!

Thank Carolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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