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Hilton Garden Inn Atlanta East/Stonecrest
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Reviews (460)
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All reviewsroom was cleanroom servicegreat place to staybreakfast buffetnice hotelfront desk staffindoor poolstaff was friendlyhot tubupon checkshopping mallfamily reunionnext morningparking lotlots of restaurantswould stay here againhotel is located
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348 - 353 of 460 reviews
Reviewed April 23, 2014

Stayed at this hotel on 4/19/2014 and was attacked by bed bugs in the first room I stayed in. The manager on Duty changed me to another room that was equally as nasty more bed bugs... I immediately gathered my belongings and moved over to the Hyatt. I asked to speak to a Manager about the situation and she informed me that she was the manager I see why the hotel rooms are as nasty as they are when the manager looked and smelled as if she was infested with bed bugs and small rodents herself. Nasty, Nasty place.. New Décor same old bedroom furniture. Disgusting!

  • Stayed: April 2014, traveled as a couple
    • Value
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2  Thank lola b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this reviewResponded May 6, 2014

Thank you for your feedback. We apologize for the unsatisfactory visit to our property and will address your concerns with the appropriate department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

This hotel consistently provides great service, cleanliness, and value. In particular, the staff is most courteous, always showing a personal interest in the guests by doing small, but significant thoughtful gestures on their initiative.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank chrismD286EA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this reviewResponded April 24, 2014

Thank you for your feedback regarding your recent visit. We appreciate you taking the time to share your experience and look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

Great hotel, quiet, clean, many options for dinner close by. About 1:45 east ride on Rte 20 to Augusta. Checked in late the first night, manager was very helpful and friendly. Hotel is located just off Rte 20 easy access on and off the interstate.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Garden Inn
1  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this reviewResponded April 24, 2014

Thank you for your feedback regarding your recent visit. We appreciate you taking the time to share your experience and look forward to your return. I will be sure to share your thoughts with staff members.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

Very super clean hotel, super great staff that makes you feel welcome. Love the fitness center, but that have it a little to cool in there. Overall a great hotel to stay at. They do have a great breakfast, but also have a great dinner. It was actually the best dinner I had all week there. Keep up the good work

Room Tip: Great place to dine also
  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this reviewResponded April 24, 2014

Thank you for your feedback regarding your recent visit. We appreciate you taking the time to share your experience and look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

This hotel is conveniently located for a quick staycation when my family and I want all the amenities that are not open anywhere during early spring and winter !!! Their heated indoor pool and jacuzzi is perfect for kids to play and parents to relax because it's only 4ft deep at max !! The staff is friendly and the rooms have everything you need ( free wifi, flat screens, free HBO, free Keurig Coffee and tea) very clean room the elevators and hallways smelled so clean like if they were just washed down or disinfected !!! The hotel store was very cheap my kids wanted late night snacks, we went down to grab a few things and it was only $6 !!! For $9 more dollars I was able add a full bed n breakfast package for 2 adults 2 children which was an incredible price for all the made to order food we got the next morning !! I LOVE THIS HOTEL and whenever my family want to enjoy getting away but not going to far we will always book with the Hilton at Stonecrest !! PLUS endless stores and restaurants are within walking distance !!

Stayed: March 2014, traveled with family
Thank Misswelborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this reviewResponded April 24, 2014

Thank you for your feedback regarding your recent visit. We appreciate you taking the time to share your experience and look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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