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“Tries to be upper scale hotel but it's just average”

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Hilton Garden Inn Atlanta East/Stonecrest
Ranked #1 of 8 Hotels in Lithonia
Certificate of Excellence
GreenLeadersBronze level
georgia
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Tries to be upper scale hotel but it's just average”
Reviewed November 6, 2013

My husband and I, along with our two children, stayed here for one night while we attended a funeral for a family member. The desk clerk was very friendly however our room was not available when we arrived, and we had to wait. After about 20 mins we were given our keys. The room was average, it was on the fifth floor with a view of the nearby mall parking lot. The bed and pillows were rather uncomfortable, definitely not Marriott beds. There also is no form of breakfast or dinner as an amenity. You have to pay for everything yet there is a Keurig coffee maker in the room. I'd rather a basic coffee maker and a continental breakfast. There a numerous nearby eateries yet none delivered to the hotel so after a long travel be prepared to go back out to eat or pay the outrageous prices for their room service. We did use the pool and whirlpool which were ok. The pool had quite a bit of chlorine which burned our eyes, the water was cold, and there was sand at the bottom of the whirlpool that for the life of me I couldn't figure out how it got there. To top everything off as we were leaving, in the hallway on the floor was a plate full of empty bones that was still there from the day before when we checked in. I imagine if that continues this hotel will also have bugs. I can't recommend this place and I would not patronize this place again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lowcountryboilers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, December 2, 2013
Thank you for taking the time to share your recent experience. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Winston-Salem, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 6, 2013

Hotel Staff at check in and checkout are very good...rooms nice, workout facility nice...breakfast was made to order, the service was spot on. Hotel clean and smelled clean...great experience. Just far enough outside the traffic of Atlanta...located near to plenty of places to eat and shop. Parking lot well lit.

  • Stayed October 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Sid H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, December 2, 2013
Thank you for taking the time to share your recent experience. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
99 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 31, 2013

Very easy access to I-20 and close enough to airport and Atlanta, yet far enough out to get away from the traffic. Staff was very friendly and courteous. Hotel is in great shape, clean, comfortable and very quiet rooms. Very competitive rates vs other hotels. There's 3 other hotels all in a row in this area, so I guess they have to be price sensitive. There's ample choices available in regards to eating out near the hotel. Good breakfast service (not complimentary). I would stay here again.

This was a one night, late arriving business trip, so I didn't have time to use any of the amenities like their pool, business center or the bar.

Room Tip: I was in a "middle of the hotel" room, and didn't hear any interstate road noise, and...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Midwestbiztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, November 4, 2013
Thank you for taking the time to post a review on our property. We appreciate your business. Please keep our property in mind for your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 30, 2013

Great hotel and location. The Hotel is located adjacent to Stonecrest Mall. Major stores and restaurants in the area. If you are in the area for a weekend of shopping, this is an excellent location. I am planning a weekend trip,again just to shop and dine out.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, November 4, 2013
Thank you for taking the time to post a review on our property. We appreciate your business. Please keep our property in mind for your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
clarksville, United States
1 review
Reviewed October 28, 2013

The hotel and its' amenities were very nice, especially with nice, competitive pricing. the beds were the best hotel beds I've ever been on. This hotel just a parking lot away from a shopping mall for those who are shopping savvy.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kevin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, November 4, 2013
Thank you for taking the time to submitt a review regarding your recent stay.We appreciate your business. Please keep our property in mind for your next visit to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, United States
1 review
Reviewed October 22, 2013

My Sister and Mother needed to attend a funeral in Georgia and made reservations for a one night stay. The Lithonia Hilton Garden Inn was in a perfect location. Away from the busyiness of Atlanta, but close enough for us to get to the funeral services. It is also located near a Mall and eating places that were both familiar and famous! We opted to try Gladys Knight and Ron Winans, Chicken & Waffles restaurant and loved it!! It was easy to get to and we did not have the issue of downtown traffic. We will definitely plan to stay in this area again!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sybil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, November 4, 2013
Thank you for taking the time to submitt a review regarding your recent stay.We appreciate your business. Please keep our property in mind for your next visit to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 29, 2013 via mobile

Beautiful setting. Bright cheerful immaculate lobby. Staff was friendly professional and upbeat. Room was so nice and so very comfortable. Wish we could have stayed longer. An awesome experience. Good job to all of you!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ktodf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakasha T, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, October 1, 2013
Thank you for taking the time to complete a survey regarding your recent stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Atlanta East/Stonecrest

Property: Hilton Garden Inn Atlanta East/Stonecrest
Address: 7890 Mall Ring Rd, Lithonia, GA 30038-6990
Phone Number:
Location: United States > Georgia > Lithonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Lithonia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Atlanta East/Stonecrest 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta East Hotel Lithonia
Hilton Lithonia
Hilton Garden Inn Lithonia
Lithonia Hilton

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