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“A few things could've been better”

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Hilton Garden Inn Atlanta East/Stonecrest
Ranked #1 of 8 Hotels in Lithonia
GreenLeadersBronze level
north GA
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A few things could've been better”
Reviewed July 15, 2013

We stopped here on our way back from Edisto Island. Our 3 yo hates the car and this was as far as we got. We picked a breakfast pkg that gave us 2 for 1 and our son was free anyways.

Overall, it was a good HGI but we had a few issues. We stayed at a Hampton in Augusta, GA on our way to Edisto (review written for them, too) and expected more from here since HGI is supposed to be one up on the food chain. It kinda missed the mark. The Garden Sleep System on our beds were broken. One was really soft and the other was a weird lumpy combo - the lower part was pretty firm but it was a little soft under the shoulders.

Housekeeping woke us up at 8 am banging & yelling. And I really mean banging & yelling. She didn't just knock & announce herself; she beat on the door with her fist and shouted 'Housekeeping!' like she meant 'Fire!' Our DND sign had fallen off so she didn't know we were still there. She was loud enough that I heard her shout at the next FOUR rooms! We complained at the front desk since check out isn't until noon. We were told that yes, housekeeping starts at 8 but no, they don't check with the front desk about who's checked out & who hasn't (which I feel is incredibly stupid and inconsiderate) and we should've made sure our DND sign was out. When told it had fallen down, her response was 'Oh well. That's what happens.' Apparently, she's never heard of real customer service. :(

Breakfast was good food-wise but our service was really awful. There were only 5 or 6 tables with guests and 4 of them had food when ours came out. She wandered around to every single table, ours last of course, to see if it was theirs. Why give us a plastic number if you aren't going to use it?! My husband forgot to tell the chef he wanted french toast so he told our server when she brought our other food. She never turned the order in though.

The hotel itself is nice but the service side could use some tweaking.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hulagirl1133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory E, Front Office Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, July 19, 2013
Thank you for your feedback. We apologize for any issues you may have had doing your stay and we hope to make your next stay with us more joyful than your last.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
McDonough, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2013

The Hilton Garden Inn at Stonecrest provided good- to-very good service to my family during our reunion. Many family members commented on the aesthetic appearance of the hotel (cleanliness, design, décor, etc). There were at least 6-7 reunions being held at the hotel, and the staff handled everyone with patience and professionalism-at least from my vantage point-despite appearing to be short staffed. Breakfast was freshly prepared-at a fair price. Our reunion members would recommend this hotel to anyone looking to be in a convenient location (across from Stonecrest Mall, a movie theater, Target, Toys R Us, McDonalds, etc), and only 20-30 minutes from downtown Atlanta.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory E, Front Office Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, July 10, 2013
Thank you for your feedback. We are glad to hear that you and your family enjoyed there stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 27, 2013

The hotel was in a very good location. the accommodation were good and the family had a great time. Big plus was the mall and restaurants in walking distance. Since we traveled to the area by charter bus, it was nice with the options so close.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory E, Front Office Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, July 29, 2013
Thank you for your feedback. We are excited to hear your stay was great!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2013

The hotel was great. The room was very clean and also the common areas. The staff was very friendly and nice. I enjoyed my stay. The hotel is in a good spot. You got the mall and many eating places very close to the hotel.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Bobby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory E, Front Office Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, July 5, 2013
Thank you for your feedback. We are happy that you enjoyed your stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 11, 2013

Staff was friendly; breakfast was nice because you could order specific things from the grill. The room was clean and the shower hot in the morning. The immediate vicinity of the hotel seemed safe but less than a mile from the hotel starting turning into a very bad area. I would not suggest venturing far from the hotel.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Kathryn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory E, Front Office Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, July 10, 2013
Thank you for your feedback. We are pleased that your stay was great and we hope to have you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2013

My room smelled like smoke and I was told that it was smoke free. The staff member that checked me in was rude. Housekeeping knocked on my door 3 times before check out to see when I was going to check out. I wouldn't stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Shawmeka B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollister, California
Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 8, 2013 via mobile

stayed fo 12 days for business.great indoor pool and spa. clean rooms, lots of towels,comfy memory foam beds..lots of chanels including hbo..restraunt in hotel..fresh coffee daily.safe environment i am a female who travels alone.lots of lighting outside. great staff on duty..liked way more than the hyatt next door.i will definatley stay again.lots of restraunts, movie theater,stores in vicinity

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lopezhollister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory E, Front Office Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this review, July 5, 2013
Thank you for your feedback. We are happy that you enjoyed your stay and felt safe here at the property. We hope to see you again on your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Atlanta East/Stonecrest

Property: Hilton Garden Inn Atlanta East/Stonecrest
Address: 7890 Mall Ring Rd, Lithonia, GA 30038-6990
Phone Number:
Location: United States > Georgia > Lithonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Lithonia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Atlanta East/Stonecrest 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta East Hotel Lithonia
Hilton Lithonia
Hilton Garden Inn Lithonia
Lithonia Hilton

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