We stopped here on our way back from Edisto Island. Our 3 yo hates the car and this was as far as we got. We picked a breakfast pkg that gave us 2 for 1 and our son was free anyways.
Overall, it was a good HGI but we had a few issues. We stayed at a Hampton in Augusta, GA on our way to Edisto (review written for them, too) and expected more from here since HGI is supposed to be one up on the food chain. It kinda missed the mark. The Garden Sleep System on our beds were broken. One was really soft and the other was a weird lumpy combo - the lower part was pretty firm but it was a little soft under the shoulders.
Housekeeping woke us up at 8 am banging & yelling. And I really mean banging & yelling. She didn't just knock & announce herself; she beat on the door with her fist and shouted 'Housekeeping!' like she meant 'Fire!' Our DND sign had fallen off so she didn't know we were still there. She was loud enough that I heard her shout at the next FOUR rooms! We complained at the front desk since check out isn't until noon. We were told that yes, housekeeping starts at 8 but no, they don't check with the front desk about who's checked out & who hasn't (which I feel is incredibly stupid and inconsiderate) and we should've made sure our DND sign was out. When told it had fallen down, her response was 'Oh well. That's what happens.' Apparently, she's never heard of real customer service. :(
Breakfast was good food-wise but our service was really awful. There were only 5 or 6 tables with guests and 4 of them had food when ours came out. She wandered around to every single table, ours last of course, to see if it was theirs. Why give us a plastic number if you aren't going to use it?! My husband forgot to tell the chef he wanted french toast so he told our server when she brought our other food. She never turned the order in though.
The hotel itself is nice but the service side could use some tweaking.
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- Also Known As:
- Hilton Garden Inn Atlanta East Hotel Lithonia
- Hilton Lithonia
- Hilton Garden Inn Lithonia
- Lithonia Hilton