Me and my wife were decide to spend our 5th wedding anniversary (Memorial Weekend) here. We thinking it was the best of the 3 hotels in the area. Within a few hours in our room we here someone wiggling and tinkering with our door. It turns out to be maintenance staff working on the locks. The started this without knocking to inform us of this. I called the front desk and they said they were unaware and would look into. 10 mins later they are still at it. Finally they leave only to return 30-45mins later. This time they actually open the door to our room. At this time my wife is just exiting the shower. I called the front desk, which again was no help. I called customer service and they said they cannot do anything until we have completed our stay. Later that night the security staff calls to apologize and offers a free breakfast meal for the inconvenience. I don't think breakfast is a proper apology for invasion of privacy.
I spoke the managment of the hotel after completing our stay and they admitted to knowing of the lock issues they were having. I asked why we were not moved to another room or our reservation was canceled and they stated that all the rooms were filled and they couldn't cancel our reservation because we reserved online. This has to be some of the worst explanation I have ever receive in my life. Finally the management was only willing to refund $39 for all the inconvenience, this even after admitting to knowing of current issues prior to us staying.
If every in the area, there are 2 other hotels next door to this one. Stay at one of those, it may be cheaper and you won't have to worry about people entering your room!
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- Also Known As:
- Hyatt Place Atlanta-East/Lithonia Hotel Lithonia
- Hyatt Place Lithonia
- Hyatt Lithonia
- Lithonia Hyatt
- Amerisuites Stonecrest Mall Hotel