First I must say, the hotel staff hospitality is horrible, my husband walked in to check in and was greeted by an indian lady, I assume that she is the owner, first question out of her mouth was are you here to work....Just because my husband had on shorts and a t-shirt, that give no right to asked such a question, it is none of her business. Secondly my husband is a disabled vet, we checked in there on October 24th. 2012....We requested a smoking room, which was located on the 4th floor, she told us that the elevator is not working and it's not too many steps, so we checked in anyway, after taking some of our luggage out of the car and making 2 trips up the stairs my husband told me that he was unable to do this, because he has a bad back and knee problems, i told him okay, we will go downstairs and let them know. We spoke to the lady at the desk who check us in and told her that he is unable to go up and down those stairs and we have alot of running around to do. She said the elevator maybe fixed in the next several day, well we could not do it for another day, so we asked to check out and she told us we can't do so with her we have to check out with whomever we booked it online with. and my husband told her that he will will but he will be checking out....now we got there at 3:30pm that day and did not stay more than 2 hrs. So tried several times to contacted the online booking center but long waits on the phone so I sent them an email stating that we will be checking. Since she refused to let us check out with her. Well 4 day after HOTELSONE.COM decided to finally answer our email and tell us that they apoligize for the inconvenience and that they contacted the hotel and the elevator is working now....Could you believe this...4 days after the fact, not only that they charged us for our entire stay, stating my husband was rude to them, when they were rude to us, even after when we contacted HOTELSONE.COM we got hanged up on by several people who call themselves supervisor....Just wanted to share this....Please beware of these folks scam....Guy R. Holden and Roseann Xavier
- Official Description (provided by the hotel):
- The Red Roof Inn Lithonia offers free hi-speed internet, free local and long distance calls, cable TV with all flat screen LED TVs with HD channels plus all HD premium channels - 5 HBO, 5 Show Times and HD all ESPN, Cinemax, Starz Super Pack - iron-ironing board, hair dryer, 1 cup coffee machine, microwave-fridge, and in-room safe in all rooms. In lobby you have 24/7 coffee, cold water. We have business center and superior king rooms available now. Newly renovated rooms. ... more less
- Reservation Options:
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- Also Known As:
- Red Roof Inn Lithonia Hotel Lithonia
- Lithonia Red Roof Inn