As a place to stay, the location is convenient, but it's overpriced and the management is rude.
As you can expect, things like reserving a double room and being given a twin room just happen without explanation.
However, the larger issue we had is that the owner, who spends his time onsite, is an insensitive jerk who cares more about money than the experience of guests. We had a car accident while on a morning hike in Nyungwe, meaning that we were late by a few hours to pay upon checking out. The owner's response was to accuse us of trying to cheat him by leaving without paying and withhold $18 in change that we were owed.
So, if you want something basic for Nyungwe and don't mind paying 50% more than it should cost, this place is fine. But be prepared to be treated badly, especially if something should happen to go wrong.
As it happened, we experienced much better hospitality when we stayed overnight in the park rangers' hut in the forest without electricity or running water while we were waiting for our car to be fixed.
- Also Known As:
- Gisakura Guest House Hotel Rwanda