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“Worn and Tired Facility and Staff”

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Jekyll Island Club Resort
Ranked #1 of 9 Hotels in Jekyll Island
Certificate of Excellence
Reviewed March 15, 2007

We looked forward to seeing a charming and well preserved historical icon but were disappointed to see a poorly maintained and tired old building. Staff were less than friendly, banquet food was cold and unappetizing and the room was too tiny to allow for a desk, a closet, or any place to put the luggage. It is a very expensive place for the quality of the experience.

Stayed: March 2007
5  Thank jazzlover44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,187 - 1,193 of 1,253 reviews

Reviewed February 4, 2007

We stayed at the Jekyll Island Club hotel for 3 nights approx two thirds of the way through a touring holiday in the US.

We were really pleased to have picked the place. It has lovely surroundings, and the hotel restaurant and lobby bar are very good. The hotel restaurant in particular is truly stylish (take some smart clothes to eat there in the evening) -and it was nice just to be able to come downstairs to eat after 10 days of going outside where we were staying to eat.

After 10 days of non stop sightseeing we chilled out at Jekyll. For other Brits doing Savannah and Charleston, I would suggest a few days relaxing at Jekyll.

The only caveat is that if you are going to spend time at this grand old hotel, do not expect decor etc to be perfect. Our room was great - lots of space and a spectacular view but the decoration was not perfect.

Similarly one night the waiter had to cover a vent with a menu in the dining room to stop a cold draught from the vent system - but we did not care.

In my opinion, this is a special place, but I quite understand that some people will not think so. It depends what you like.

By the way the Island is really nice, with great beaches. You could stay somewhere else on the island, but it would not have the style or the good food.

  • Stayed: November 2006, traveled as a couple
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6  Thank Paul Schofield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2007

I wish I had checked traveladvisor before staying here. I had read several articles about Jekyll Island and the renovation of the Inn. I expected Williamsburg Inn level and it was far below that. The property is gorgeous and the staff is friendly. The food was "white bread southern" and the room was tacky. Days Inn quality bedding and ammenities. The visitor center was pushing a $49 a night special at the Beachside Inn - wish we had stayed there. We did not stay for breakfast. Would not recommend except to tour, maybe have lunch. Beautiful island.

  • Stayed: January 2007, traveled as a couple
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2  Thank kimrealestate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2006

Spent two weeknights in the Jekyll Island Club Hotel and had a very good time! Our one-bedroom suite in the main bldg. (sans water view) was very clean, spacious and comfortable, esp. at the bargain rate of $159. per night. The bathroom was a bit dated, and the hot water did not work very well in the sink. Their own brand of toiletries are very nice and were replenished each day (also sold for $4. EACH in the gift shop!) The towels were above-average and plentiful. The king bed was comfortable, the temperature was fine and there was no noise from our neighbors. The on-site food is very good but a tad over-priced. The heated outdoor pool, the grounds, the other bldgs. and the views are all terrific!

This is a very quiet and romantic location in off-season. Great for couples, but not recommended for children or singles.

  • Stayed: October 2006, traveled as a couple
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3  Thank WorldTravellerMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2006

Recently stayed at the Jekyll Island Club Hotel for two nights. After reading some of the reviews before our visit I was a little skeptic but can honestly say that our experience was a rather pleasant one. Unless you appreciate history and older hotels this may not be the place for you. Everyone we came in contact with were very polite and friendly. Our room was clean and room service was prompt. We would not hesitate to return.

  • Stayed: September 2006, traveled as a couple
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1  Thank LM50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2006

This was the coup de grace to our vacation along the coast of America. We had been looking forward to staying at this historical hotel for months. I disregarded all of the bad reviews beforehand and am glad I did.
The hotel inside and outside is gorgeous. Simpy breathtaking. The floorboards are wide and creak. (It is a shame that they use bleach on them weekly, however) The lamps and furnishings are antique or very good reproductions. The rooms we had at the front of the club hotel with adjoining veranda's were marvelous and huge.
We rented bikes and biked the island within 3 hours. There's mini-golf and the pool was fantastic and mostly empty with a great bar on the side. We dined at Latitude 51, the best blackened shrimp I've ever had, and the Crane Cottage, absolutely fantastic including the great, mostly hungarian staff. The soltera cafe is great for breakfast or pizza dinners. Jekyll Island is remote and there's not much to do besides relax and enjoy which we did.
The only fault and it's a whopper, is that the valet attendants/bellmen were without a doubt the rudest men on the face of this earth. It got so bad, that I complained to the front desk about their overall behavior when dealing with us (bikes/car/luggage) and actually started to cry! I've never in my life been treated with contempt by someone who parks cars and totes bags for a living. I've done it myself 20 years ago and I would never have dreamed of being so nasty to anyone much less a customer. The front desk offered kleenex and many apologies and I will admit that they were all a lot friendlier the following days.
If the hotel has outsourced this activity to an outside company, I would strongly recommend that they think about insourcing, since that would help the overall service rating....
However, we didn't let it get us down for long and really enjoyed the rest of our stay....

  • Stayed: September 2006, traveled with family
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10  Thank tobi2772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2006

Not too sure about the other ratings; a bit shocked others did not have a good time. Anyway, our family had a fantastic stay at this hotel. The room was extremely clean and comfortable. The bathroom was a bonus - very well decorated. We had plenty of things to do, from swimming in the hugh pool to free croquet. We rented bikes and biked to the beach. The Club has a quaint coffee and bakery onsite, which was delicious. Again, we had a fantastic time, with the staff being more than friendly and extremely accommodating.

  • Stayed: July 2006, traveled with family
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8  Thank DRech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jekyll Island Club Resort

Address: 371 N Riverview Dr, Jekyll Island, GA 31527-0874
Phone Number:
Location: United States > Georgia > Georgia Coast > Golden Isles of Georgia > Jekyll Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Jekyll Island
Price Range: $183 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jekyll Island Club Resort 3.5*
Number of rooms: 157
Official Description (provided by the hotel):
Experience Rated among the top 500 resorts in the world by Travel & Leisure, the Jekyll Island Club offers superb resort accommodations, outstanding service, and an unforgettable landmark experience. The Jekyll Island Club Resort is the perfect destination for a Georgia beach vacation, a romantic getaway or family vacation. The resort offers truly exceptional dining choices ranging from the elegant Grand Dining Room to casual fare at The Wharf, Pool House and the bakery-delicatessen Club Café. Nine miles of beach, bicycling, 63 holes of golf, tennis, historic tours, horseback riding, and much more ensure that there is something for everyone to enjoy. History This historic hotel was originally built in 1886 as a hunting retreat for America’s wealthy elite including J.P. Morgan, William Rockefeller, Joseph Pulitzer, as well as the Vanderbilts, Goulds and Astors. Restored to its original splendor in 1986, it is now a National Historic Landmark and a member of Historic Hotels of America. ... more   less 
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Also Known As:
Jekyll Island Hotel
Jekyll Island Club Hotel Jekyll Island

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