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“A Cut Below” 4 of 5 stars
Review of Hampton Inn & Suites Jekyll Island

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Hampton Inn & Suites Jekyll Island
Ranked #2 of 8 Hotels in Jekyll Island
Certificate of Excellence
Flowery Branch, Georgia
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A Cut Below”
4 of 5 stars Reviewed August 25, 2014

We usually stay at Hampton's when we travel for business. This time was no different. Unfortunately the air conditioning wasn't working in the fitness center, the pool was dirty with bugs, sand and we never saw any maintenance being conducted at the pool. The beach chair and umbrella guy was MIA and our room keys worked less than more. One of the front desk attendants didn't seem to care that there were issues. That said, the hotel was clean, our room was clean, the grounds were nice, the breakfast and restaurant were great. I would stay here again but hope these issues would b addressed.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
3 Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,614 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (332)
Date | Rating
  • English first
  • German first
  • Any
English first
Miami, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

Great place to stay, boardwalk to the beach. Loved the room with balcony. Very good breakfast, very helpful staff, free wifi! It is extremely clean. Great place to stay, boardwalk to the beach. Loved the room with balcony. Very good breakfast, very helpful staff, free wifi! It is extremely clean. Great place to stay, boardwalk to the beach. Loved the room with balcony. Very good breakfast, very helpful staff, free wifi! It is extremely clean.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Derya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trevor S, General Manager at Hampton Inn & Suites Jekyll Island, responded to this review, August 24, 2014
Thank you for your review highlighting your satisfaction with our clean hotel, boardwalk to the beach and free breakfast and WiFi. It is our pleasure to provide a great guest experience and we hope you return to our hotel again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, Delaware
Level Contributor
554 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 stars Reviewed August 17, 2014

Brought my family to Jekyll island and found this hotel to be an excellent choice, boardwalk to beach and pool for the kids , full bar, decent lunch menu items. Jesse in the bar is outstanding. True service with a smile. Would highly recommend

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 17, 2014

We wwere really looking forward to this part of our trip - somewhere we had not been before. We arrived at 2.45 and realised that our room may not be ready which we had no issue with but after s long drive and being hot and sticky come 4pm then we do expect to be able to get into our room. By 4.30 and still no room I asked to speak with the manager and was gob smacked to be given the excuse that "we have had a whole bunch of people check out today" I felt I had to point out that that was thwe normal day to day business of a hotel. The manager did go off to see what was happening regarding our room and returned 25minutes later to say it was ready. It did take the shine off for us. The hotel is in an excellent position with just a short walk along the boardwalk to a fab beach. The suite was well appointed and comfortable. The biggest issue for us was that the breakfast area was small for the size of the hotel and was like a food frenzy - food all over the floor, unable to get to food items and people pushing and shoving all over the place. Now we were there at peak time but the hotel exercise little or no control over the service.

Room Tip: Don't have a room overlooking the pool in high season
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Service
Helpful?
2 Thank Jaglady1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trevor S, General Manager at Hampton Inn & Suites Jekyll Island, responded to this review, August 24, 2014
Upon arrival, I am sorry there was a delay in getting into your suite as I do understand your need to relax after a long trip here. Thanks for the feedback on the busy breakfast time and also for noting your satisfaction with your accommodations and easy access to the beach. Hope you are able to visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

Our first time to Jekyll Island and will definitely stay again at Hampton. Enjoyed the fact that it's not a huge resort. Staff was very friendly and helpful. Complimentary breakfast a plus, just needs a little variety.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Margarita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simpsonville, South Carolina
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed August 12, 2014

I got married on the terrace on the back side of the hotel. Beautiful, unique setting under the live oak tree's. A long boardwalk takes you to the beach while also be canvassed in live oaks all around. There is a bar in the lobby and an outside firepit for relaxing. The suite is plenty big with a good size patio. Mimi Screven helped to organize and reserve the terrace for our wedding. She is amazing, friendly, helpful, calm and a wonderful asset to this hotel. If you are having a small wedding or get together, this is the place to be.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Bonnie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evans, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 10, 2014

We have stayed at this hotel many times since it opened in 2010 and have never been disappointed. We bring bicycles every year and they honor our request for a first floor room close to the door. The rooms are large and they keep the place spotless. On this visit, that had a person on their hands and knees cleaning the base boards in the hall. I can't remember the last time I did that at my house...

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trevor S, General Manager at Hampton Inn & Suites Jekyll Island, responded to this review, August 24, 2014
Thank you so much for your continued loyalty to our Jekyll Island Hampton Inn & Suites! We truly appreciate it. It is our pleasure and goal to provide a clean and comfortable place to stay for all of our guests. Look forward to your next trip back. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Jekyll Island

Property: Hampton Inn & Suites Jekyll Island
Address: 200 S Beachview Dr, Jekyll Island, GA 31527-0909
Phone Number:
Location: United States > Georgia > Georgia Coast > Golden Isles of Georgia > Jekyll Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #2 of 8 Hotels in Jekyll Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites Jekyll Island 3*
Number of rooms: 138
Official Description (provided by the hotel):
It's tempting to spend your days at the Hampton Inn & Suites Jekyll Island on the unspoiled beaches that line the perimeter of the tiny island paradise. However, don't miss out on learning more about the colorful story of the Jekyll Island Club on a guided tour of the history-rich mansion-size cottages that have drawn visitors to this locale for more than a century. Once a retreat for America's elite families, you can add your name to the likes of the Rockefellers, Carnegies and Morgans and join the friendly team at our hotel on Jekyll Island for a truly unique American experience. Don't forget your golf clubs. Jekyll Island isn't considered Georgia's premier golf destination for nothing. Pine Lakes Golf Course features "family-friendly" tee boxes for truly evenly-matched play. Indian Mound sprawls through some of the island's most scenic landscape and the local favorite, Oleander, follows Jekyll Island's inland lakes and pine forests, creating challenging holes and rewarding views. The history, the beaches, the golf - you'll find a golden getaway on Georgia's Golden Isle. Our hotel features Lobby Bar, Extended Pool Terrace with Kids Pool, Zero Entry Main Pool, and on deck fire pit; Bike Rentals are available on site. Take a 100yd stroll thru the Maritime Forrest and discover Jekyll Island's beautiful South Beach area. For weddings, reunions or family vacations, we have what you need. ... more   less 
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Also Known As:
Hampton Inn And Suites Jekyll Island
Hampton Inn & Suites Jekyll Island Hotel Jekyll Island

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