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“Great Food Service is a Bit Slow”

The Blue Otter Restaurant and Sports Bar
Price range: $6 - $12
Cuisines: American
More restaurant details
Restaurant details
Good for: Scenic view
Dining options: Breakfast, Late Night, Outdoor Seating, Reservations
Description: Set on the shore of Lake Chatuge and overlooking The Ridges Marina, The Blue Otter offers the best in Family Friendly Casual Dining on one side and a State of the Art Sports Bar on the other side. Bring your friends and family to the lake and then enjoy a casual meal, adult beverage, and/or a sweet treat while looking at the beautiful North Georgia Mountain vistas.
Reviewed August 11, 2013

We ate at the Blue Otter on Saturday night. Food was outstanding; however, service was a bit slow. But what do you expect with a restaurant with every table full? With the amount of customers in the restaurant and on the patio, it is not surprising that the wait time was increased.

It was nice to sit back and relax with a cold beer before the food arrived. The wait staff was very courteous and the food was very good, We had pizza and chicken bacon wraps. The gelato and the brownie desert topped off a great meal. I would have expected the cost to be greater than it was.

So, good food, relaxing atmosphere at a reasonable cost. This restaurant will become a regular for us.

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Thank BlairsvilleBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alicia j, Owner at The Blue Otter Restaurant and Sports Bar, responded to this reviewResponded August 20, 2013

I am was happy to read you had a great time. I also appreciate the fact that you realize that when business levels are high that service can be a bit slow. We are always working to increase the speed even during the busy times. We have also tried to keep the prices fair for what you get. I believe you saw that as well. We look forward to serve you again in the future.

Sincerely
Alicia Burgess Jones
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (407)
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372 - 376 of 407 reviews

Reviewed August 10, 2013

We used to frequent the Yacht Club/Boathouse restaurant in this location, but we love the changes that took place with the opening of The Blue Otter! Although they have had challenges and the kitchen is sometimes slow, the food is very good, especially the pizza, and the wait staff and managers are very friendly and efficient. We really like the new menu and have enjoyed the live music. Keep up the good work!

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1  Thank Wildrvrlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alicia j, Owner at The Blue Otter Restaurant and Sports Bar, responded to this reviewResponded August 20, 2013

Thank you for your kind words! I am glad you appreciate the changes we have made at the location. I am glad you enjoy the live music as well as the food especially the pizza. We look forward to having you dine with us again.

Thank You Again
Alicia Burgess Jones
Owner

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Reviewed August 10, 2013 via mobile

We were looking for a restaurant on the lake that we could boat to for dinner and we found The Blue Otter. We came with a party of 15 and were sat immediately. The menu is basically bar food, but everything was very good. Our party ordered wings, burgers, chicken, fish and turkey sandwiches. Our server was Anne and she was great! Next time we vacation on Lake Chatuge we'll definitely go back.

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1  Thank hstuartnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alicia j, Owner at The Blue Otter Restaurant and Sports Bar, responded to this reviewResponded August 20, 2013

I ma glad you took advantage of our dock to come in and enjoy our food. I was pleased to read you enjoyed your food and the service was good. We will be looking for you again soon! I will let Anne know of your compliment.

Thank You,
Alicia Burgess Jones

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Reviewed August 8, 2013 via mobile

We tried the restaurant shortly after we arrived in town, we wanted a quick stop so we could get out on the lake. We were seated right away. Our drink orders were taken fairly quickly, but that was the last of the speediness.
We were told the kitchen was backed up when there were only 5 other tables of 3-4 people occupied at that time & we should order appetizers so we would not have to wait long for something to eat. So we ordered some apps, which took FOREVER to come & then AFTER the appetizers came, the waitress still did not take our order, we had to wait for her to come back again about 5 minutes later, usually the order is taken after the app order is put into the kitchen so you only have a short delay between courses. A table that came in about 10 minutes after us, same waitress, also was told they should order appetizers, they did, their meals came out before ours, we only ordered sandwiches.
We were given a mixture of plastic silverware as well as regular silverware, that was quite odd. The fries were cold (we did send them back & they were replaced very quickly) our drinks were never refilled because the waitress was in the back talking instead of checking on us, she refilled them when she brought us our checks. The beer was cold so that was good. It took FOREVER to get our check & then when she came back for payment, it took her another 10 minutes to bring our cards back to us.
Overall it took us over an hour & a half for a lunch of sandwiches. Food was not terrible, view was beautiful, but definitely need to work on service.

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Thank ChristaWNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alicia j, Owner at The Blue Otter Restaurant and Sports Bar, responded to this reviewResponded August 20, 2013

I apologize about the service you received. We are still evaluating our service staff and removing those that cannot perform to our standards. I am glad you liked the food and enjoyed the cold beer. Please try us again next time you are in the area and enjoy the views, food and service.

Thank you,
Alicia Burgess Jones

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Reviewed August 8, 2013

Good food. Good service. Have now been several times and can't find anything that was not
Good. Excellent fish and the best pizza in town. Wonderful atmosphere.

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1  Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alicia j, Owner at The Blue Otter Restaurant and Sports Bar, responded to this reviewResponded August 20, 2013

Thanks for your review. We like to think we have the best pizza in town as well!!

Alicia Burgess Jones Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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